Coseley Medical Centre
32-34 Avenue Road, Coseley, Bilston, West Midlands, WV14 9DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 30 October 2023
Turned up for a midwife appointment today which has been booked for weeks, to be told there was no such appointment absolutely fuming. Not the first time this Drs have got things wrong!
Visited October 2023
Review titled Coseley Medical Centre
Replied on 31 October 2023
Dear Patient, Thank you for taking the time to review the surgery. I am very sorry about your midwife appointment. Would you please contact me at the practice so that I can investigate this and address your concerns. Please ask for the practice manager or leave a message and I will call you back
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Review titled Appalling patient service
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
You can never seem to get an appointment at this place. We are always asked to call at 8am, but when you eventually get through, the receptionist states she hasn’t got any appointments and we are asked to call back the next day. We seem to be in a never-ending loop at this surgery, with no idea of what appointments are available. They seem to neglect health and wellbeing and a “computer says no attitude”. The receptionists seem to think they are medically trained and start to offer alternatives to what is needed. I have no idea why they are not being held accountable with all these negative comments. I’m currently looking for an alternative GP practice for me and my family.
Visited September 2023
Review titled Coseley Medical Centre
Replied on 11 October 2023
Dear Patient , thank you for taking the time to raise your concern. I am at a loss to understand why you are not able to get an appointment and why you have to wait so long on the phone . I carry out telephone audits monthly and can assure you that the longest average wait this week has been 20 minutes and that is only because I made an error when sending out text message to book for annual reviews , directing patients to the surgery. we offer more that 700 appointments a week which is above the allocated quota for our practice. If you wish to discuss this further please do not hessitate to contact me. Practice Manager
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Review titled Impeccable as always
Rated 5 stars out of 5
by Baljit - Posted on 22 September 2023
Came for COVID and Flu jabs and had an issue with a medication I was booked in same afternoon and all sorted. No need to be off for another appointment. They are always happy to help.
Visited September 2023
Review titled Coseley Medical Centre
Replied on 11 October 2023
Dear Patient , thank you very much for taking the time to post your positive review. this is greatly appreciated. Practice manager
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 16 August 2023
Absolutely appalling service, the practice manager just fobs you off and claims they're helping you when actually they have done nothing of the sort. I completed a repeat prescription request on the practice website, when i then contacted the practice the following day to confirm all had been received ok i was told they had nothing. I was advised by the practice that i needed to call the pharmacy, the pharmacy do not order medication on patient behalf anymore. I called the practice back and was told i needed to go to my pharmacy the following evening and see if the medication had arrived even though they had no request on their system to issue the prescription. Despite being aware of this the practice manager told me i shouldnt call back the following day and claimed she was trying to help me when actually she had done absolutely zero to help. Its no wonder the practice review page is full of one star reviews given the absolutely shocking service they provide.
Visited August 2023
Coseley Medical Centre has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Christina jenkinson - Posted on 03 July 2023
I called today, managed to get a call back from a clinician who tried to help but needed to speak to a doctor. She called back with information about increasing medication. I was given a phone number for the pain management clinic because apparently he is still under them even though we have had no contact with them since 2021. So I ring the clinic. No we are not under them so call back the doctors for a referral. So I did, I get a receptionist who is no help whatsoever and tells me to call tomorrow for another appointment. Just past from pillar to post all the time. I have a disabled husband in chronic pain. I haven't called this practice for probably 12 months and was hoping things had improved. Well no it hasn't. So my husband is at his witts end talking now of ending his life because he can't see the point carrying on. Coseley medical centre can't even be bothered to see him and no I will not be amending my review like they asked me to last time it's about time they take these situations seriously. I will be Changing my doctors ASAP because this practice as no care for vulnerable disabled people. Shame on you Coseley medical centre.
Visited July 2023
Coseley Medical Centre has not yet replied.