Cornerstone Medical Practice
451 Liverpool Street, Salford, Lancashire, M6 5QQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Shocking service
Rated 2 stars out of 5
by Anonymous - Posted on 20 February 2023
I recently called the practice to register my pregnancy. After waiting 25 minutes in a queue, the lady who answered the phone said (this is verbatim): "we don't need to see you, just register on the online thingy. Is there anything else?" To which I replied "yes can you tell me what the 'online thingy' is??" The lady then "huffed" and told me to wait for her to find out the answer. I was disappointed in the lack of empathy, disgusted by the lack of professionalism and honestly a bit shocked that a healthcare practitioner can act like this with seemingly no care. This is my second pregnancy and I felt relatively comfortable trying to work out the next steps on my own, but if this was my first time, I would've been so confused. I know the practice is understaffed, but if this is the calibre of person being employed now, I would rather wait longer to see someone.
Visited February 2023
Cornerstone Medical Practice has not yet replied.
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Review titled Changing appointments without knowledge
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2023
Already considering changing doctors surgery. As patients, we are expected to notify when we can't make an appointment but they can change appointments without your knowledge. Booked me in for an alternative appointment without letting me know or asking if I'm available... Meaning that if I hadn't done the alternative appointment, I'm the one who would have looked bad for not showing up to my appointment. The reason I needed to be seen was urgent.
Visited January 2023
Cornerstone Medical Practice has not yet replied.