Coseley Medical Centre
32-34 Avenue Road, Coseley, Bilston, West Midlands, WV14 9DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appalling patient service
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
You can never seem to get an appointment at this place. We are always asked to call at 8am, but when you eventually get through, the receptionist states she hasn’t got any appointments and we are asked to call back the next day. We seem to be in a never-ending loop at this surgery, with no idea of what appointments are available. They seem to neglect health and wellbeing and a “computer says no attitude”. The receptionists seem to think they are medically trained and start to offer alternatives to what is needed. I have no idea why they are not being held accountable with all these negative comments. I’m currently looking for an alternative GP practice for me and my family.
Visited September 2023
Review titled Coseley Medical Centre
Replied on 11 October 2023
Dear Patient , thank you for taking the time to raise your concern. I am at a loss to understand why you are not able to get an appointment and why you have to wait so long on the phone . I carry out telephone audits monthly and can assure you that the longest average wait this week has been 20 minutes and that is only because I made an error when sending out text message to book for annual reviews , directing patients to the surgery. we offer more that 700 appointments a week which is above the allocated quota for our practice. If you wish to discuss this further please do not hessitate to contact me. Practice Manager
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Review titled Impeccable as always
Rated 5 stars out of 5
by Baljit - Posted on 22 September 2023
Came for COVID and Flu jabs and had an issue with a medication I was booked in same afternoon and all sorted. No need to be off for another appointment. They are always happy to help.
Visited September 2023
Review titled Coseley Medical Centre
Replied on 11 October 2023
Dear Patient , thank you very much for taking the time to post your positive review. this is greatly appreciated. Practice manager
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
Absolutely appalling service, the practice manager just fobs you off and claims they're helping you when actually they have done nothing of the sort. I completed a repeat prescription request on the practice website, when i then contacted the practice the following day to confirm all had been received ok i was told they had nothing. I was advised by the practice that i needed to call the pharmacy, the pharmacy do not order medication on patient behalf anymore. I called the practice back and was told i needed to go to my pharmacy the following evening and see if the medication had arrived even though they had no request on their system to issue the prescription. Despite being aware of this the practice manager told me i shouldnt call back the following day and claimed she was trying to help me when actually she had done absolutely zero to help. Its no wonder the practice review page is full of one star reviews given the absolutely shocking service they provide.
Visited August 2023
Coseley Medical Centre has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Christina jenkinson - Posted on 03 July 2023
I called today, managed to get a call back from a clinician who tried to help but needed to speak to a doctor. She called back with information about increasing medication. I was given a phone number for the pain management clinic because apparently he is still under them even though we have had no contact with them since 2021. So I ring the clinic. No we are not under them so call back the doctors for a referral. So I did, I get a receptionist who is no help whatsoever and tells me to call tomorrow for another appointment. Just past from pillar to post all the time. I have a disabled husband in chronic pain. I haven't called this practice for probably 12 months and was hoping things had improved. Well no it hasn't. So my husband is at his witts end talking now of ending his life because he can't see the point carrying on. Coseley medical centre can't even be bothered to see him and no I will not be amending my review like they asked me to last time it's about time they take these situations seriously. I will be Changing my doctors ASAP because this practice as no care for vulnerable disabled people. Shame on you Coseley medical centre.
Visited July 2023
Coseley Medical Centre has not yet replied.
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Review titled Shocking service
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2023
I visited the surgery back in November and was advised I needed to be referred to a specialist. I was advised I would receive a letter through the post regarding this referral . Which arrived 3 weeks later with no contact information. I was advised on the letter if I hadn’t heard anything by end of January to contact my GP . I gave them an extra couple of weeks and by middle of feb still hadn’t heard back so I visited my dr again as my symptoms has escalated. I was them advised by my GP to chase the specialist I asked for contact details and was given Russell’s hall number . Upon calling this number I was advised they hadn’t received my referral instead it looked like I’d been passed to a private healthcare company but it didn’t say who . So then I had to call the surgery again they couldn’t see in my notes who I’d been referred to so the secretary would call me back that day . No call back so I’ve had to chase again and been advised my call back should be in next few days. Not impressed as it’s lack of information from the surgery in the first place
Visited February 2023
Coseley Medical Centre has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Christina jenkinson - Posted on 24 January 2023
Called the doctors was 5th in the queue. After finally getting through I spoke to receptionist regarding medication order for my husband. I ordered on the new NHS app 2 items. When I checked only 1 item was approved I had to add a item that wasn't on the repeat prescription. Because I'm not psychic I did not know if the second item was approved. The receptionist tried her best to help me but said she didn't know herself how it works. My argument was, do I have to phone everytime I order to see if the extra items are approved or just take pot luck that they are at the nominated chemist? Why can't the medication be put on the repeat? Seems simple to me. Then I can see and wouldn't have to bother wasting my time and their's. I've had 3 messages from the surgery this morning and one says use nhs the other says use patient access . The mind boggles. No wonder the practice only has 2 and half star rating. I rang a couple of weeks ago with a lumpy pimple in the corner of my eye. Was told to go to walk in centre. I still have the pimple and its bigger ,but sit in urgent care with something so trivial. Another time recently I was told to ring 111. What a utter waste of time. I give up.
Visited January 2023
Coseley Medical Centre has not yet replied.
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Review titled Not good
Rated 1 star out of 5
by Christina jenkinson - Posted on 25 January 2023
So, I wrote a review yesterday regarding problems with repeat medication. Today I had a call from the manager at the practice. She is trying to rectify the problem now and she said I can speak to her to rectify problems in the future ( thats if you can ever get through on the phone),I appreciate the call back and also the promise of adding the medication to the repeat prescription. It's just sad that you have to write a review to get anything done.
Visited January 2023
Coseley Medical Centre has not yet replied.