Creffield Medical Group
Creffield Medical Centre, 15 Cavalry Road, Colchester, Essex, CO2 7GHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent nurse appointment
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2023
Lovely nurse appointment for my 17 year old Took her time , explained everything , answered all questions. I know she has back to back appointments but we never felt rushed . Answered email enquiries prior to appointment
Visited April 2023
Review titled Creffield Medical Group
Replied on 17 April 2023
Dear Patient Thank you for taking the time to send your positive feedback. I am so pleased that you had an excellent appointment with our nurse and she was able to help you with everything you needed for your 17 year old. I would like to thank the nurse personally, if you could contact me via our surgery website with your details I would be very grateful. Contact details below:- https://www.creffieldmedicalcentre.nhs.uk/ or by phoning the surgery (01206-570371) Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Very good
Rated 5 stars out of 5
by Mrs Ball - Posted on 11 March 2023
I recently had to contact the surgery to get an appointment..yes I was number 53 but that soon came down. I saw a doctor and then a paramedic, both lovely and very helpful. The male receptionist is extremely helpful, very polite and nothing is too much trouble..thankyou.
Visited March 2023
Review titled Creffield Medical Group
Replied on 17 March 2023
Dear Mrs Ball Thank you very much for your feedback and for taking the time to post your positive review of the surgery. I’m glad that you were able to get the appointments needed after waiting in the phone queue. The reception staff all work extremely hard and deal with numerous phone calls and to receive such positive feedback from you will make them very happy. Your thanks was passed on to the staff concerned, once again thank you for your kind words. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled Worst experience of life
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2023
Referred for X-ray to diagnose something. First, the form was not ready for 2-3 days, which I checked by going in-person and calling a few times. Finally, the X-ray was done with the referral, now it has been more than two weeks waiting to hear anything on it. Called GP regularly just to hear that report has not arrived yet. And, was advised to get an appointment so the doctor can chase for the report. Another pain to get appointment, you will be like 40 or 45 in the queue and when connected after about 1 hour, you are told that there is no appointment. I don't see any point for such a GP to exist who can never look for any problems or diagnose in time.
Visited January 2023
Review titled Creffield Medical Group
Replied on 30 January 2023
Dear Patient Thank you for your feedback. I apologise for the problems you have encountered with your x-ray referral and obtaining the result of your x-ray. There is an option on our website to ‘ask the practice a question,’ if you would like to use this one of our Clinical PA’s would be able to chase the x-ray result and if necessary, book a GP appointment with you to discuss the result. Please accept my apologies for the distress this has caused you. Please contact the surgery directly if you would like to discuss this matter further. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled GP fine - reception staff insensitive and poor
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2023
A simple task of picking up a form and a pot was made more difficult by the woman on reception. A second member of staff easily found the form and sample pot...I was forced to tell the whole surgery it was for a sperm sample and then she made a number of wrong assumptions with no knowledge basis. My confidentiality was compromised and she was giving false information after I had a very good and productive discussion with the GP previous to xmas. Shame and easily remedied with more sensitivity and better questions to the patient.
Visited January 2023
Review titled Creffield Medical Group
Replied on 06 January 2023
Dear Patient Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or e mailing the surgery to discuss your concerns. In the meantime, I will speak to the reception staff, as this behaviour is not acceptable and should not have happened. Patient confidentiality is very important to us and I apologise if this was compromised. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre E mail:- creffieldmedicalcentre@nhs.net
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Review titled Appointment system/ call handling is dire.
Rated 1 star out of 5
by Anonymous - Posted on 10 January 2023
You can be waiting for 40 minutes and longer and then just get cut off. Very time consuming to attempt to get an appointment. Sometimes the queue is so long it just kicks you out of the queue altogether.
Visited January 2023
Review titled Creffield Medical Group
Replied on 12 January 2023
Dear Patient Thank you for your feedback. I apologise for the problems you have encountered with the phone system cutting you off. This can be investigated if you give me a call with your phone number and date of your call. The phone system allows 50 callers to queue at one time, this only usually happens at 8am and with up to 10 staff answering the phones the queue goes down very quickly, you need to redial until you get into the caller queue. Once this has happened you are kept up to date of the position you are at until your call is answered. I hope this information has been helpful and thank you once again for your feedback. Please contact the surgery directly if you would like to discuss this matter further. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre