Creffield Medical Group
Creffield Medical Centre, 15 Cavalry Road, Colchester, Essex, CO2 7GHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
On several occasions it has taken around a month for referrals to be sent. However this occasion I was completely referred to the wrong clinic instead of a 2ww referral for suspected breast cancer. After chasing this myself and being told it had been sent I was then called 4 further days later (after a month had gone by) and told it hadn’t been sent at all yet. Reception said not to worry it just means you’ll be seen sooner and made excuses. This isn’t good enough and is very poor practice! This is someone’s life. How can it take a month + for a simple referral to be sent, let alone an urgent 2ww. Reception are also rude and unhelpful. They can’t help with the simplest of tasks and speak to you like you’re a child.
Visited August 2023
Review titled Creffield Medical Group
Replied on 26 August 2023
Dear Patient Thank you for your feedback and the chance it gives the practice to improve its service. I will contact you directly regarding your complaint. Yours sincerely, Tracey Rowles Practice Manager Creffield Medical Centre
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Review titled How many appointments to get medication?
Rated 1 star out of 5
by Anonymous - Posted on 05 April 2023
No wonder there are not enough appointments when you have a telephone and face to face appointment and numerous messages are sent and a prescription is still not actioned. Given appointments with staff who can not prescribe and phone appointments where the paramedic starts with I don’t know why they have got me to phone you as I can’t deal with your request. Seems like this surgery are trying to save money and not offer medication, or the correct member of staff to help. Avoid this surgery if you need medical help.
Visited April 2023
Review titled Creffield Medical Group
Replied on 10 April 2023
Dear Patient, Thank you for your feedback and the chance this gives the practice to improve our services. Please could you contact me by calling or contacting the surgery via our website to discuss the issues you encountered to get your medication. I’m sorry you have had problems and I can assure you that this should not take numerous appointments. I am concerned what has gone wrong and why. I look forward to hearing from you soon. Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre. https://www.creffieldmedicalcentre.nhs.uk/ - Administration office, Feedback and Complaints.
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Review titled Excellent nurse appointment
Rated 5 stars out of 5
by Anonymous - Posted on 16 April 2023
Lovely nurse appointment for my 17 year old Took her time , explained everything , answered all questions. I know she has back to back appointments but we never felt rushed . Answered email enquiries prior to appointment
Visited April 2023
Review titled Creffield Medical Group
Replied on 17 April 2023
Dear Patient Thank you for taking the time to send your positive feedback. I am so pleased that you had an excellent appointment with our nurse and she was able to help you with everything you needed for your 17 year old. I would like to thank the nurse personally, if you could contact me via our surgery website with your details I would be very grateful. Contact details below:- https://www.creffieldmedicalcentre.nhs.uk/ or by phoning the surgery (01206-570371) Kind Regards Tracey Rowles Practice Manager Creffield Medical Centre