Cornwall House Surgery
Cornwall Avenue, Finchley, London, Greater London, N3 1LDContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent practice
Rated 5 stars out of 5
by Martina - Posted on 06 October 2023
The timely treatment I have gotten this week is reflective of the great treatment I have gotten over several years with this practice. After having an accident last week I have been able to get quick treatment and advice from them. The receptionists are always helpful and when I was ill and upset earlier this year the doctor was so empathetic. The NHS is under so much pressure, but it's clear how hard these people work, thank you so much.
Visited October 2023
Cornwall House Surgery has not yet replied.
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Review titled Terrible neglectful practice
Rated 1 star out of 5
by Anonymous - Posted on 13 October 2023
I am prone to skin cancer. A growth on my face appeared to which o got a phone appointment. Nobody phoned on the date, I was promised they will the next day 2 weeks later no call. It's not the first time they prove to be careless and neglectful. Since few years ago the doctor in charge left it went from bad to worse. Her successor is indifferent and lack of compassion in my and others experience. Go somewhere else if you can.
Visited September 2023
Cornwall House Surgery has not yet replied.
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Review titled Failure of duty of care
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2023
I have been speaking to them for 4 days now about ongoing bleeding, including filling out a form to get an urgent appointment. They have instead booked a routine appointment days away. In the meantime my symptoms have got worse, however, they have refused to see me due to the scheduled routine appointment. While I was speaking to them about a further deterioration they rescheduled the routine appointment even further away and told me that I have to fill out a form yet again in order to get an urgent one, even though I have already done this. This GP shows no commitment to patient care. It pretty much refuses to treat emergencies as such. (I have spoken to 111 who told me that I should have been seen urgently days ago.) The form that they have for people to fill out is mostly "closed" and you can only fill out early in the morning, which goes against the NHS principle of treating patients during times that are convenient to them. This GP practice is not fit for purpose. The receptionists waste people's time with long-winded, repetitive explanations trying to make excuses and send patients on a run-around about conditions that should be treated urgently. There is no respect for the intelligence of the general public and no duty of care. The sign that they have on-site that they do not tolerate aggression is inappropriate since they are the ones employing an aggressive modus operandi towards the public. Refusing to deal with people reacting to your own aggression is abusive. I hope to see this practice closed and replaced by an honest and professional one that shows commitment to public health.
Visited April 2023
Cornwall House Surgery has not yet replied.