Crewkerne Health Centre, Crewkerne
Middle Path, Crewkerne, Somerset, TA18 8BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment system.
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2023
Why are we unable to go into the surgery in person and make an appointment? Husband queued in reception, details taken, then told, no, you must make a telephone appointment. What a waste of time, for both the receptionist and my husband. What is the rational for this? As users of this practice we were unaware of this. You need to be fully functioning just to get over the first hurdle, that is get an appointment. By virtue of the fact we are needing to see a doctor, why make it so difficult. Telephone calls frequently tell you that you are in double digits in the queue, which can take forever to clear. That is if your call is not weirdly cut off. It is obvious that there are not enough staff to deal with these very important, emotional calls. Or the system is not dealing with them efficiently. It is of no surprise then that patients take themselves off to the overburdened A&E departments in desperation.Please get the basics in place, good communication.
Visited July 2023
Review titled Crewkerne Health Centre, Crewkerne
Replied on 30 August 2023
Dear patient We ask our patients to either phone the surgery for an appointment or use our online platform Klinik for non-urgent requests. This is so that our duty doctor can triage patient requests and book the patient in with the appropriate clinician in the appropriate time frame. Our duty doctor is based with the reception team in the telephony hub. The receptionist on the front desks at both of our sites are there to check patients in and answer queries where possible. Our phone lines can be extremely busy in the mornings so we encourage patients to phone in the afternoons if their request is non urgent. Sarah Wills Practice Business Manager
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Review titled My visit to the surgery
Rated 4 stars out of 5
by Anonymous - Posted on 27 May 2023
I visited this surgery twice this week beginning 22/5/23. The first visit was on 25/5/23 and I was happy with my consultation with the doctor. I went back the next day to talk about my prescription and had a different doctor. I was an hour late being called for my appointment and although I was given a thorough examination,the doctor said it was difficult for him to prescribe a suitable prescription as I appeared not to suit the best ones! I resigned myself to having a repeat prescription of my original one and left the surgery feeling rather deflated! The staff at the reception desk are very pleasant and willing to help where they can. We have been with this practise for over 40 years.
Visited May 2023
Crewkerne Health Centre, Crewkerne has not yet replied.
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Review titled not fit for purpose
Rated 1 star out of 5
by graham wheeler - Posted on 08 September 2023
in march this year i had a debilitating back injury further to a blow on the head. After several days of martyrdom i rang the surgery for an appointment to see a doctor..to no avail. i entered the que, two hours rang again 16th in que two hours later rang again 18th in que. tried internet self analysis, it seems at 72, male ,i'm pregnant. i drove, in pain, to the surgery .An extraordinarily defensive receptionist offered me an appointment in May stating the practice had 14,000 patients, (seemingly all ahead of me in the que) only option ...off to "a n e".Who informed me that their findings would be forwarded to my doctor who would communicate with me in due course to set out ongoing care regime .Nothing. I have now re learnt to walk through private practitioners. Today and for the past few days i have been experiencing vertigo ,further to my head injury earlier in the year i have an anxiety re dizzy spells .having spent the last few hours on the internet self analysing via the Nhs website, it would seem prudent to see a doctor. i have tried through the "Patient access" to make an appointment. i have not been able to do so . further to my accumulating negative experiences . I feel sure you loose patients through natural causes on a regular basis .However, one is left wondering if this number could be reduced by the establishment of a access to medical assistance system that worked. Surely as the medical practice with 14,000 individuals relying on you ,you have a responsibility to provide such a service. Can you please recommend a way of reaching a doctor. (it would be interesting to field the views of all 14000 registered patients, text or mail, to enable you to improve your service . ps you recently text me re flue/covid jab appointments. I immediately responded to book appointment for both jabs on Sunday. no option for Sunday were offered, only appointment for flue jabs on Sat . i decided to hold off a couple of days to see if Sunday both jabs appointment would come up. to no avail ,no appointment now available . What happened there. why offer a service but no appointments. I am not an habitual complainer ,but something is not working within your organisation . For your personal enlightenment may i suggest you step out, and as a pedestrian try getting an appointment for a condition not on the list.
Visited March 2023
Crewkerne Health Centre, Crewkerne has not yet replied.