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Crestview Medical Centre

141 Crestview Drive, Lowestoft, Suffolk, NR32 4TW

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Patient ratings and reviews

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Reviews

Displaying 1 to 3 of 3

  1. Review titled Really helpful Receptionist

    Rated 5 stars out of 5

    by Anonymous - Posted on 07 July 2023

    Minimal wait to get through on telephone. Receptionist was professional, kind and helpful in helping us get an appointment. Thank you.

    Visited July 2023

    Report as unsuitable

    Crestview Medical Centre has not yet replied.

  2. Review titled Awful experience, I wouldn't recommend to my worst enemy

    Rated 1 star out of 5

    by Anonymous - Posted on 20 December 2022

    I have been with this surgery for over 20 years, and it is going downhill fast. Today's issue was an appointment canceled 1 hour after the appointment time, and then re-arranged at an impossible time on the first day of work in the new year. When I rang up to change it the receptionist was off-hand almost to the point of being rude, acting as if I should change my work requirements to make the re-arranged appointment (do remember they canceled after the appointment time). Another recent experience has been trying to get an appointment when I had the flu and the guardian of the gate (receptionist) refusing, I then had to use a private GP who prescribed medicine to help with my asthma. So impossible to get an appointment when you are ill, but when they require you to have an appointment then they will make the appointment, then cancel it with no explanation and then remake it to suit them.

    Visited December 2022

    Report as unsuitable

    Crestview Medical Centre has not yet replied.

  3. Review titled Not good service

    Rated 2 stars out of 5

    by Brian Coleman - Posted on 17 January 2023

    Needed an injection in my shoulder was told I would be put on a list, missed a call I did not recognised no message was left, was from the surgery saying your appointment had been cancelled because I did not answer, had been waiting 14 wks they put me on the list again total time I had to wait 18wks,was told if it did not work after approx 4wks phone in again which I have done put on a list again, still waiting for a phone call it has now been 5wks. Help

    Visited November 2022

    Report as unsuitable

    Crestview Medical Centre has not yet replied.

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