County Surgery
202-204 Abington Avenue, Northampton, Northamptonshire, NN1 4QAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No confidence
Rated 2 stars out of 5
by R Line - Posted on 18 October 2024
After having seen the "doctor" for breathlessness and lethargy issues, which resulted in blood test and ex-rays, so good so far, but no indication of what could be wrong. Basically told to buy some multi vitamins, thought that could have been checked via bloods! Felt I had been basically written off and just get on with it. Can't see as taking vitamins would ease breathlessness as no blood tests have proved I'm vitamin deficient. Since checked and found out that this surgery would appear to employ only one real registered doctor (the main partner) the others appear to be 'clinical practitioners', so have lost all faith in their experience and diagnostic abilities.
Visited October 2024
Review titled County Surgery
Replied on 18 October 2024
Dear Mr Line Thank you for taking the time to share your feedback. We are sorry to hear that you were unhappy with the care you received. We take all concerns very seriously and appreciate the opportunity to address them. Our Operations Manager will be in touch with you in the next few days to discuss your concerns in more detail. Please rest assured that we have appropriate GP cover at the practice, and our team is supported by other clinical practitioners to ensure the best possible care for our patients. If you would like to discuss this matter further, please don't hesitate to contact our Patient Relations Team directly at complaints@countysurgery.com Regards Sally White ( Patient Relations Manager)
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 02 February 2024
According to this Surgery's opening hours they close at 6:30pm on a Friday. I called at 4:10pm and gave up holding after 15 minutes despite the automated message stating I was the only person in the queue. I really don't think anyone was there to be honest.
Visited February 2024
Review titled County Surgery
Replied on 06 February 2024
Dear Anonymous, Thank you for taking the time to post a review; we appreciate all feedback received from our patients and can only apologise that we did not meet your expectations on this occasion. I can assure you that the Practice doors and phone lines are open until 6.30pm Monday to Friday. Whilst I cannot comment on why your call was not answered on this occasion without more details, we can assume that the reception team were busy speaking with other patients on the telephone or dealing with a patient in the surgery. We will always try to give our patients as much time as they need when contacting us, which may cause delays to others and we would ask for your understanding with this. We hope your enquiry has now been dealt with to your satisfaction. County Surgery
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Review titled Stock issue of vaccination
Rated 3 stars out of 5
by Anonymous - Posted on 11 September 2023
I am worried about my newborn baby vaccination,I call 20th August this year for book an appointment,but they said vaccine is not available it may b come in stock,11 September 2023,today I call again,but they again said vaccines come in next week.I don't know what I do,or is it effect of delay vaccine to my newborn health .
Visited September 2023
County Surgery has not yet replied.
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Review titled No compassion
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
Receptionist was left on her own. When I arrived 4mins late had to wait for her for her to tell the person on the phone to hold while she books me in.. 5mins later. The doctor then cancelled my appointment because I was 10mins late! Even though it was not my fault. Left me to call 111 to deal with the pain and big infection I have on my body! Very uncaring. I will be looking to change GP surgery.
Visited June 2023
Review titled County Surgery
Replied on 06 July 2023
Dear Patient I am sorry to hear about your concerns. Please feel free to contact me via my email complaints@countysurgery.com to discuss in more detail. Thank you Sally, Patient Relations Manager