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Crescent Providence Surgery

Crescent Providence Surg., 12-14 Walpole Road, Bournemouth, Dorset, BH1 4HA

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Crescent Providence Surgery.


Reviews

Displaying 1 to 7 of 7

  1. Review titled Wonderful team

    Rated 5 stars out of 5

    by Melanie Dowler - Posted on 13 August 2024

    What wonderful team at the surgery who helped me when I was taken ill late last week. From the two lovely clinical support assistants who took my phone calls to the fantastic GP who provided the consultations. The clinal support team listened, calmed me and responded quickly. The GP helped me, checked in with me and ensured I got the treatment I needed. The online system via the NHS app works well, however, personal approach has not been lost. Great surgery.

    Visited August 2024

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    Review titled Crescent Providence Surgery

    Replied on 14 August 2024

    Dear Mrs Dowler. Thank you for your very kind feedback. I will ensure that this is passed onto the team. Kind Regards Carla Watts patientservices.scmg@dorsetgp.nhs.uk. Communication and Complaints

    Report as unsuitable


  2. Review titled Impossible

    Rated 1 star out of 5

    by Anonymous - Posted on 07 April 2024

    I cannot get a face to face appointment to see a doctor, not even when giving plenty of notice. The Practice online system is still not issuing face to face appointments since the Covid crisis stating - "Due to the evolving situation with coronavirus we have switched all online appointments from face to face consultations to telephone consultations. This has been seen by NHS England as one way of managing the infection risk of coronavirus" Not good enough now that the crisis is under control. An early phone call to the surgery only results in a same day telephone consultation, which is not effective in my case where a joint mobility assessment is required. A telephone receiver cannot feel resistance! My recent visit to the surgery to request a face to face consultation with a DOCTOr resulted in being granted an appointment over 4 weeks later, which I happily accepted as it was for a non life threatening condition. However, when I checked my appointment details via online records today, I find that the appointment is with a CLINICIAn not a DOCTOr, as requested. I know that Clinicians can make certain decisions but I specifically asked to see a Doctor and was not informed that it was for a Clinician. I feel duped. This service is just not good enough.

    Visited March 2024

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    Review titled Crescent Providence Surgery

    Replied on 09 April 2024

    Dear Patient. Thank you for your feedback. Should you wish to discuss this matter further please email me patientservices.scmg@dorsetgp.nhs.uk. Kind Regards Carla Watts Communication and Complaints Specialist

    Report as unsuitable


  3. Review titled Staff great . Phone System needs upgrading

    Rated 3 stars out of 5

    by Elfan Jones - Posted on 05 November 2023

    Being told I was No 34 in the queue is not great. Getting through to speak to somebody is nigh on impossible. The surgery needs either an answer machine and a person to return calls or simply more lines and more staff to man the phones. I tried eighteen times to make an appointment and the line was always engaged.

    Visited September 2023

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    Review titled Crescent Providence Surgery

    Replied on 07 November 2023

    Dear Mr Jones Thank you for your feedback. This has been shared with the Practice team. Kindest Regards. Carla Watts Communication and Complaints Specialist.

    Report as unsuitable


  4. Review titled Patient for 20 years plus

    Rated 5 stars out of 5

    by Paul May - Posted on 27 April 2023

    Always a wonderful experience, the reception staff, warm, friendly, and super helpful. Great doctors and nurses.

    Visited April 2023

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    Review titled Crescent Providence Surgery

    Replied on 28 April 2023

    Dear Mr May Thank you for your kind feedback. This has been shared with the surgery team. Kindest regards Linda Branch Communication and Complaints Specialist

    Report as unsuitable


  5. Review titled Fantastic Practice

    Rated 5 stars out of 5

    by Heather Daly - Posted on 21 March 2023

    I've recently joined the practice and have been blown away by the service received, from everybody including nurses and reception. The best surgery I have been to. Very happy I left an underperforming miserable surgery

    Visited March 2023

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    Review titled Crescent Providence Surgery

    Replied on 21 March 2023

    Dear Heather Thank you for your kind comments, these have been shared with the surgery team. Kindest regards Linda Branch Communications and Complaints Specialist

    Report as unsuitable


  6. Review titled Amazing practice

    Rated 5 stars out of 5

    by Anca - Posted on 04 January 2023

    I've been with this surgery for almost 3 years now, and i can say i have never had a bad experience. Maybe a few neutral ones, but definitely nothing that can outweigh all the excellent ones. During these 3 years, they've been efficient, caring, and very thorough, even when i myself forget about follow ups, and I've seen them for quite a few different issues. The staff is always nice and cheerful. Thank you

    Visited January 2023

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    Review titled Crescent Providence Surgery

    Replied on 05 January 2023

    Dear Anca Thank you for your kind review, this has been shared with the surgery team. Kindest regards Linda Branch Complaint and Communications Specialist

    Report as unsuitable


  7. Review titled Great practice

    Rated 5 stars out of 5

    by Miss SE Howe - Posted on 07 March 2023

    I had an eco silt first nurse was very helpful. She made ma appointment to see the doctor which was so caring and understanding

    Visited December 2022

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    Review titled Crescent Providence Surgery

    Replied on 08 March 2023

    Dear Miss Howe Thank you for your kind comments, these have been passed on to the surgery team. Kindest regards Linda Branch Communication and Complaints Specialist

    Report as unsuitable