Concept House Surgery
17 Merton Road, Bootle, Merseyside, L20 3BGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never had a problem
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2023
I have had to contact the surgery a few times recently about ongoing health issues. I have needed numerous appointments with the doctor and never found it difficult to arrange one. I did not agree when the surgery got rid of prebookable appointments and was worried that I would not be able to get through at 8oclock but I have been pleasantly surprised. The reception staff are always friendly and supportive.
Visited May 2023
Review titled Concept House Surgery
Replied on 23 May 2023
Dear Patient, Thank you for taking the time to leave a comment on NHS choices. We are pleased that your experience with the surgery has been a pleasant one. We will discuss your feedback at the next whole team meeting in June 2023. Jennifer Young, Practice Manager
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Review titled Appalled
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2023
I can not believe my experience whilst waiting in reception for my appointment. The receptionist take calls and talk among themselves surly knowing people can hear them? Someone took a call regarding an end of life patient then proceeded to crack a joke regarding end of life to another member of staff! Extremely unprofessional, I’m lost for words.
Visited March 2023
Review titled Concept House Surgery
Replied on 06 March 2023
Dear Patient, Thank you for your comment left on NHS choices. We are sorry that you have had a negative experience. Please can you contact the surgery on 01514767962 and ask to speak to myself, Jenny Young, Practice Manager for information about this incident as I would like to investigate this further.
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Review titled Terrible ignorant service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
After meeting doctor had blood test completed. Called after two weeks to discuss. After trying to explain I just wanted to discuss the results I was told I couldn't unless I was prepared to make an appointment. That is, for after a chat with the doctor. I tried explaining I don't need an appointment. But they refused to pass me through unless I would. I was then told it could not be at amy local surgery but one much further away. I have mobility issue so had to say no at which they said call back in the future. So now I don't bother with calling them but will wait till they call me. So I may never see a doctor again.
Visited March 2023
Review titled Concept House Surgery
Replied on 23 May 2023
Dear patient, Thank you for your comment left on NHS choices. Please contact the surgery on 01514767692 and ask to speak to myself to discuss your concerns in more detail. It is unclear from your comment if, when you called to get your blood results, the doctor had asked for an appointment to discuss your results, in which case, reception would need to book you an appointment and therefore would be unable to discuss your results. Jennifer Young, Practice Manager