Corby Urgent Care Centre
Cottingham Road, Corby, Northamptonshire, NN17 2URContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great service out of hours.
Rated 5 stars out of 5
by Anonymous - Posted on 24 November 2024
An extremely busy day and understandably a lot of waiting. Triage nurse was a little bit stressed I think (even though it was only 10am) she hardly let me speak. Doctor was great and I left with antibiotics which helped my recovery without having to wait over the weekend before seeing my GP. The receptionist when I booked in for quite firmly tell me I should have contacted my GP the day before which made me feel like I was abusing this service. I haven't used this service in over 10 years. I didn't go into detail about my health at the reception desk and why I need to monitor my condition but I didn't think it was her place to tell me this in a queue.
Visited November 2024
Corby Urgent Care Centre has not yet replied.
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Review titled all sorted in an hour
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
super efficient, helpful staff. checkd in triaged,seen by medical staff, straight to pharmacy (really friendly and efficient), antibiotics given and heading back home in less than an hour. Attended at 7pm too. Luckily have never had to use this service before and was pleasantly surprised how well run it is.
Visited October 2024
Corby Urgent Care Centre has not yet replied.
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Review titled Corby urgent care center
Rated 5 stars out of 5
by Anonymous - Posted on 07 August 2024
I visited again on 6/08/24 6.30 pm , the center wasn't full, I seen ,had an x-ray and prescribed medication. Very happy and I have been quite few times and felt happy, receptionist were lovely and I left within an hour!
Visited August 2024
Corby Urgent Care Centre has not yet replied.
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Review titled Very fast care
Rated 5 stars out of 5
by Anonymous - Posted on 16 July 2024
Excellent care. We were second in queue having arrived to queue at 7:30am. Triaged very quickly and assessed by a doctor and given medication- all in an exceptionally quick time. A very smooth experience. One slight thing I would say is that doing patient blood pressure in the waiting room, in front of the queue of people seems to go against patient privacy and isn’t great for a relaxed BP reading. Whilst most people probably don’t mind, the screens being used weren’t concealing the patient at all and for some, having a queue of people watching them have their BP taken, could increase the BP even more. The BP nurse would be better situated away from the main desk if the screens cannot screen off the patient having the procedure. For patients who for example might be autistic or who don’t like procedures, a busy reception is not the best place for doing Obs.
Visited July 2024
Review titled Corby Urgent Care Centre
Replied on 16 July 2024
Good Morning, Thank you for taking the time to leave this review. We are so pleased you experienced excellent care, and found it to be a smooth experience overall. I understand the feedback around our observation station at the front desk. These observations are optional, and we have improved the signage of this to ensure all patients are aware they have the choice to consent or decline. As you mentioned, our waiting area can become very busy and we use the observation station to allow us to identify any particularly unwell patients to expedite their urgent assessment and treatment. It also enables us to keep an eye on those in the waiting room in case there is any worsening in a patients presentation. I have passed your feedback on to our leadership team for consideration. If you wish to get in touch to discuss this further, please do contact us on 01536 20 21 21, or email us on cucc@onemedicalgroup.co.uk Thank you again for taking the time to leave feedback, it is very important to us. Corby Urgent Care Centre.
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Review titled X-ray
Rated 3 stars out of 5
by M. Tyler - Posted on 27 June 2024
My husband had an X-ray which claimed there was no fracture to his right hip/buttock area. Still in severe pain and unable to walk more than a few paces 7 weeks later. However a colonography, coincidentally, revealed an acute fracture to the right side of the pubic bone which should have been picked up on our visit to urgent care. Very disappointing that a thorough examination didn’t occur.
