Court View Surgery
2A Darnley Road, Rochester, Kent, ME2 2HAContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Court View Surgery.
Reviews
-
Review titled Incompetent service (administration)
Rated 1 star out of 5
by Karen Garboso - Posted on 12 October 2024
I have booked my son to have a GP appointment due to his knee pain which was an ongoing issue (he's been seen by GP about this). The next available appointment is not until 19Nov, so he's been booked to see a physio instead. When we get to the surgery for the appointment today, the physio said he doesn't do below 17year olds and we've been sent home. The receptionist/admin checked the date of birth when this was booked so she knows my son is 14. Waste of time and resources! Not to mention it took me 45mins waiting for my turn on phone!!!!!
Visited October 2024
Court View Surgery has not yet replied.
-
Review titled Great Practice ,Bad Doctor
Rated 3 stars out of 5
by Anonymous - Posted on 06 September 2024
One of the doctors there whom is in charge I believe (Dr a) has a very very bad bedside manner . Gave the impression that he is superior to me and that I was lying or exaggerating . Everyone else is fantastic which is a massive shame.
Visited September 2024
Court View Surgery has not yet replied.
-
Review titled Appointments
Rated 1 star out of 5
by Haque - Posted on 19 February 2024
Extremely disappointed with the service. Despite calling every morning from 8:30 onwards for several weeks, I have yet to secure an appointment. This level of unresponsiveness is unacceptable.
Visited February 2024
Review titled Court View Surgery
Replied on 29 February 2024
Dear Patient, Thank you for your feedback. I am very sorry to hear of your difficulties in contacting the practice. We are sorry for the wait times you have experienced, we are working as quickly as we can. You can contact the practice using the online patient contact form on the website or e-consult if you would prefer. Thank you. Natascha Practice Manager
-
Review titled Excellent Doctors & kind, sympathetic staff
Rated 5 stars out of 5
by Jennifer Higley - Posted on 21 November 2023
My husband & I queued at 8.30 for a same day appointment - which we obtained. The Doctors at Court View are so kind and hard working And very thorough. We have had excellent care and attention for over 30 years and have never had cause to complain. We are only leaving because leaving the district and sadly have to say a fond farewell to all the office staff & clinical staff & Doctors. Thank you.
Visited November 2023
Review titled Court View Surgery
Replied on 14 February 2024
Dear J Higley, Sorry for the delay in responding to your review. Thank you for taking the time to leave a review for the practice. We are pleased you have been happy with the service we have provided and I will share the positive feedback with the team. Thank you, Natascha Practice Manager
-
Review titled Excellent Care and Treatment
Rated 5 stars out of 5
by Steve - Posted on 25 March 2024
Court View Surgery provides timely care and treatment that continues to meet my healthcare needs as well as that of my immediate family I am always able to speak with or see a healthcare professional who is best placed to meet my needs I recently required a change in dosage of one of my medicines as well as some time off work This has led to blood tests and reviews being necessary - all of which have been provided by the practice All staff are always helpful and professional A busy practice that is delivering an excellent service Thanks
Visited November 2023
Review titled Court View Surgery
Replied on 26 March 2024
Dear Steve, Thank you very much for taking the time to post your review. We are pleased you have been happy with the service we have provided. Your positive patient feedback is much appreciated, I will be sharing this with our team. Thank you, Natascha Practice Manager
-
Review titled The most positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 24 October 2023
I saw the most wonderful nurse today for my smear test. She was so informative, talked me through the whole process. Probably the most positive GP experience I have ever had. The receptionist who booked my appointment was also helpful and efficient.
Visited October 2023
Review titled Court View Surgery
Replied on 30 October 2023
Thank you very much for taking the time to post your review. Your lovely feedback is very much appreciated and will be passed onto the nursing team. Thank you, Natascha Practice Manager
-
Review titled Great nurse
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2023
Took my daughter to have her height and weight checked and the nurse was so good with her. she came out one very happy happy child and said she likes that lady thankyou for making her day and giving her a unicorn pencil and ruler and little note pad! she is over the moon so thankyou so much for going above and beyond
Visited April 2023
Review titled Court View Surgery
Replied on 20 April 2023
Thank you very much for taking the time to post a review regarding the practice, it is much appreciated. I will pass on the lovely feedback to the nurse.
-
Review titled Terrible
Rated 1 star out of 5
by Paul - Posted on 20 December 2022
19.12.22 - hold on the line 1h8min. Hang up. Call back for another 30min answered. Took no actions. 20.12.22 - hold oj the line 57min. Hung up. Calling back again. Wasting of people time to call them. Back in summer doctor said she will call me back. 5months later still no call recieved.
Visited December 2022
Review titled Court View Surgery
Replied on 21 December 2022
I am very sorry to hear of your difficulties in contacting the practice. Unfortunately we are experiencing a high level of demand. We are sorry for the wait times you have experienced, we are working as quickly as we can. You can contact the practice via phone, using the online patient contact form on the website or e-consult. If you would like to email courtviewsurgery@nhs.net your name and telephone number I can investigate what happened. Many thanks, Natascha Practice Manager
-
Review titled Call Waiting
Rated 2 stars out of 5
by Anonymous - Posted on 28 December 2022
My Doctor is superb, however wait times every time I call the practice can be 30mins to in excess of an hour then a sudden cut off. Every single time. I'm living with multiple issues because I can't even get through to a receptionist. I'm not even calling early, this is mid-morning, there is likely no queue. There is no excuse for this, even low staff. If I were able to book online then I would, however you can't you have to contact the practice via phone or in person. You can't book appointments on Doctor Link or other online services, and if I want to email the practice I'm advised to call instead. What am I supposed to do?!!
Visited December 2022
Review titled Court View Surgery
Replied on 29 December 2022
I am very sorry to hear of your difficulties in contacting the practice. Unfortunately we are experiencing a high level of demand. We are sorry for the wait times you have experienced, we are working as quickly as we can. You can contact the practice via phone, using the online patient contact form on our website or e-consult. If you would like to email courtviewsurgery@nhs.net your name and telephone number I can investigate what happened. Thank you, Natascha Practice Manager