Crawley Road Medical Centre
479 High Road, Leyton, London, Greater London, E10 5ELContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor reception service
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2023
I have been using this surgery all of my life and only in the last few years I have been deeply dissatisfied. I have no issues with the GP’s, however the service from the reception staff is poor. Firstly, it is almost impossible to get through via phone (understandably this could be beyond their control due to low staff numbers etc). Secondly, their manner in when speaking to them is terrible. They have a bad attitude and act like you are bothering them and are not very helpful. I have been standing at the desk before waiting to speak to someone and two of the staff were standing around chatting and leaving me to wait. I am going to change to another surgery because every time I have been in contact with the surgery recently has not been a good experience.
Visited April 2023
Review titled Crawley Road Medical Centre
Replied on 17 April 2023
Thank you for commenting. If you can please speak to the practice manager we will be able to investigate this matter in sufficient detail to give you a response.
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Review titled Good practice
Rated 4 stars out of 5
by Laura - Posted on 29 March 2023
Beyond the challenges the majority of GP practices are currently experiencing, this is a pretty reliable GP surgery and I’ve had some very positive experiences with some of the doctors here.
Visited March 2023
Review titled Crawley Road Medical Centre
Replied on 17 April 2023
Thank you for your comment and understanding the pressures of the system in which we are functioning.
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Review titled Can't believe they are still allowed to practice
Rated 1 star out of 5
by Anonymous - Posted on 03 March 2023
Trying to get through regarding a mistake they had made with a repeat prescription on Friday evening and repeatedly hung up on without any words spoken. The phone was left to ring for over an hour.
Visited February 2023
Review titled Crawley Road Medical Centre
Replied on 04 March 2023
Sorry to hear that you have had reason to complain. Please speak to the practice manager so we can verify your comments and gather evidence in order to provide you a suitable reply.
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Review titled Great practice
Rated 5 stars out of 5
by Katia Beltrame - Posted on 05 December 2022
Today I had a very pleasant communication with a doctor at the practice as well as a manager. I received the attention I needed regarding prescriptions and very efficiently dealt with. I’m very grateful for the care and services from this medical practice. I am aware that the practice is currently working towards improving the service and I can see that this process is certainly happening.
Visited December 2022
Review titled Crawley Road Medical Centre
Replied on 04 March 2023
Thank you for your honest and positive comment. We are working hard to improve our service for all our patients.