Cornwall House Surgery
Cornwall Avenue, Finchley, London, Greater London, N3 1LDContact details and opening times
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Reviews
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Review titled Failure of duty of care
Rated 2 stars out of 5
by Anonymous - Posted on 06 April 2023
I have been speaking to them for 4 days now about ongoing bleeding, including filling out a form to get an urgent appointment. They have instead booked a routine appointment days away. In the meantime my symptoms have got worse, however, they have refused to see me due to the scheduled routine appointment. While I was speaking to them about a further deterioration they rescheduled the routine appointment even further away and told me that I have to fill out a form yet again in order to get an urgent one, even though I have already done this. This GP shows no commitment to patient care. It pretty much refuses to treat emergencies as such. (I have spoken to 111 who told me that I should have been seen urgently days ago.) The form that they have for people to fill out is mostly "closed" and you can only fill out early in the morning, which goes against the NHS principle of treating patients during times that are convenient to them. This GP practice is not fit for purpose. The receptionists waste people's time with long-winded, repetitive explanations trying to make excuses and send patients on a run-around about conditions that should be treated urgently. There is no respect for the intelligence of the general public and no duty of care. The sign that they have on-site that they do not tolerate aggression is inappropriate since they are the ones employing an aggressive modus operandi towards the public. Refusing to deal with people reacting to your own aggression is abusive. I hope to see this practice closed and replaced by an honest and professional one that shows commitment to public health.
Visited April 2023
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