Cranbrook Surgery
737A Cranbrook Road, Ilford, IG2 6RJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great Surgery
Rated 5 stars out of 5
by Trevor Livett - Posted on 02 December 2024
Great practice, from the welcoming receptionist to all the Doctors at Cranbrook surgery. Everyone really nice and welcoming. My wife has various health issues so we are fairly frequent visitors. Same day appointments always available and always seen on time. 10 out of 10. Saw the doctor this morning re a chest infection, antibiotics prescribed. Sorted within 10 minutes. Very pleased with service.
Visited December 2024
Review titled Cranbrook Surgery
Replied on 23 December 2024
Thank you for sharing your positive feedback about the care you received at Cranbrook Surgery. We are delighted to hear that your experience was a positive one. Providing excellent care to our patients is our top priority, and it is always rewarding to receive such encouraging feedback. We have shared your kind words with the entire team. We appreciate you choosing Cranbrook Surgery for your healthcare needs and look forward to continuing to serve you.
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Review titled Professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
I have always had very kind and prompt response from everyone involved with the surgery. I have been with the surgery for over 20 years and always received very great support from them ( both to myself and my family). Thank you so much for everything that you do.
Visited January 2024
Review titled Cranbrook Surgery
Replied on 22 January 2024
Dear Patient We would like to thank you for sharing your positive feedback with us about your care you received at the Cranbrook Surgery.The care we provide to our patients is very important to us and it is always very nice to hear such positive feedback, your feedback is valuable to us and we will pass your feedback on to our team. Thank you Cranbrook Surgery Team
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Review titled Caring Doctor
Rated 5 stars out of 5
by Mr. Salahuddin - Posted on 10 January 2024
Our wonderful Doctor is consistent in her care and highly professional. I have full confidence in her diagnosis and follow up treatment. She is extremely pleasant and always treat me with kindness and in a professional manner. I consider myself very lucky.
Visited January 2024
Review titled Cranbrook Surgery
Replied on 22 January 2024
Dear Mr Salahuddin We would like to thank you for sharing your positive feedback with us about the care you received at the Cranbrook Surgery. We are delighted to hear that your experience was positive and that the doctor was both caring and highly professional. We believe that providing the best care for our patients is very important. It is always nice to hear such positive feedback. Your feedback is valuable to us. Cranbrook Surgery Team
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Review titled GP did not prescribe iron tablets to pregnant(37weeks)wife
Rated 1 star out of 5
by Rohit Gaikwad - Posted on 11 January 2024
We(I, wife and son) registered with Cranbrook Surgery last month(Dec 2023) as we shifted to the Gants Hill area and had an initial health check as well. My wife is 37week 5 days pregnant. Since last month she has been taking Ferrous Sulphate 200mg tablets twice in a day as per midwife prescription. Yesterday the midwife checked her iron level and confirmed that it is low and she needs to continue taking tablets till pregnancy. In our previous GP which was forest GP it was very easy to get the medicine from the pharmacy. Today on 11th Jan 2024 we called Cranbrook surgery to prescribe the tablets to the pharmacy. Initially we were asked to visit the GP with a Maternity file and a medicine prescription. When I reached there I was told to book the appointment with the Doctor and the next available appointment is after 10 days. I am not sure how we can wait for 10 days for an iron tablet prescription when my wife's pregnancy is due in 3 weeks. This is a really bad experience for us. At one side redbridge council runs various programs to support pregnant women and kids' health and on the other side cranbrook surgery is not handling/guiding the pregnant woman properly.
Visited January 2024
Review titled Cranbrook Surgery
Replied on 22 January 2024
Dear Mr Gaikwad Thank you for sharing your experience regarding the services you received from us recently. We are sorry for the negative experience you had with us. I would like to apologise on behalf of the team at the Cranbrook Surgery for any inconvenience that you may have experienced. Our discussion with you has led us to feel satisfied that we have resolved the issue. We do take all feedbacks/suggestions very seriously and do try to constantly improve our services. We appreciate any feedback, whether positive or negative, as it helps us improve our services to our patients. Thank you Cranbrook Surgery Team
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Review titled Good service
Rated 5 stars out of 5
by Kamal Hussain - Posted on 14 June 2024
I am very happy with this GP as it has good service, and my doctor is great. She gives good help to me and my family.
Visited June 2023
Review titled Cranbrook Surgery
Replied on 18 July 2024
We would like to thank you for sharing your positive feedback with us about the care you received at Cranbrook Surgery. We are delighted to hear that your experience was a positive one. The care we provide to our patients is very important to us, and it is always nice to hear such positive feedback. We share your feedback with the whole team.