Visited May 2024
Review titled Corby Urgent Care Centre
Replied on 16 July 2024
Hello Mr Tyler, Thank you for leaving your feedback about your recent experience at Corby Urgent Care Centre. I apologise that you felt disappointed. If you would be happy to contact us on 01536 20 21 21, or email at cucc@onemedicalgroup.co.uk, our team can look in to this in more depth for you. Hope to hear from you soon, and thank you again for taking the time to leave us feedback. Best Regards, Corby Urgent Care Centre
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Review titled Poor hygiene
Rated 2 stars out of 5
by Anonymous - Posted on 28 March 2024
Absolutely shocking. I visited recently and there was no soap provided at all in the toilet everyone is expected to use!! None of the hand gels work. Is it any wonder illness spread the way they do. Disgusting, especially when hand hygiene is so strongly promoted to prevent the spread of illness.
Visited March 2024
Corby Urgent Care Centre has not yet replied.
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Review titled Shambles.
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2024
My partner just went in now at 10:30am, after leaving a hospital appointment at KGH. She’s been told to go to Corby for a blood test when she gets home today and there was a receptionist with blue hair talking to her, she was disgustingly rude when my partner tried to explain that it’s the hospital that sent her there. These people need to understand not to take their frustrations out on customers as it makes people not have the confidence to come back, it’s disgraceful.
Visited March 2024
Review titled Corby Urgent Care Centre
Replied on 08 March 2024
Dear Patient, I'm sorry to read about your partners poor experience, and can understand how this would feel frustrating. I am wondering if it may be a different reception desk you visited, as none of our reception team have blue hair. In any case, if you would like to discuss this further, please contact us on 01536 20 21 21 or email us on cucc@onemedicalgroup.co.uk. Many thanks in advance.
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Review titled Outstanding care & treatment
Rated 5 stars out of 5
by Linda Holmes - Posted on 16 February 2024
Yesterday I visited the Corby Urgent Care Centre due to an acute health condition. I want to say a massive thank you to the doctor and nurses who cared for me throughout investigations and observations. They made me feel at ease and safe in their care, taking time to listen to my explanation of symptoms and related previously diagnosed conditions. The doctor who treated me was very calm and explained throughly about what tests showed and patiently answered all my questions. I am so pleased to say that 4 antibiotics and 3 anti-sickness tablets later, I feel so much better for the first time in a week. Keep up the great work Team Corby - you are all amazing and really do make a massive difference and are greatly appreciated - very many thanks!
Visited February 2024
Corby Urgent Care Centre has not yet replied.
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Review titled Didn’t even check my son
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2024
I came to the clinic today with my 1 year old son who had a high temperature and very unwell. They took his temperature (38.9 at the time) and got a Dr in to see us who said just to go to a&e. At this time they did not listen to his heart, check his ears or throat at all. No checks were done whatsoever. The reason being for being sent to a&e was that they close at 8pm. However it was only 6pm when I was seen! I didn’t want to go to a&e with my poorly son on a Saturday night when it was quite clear he had an ear infection and could have been dealt with there and then. I drove home and upon reflection felt frustrated by the “care” received so phoned the clinic to say we were coming back and I would like the Dr to actually check my sons ears and throat and listen to his chest (as any good practitioner should!) but the receptionist actually laughed and said “you’re wasting your time” and hung up the phone on me. I would like to point out that at no point did I get angry or raise my voice at any member of staff so I am very shocked by the treatment today.
Visited February 2024
Review titled Corby Urgent Care Centre
Replied on 20 February 2024
Dear Patient, Thank you for taking the time to leave feedback about your visit on the 10th February. We are so sorry to read about your experience. This is not at all in keeping with the high standards we set out to provide. We would really like to investigate this further to ensure this does not happen again. Please contact us on cucc@onemedicalgroup.co.uk or call us on 01536 20 21 21 to enable us to do so thoroughly. In the meantime, we have raised your feedback with our service management team to enable them to begin looking in to this. Thank you again for taking the time to write to us, we really appreciate it. We hope your son is feeling better too. Many Thanks, Corby Urgent Care Centre
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Review titled This is how medical care should be everywhere
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Called here after calling my local surgery and not being able to get an appointment. Friendly and polite receptions staff, clinical staff were very professional and thorough. In and out with a prescription in an hour and the waiting room was fairly busy. Makes me wonder why all our surgeries can't be organised like this?
Visited January 2024
Corby Urgent Care Centre has not yet replied.