Crewkerne Health Centre, Crewkerne
Middle Path, Crewkerne, Somerset, TA18 8BXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Appointment system.
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2023
Why are we unable to go into the surgery in person and make an appointment? Husband queued in reception, details taken, then told, no, you must make a telephone appointment. What a waste of time, for both the receptionist and my husband. What is the rational for this? As users of this practice we were unaware of this. You need to be fully functioning just to get over the first hurdle, that is get an appointment. By virtue of the fact we are needing to see a doctor, why make it so difficult. Telephone calls frequently tell you that you are in double digits in the queue, which can take forever to clear. That is if your call is not weirdly cut off. It is obvious that there are not enough staff to deal with these very important, emotional calls. Or the system is not dealing with them efficiently. It is of no surprise then that patients take themselves off to the overburdened A&E departments in desperation.Please get the basics in place, good communication.
Visited July 2023
Review titled Crewkerne Health Centre, Crewkerne
Replied on 30 August 2023
Dear patient We ask our patients to either phone the surgery for an appointment or use our online platform Klinik for non-urgent requests. This is so that our duty doctor can triage patient requests and book the patient in with the appropriate clinician in the appropriate time frame. Our duty doctor is based with the reception team in the telephony hub. The receptionist on the front desks at both of our sites are there to check patients in and answer queries where possible. Our phone lines can be extremely busy in the mornings so we encourage patients to phone in the afternoons if their request is non urgent. Sarah Wills Practice Business Manager
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Review titled My visit to the surgery
Rated 4 stars out of 5
by Anonymous - Posted on 27 May 2023
I visited this surgery twice this week beginning 22/5/23. The first visit was on 25/5/23 and I was happy with my consultation with the doctor. I went back the next day to talk about my prescription and had a different doctor. I was an hour late being called for my appointment and although I was given a thorough examination,the doctor said it was difficult for him to prescribe a suitable prescription as I appeared not to suit the best ones! I resigned myself to having a repeat prescription of my original one and left the surgery feeling rather deflated! The staff at the reception desk are very pleasant and willing to help where they can. We have been with this practise for over 40 years.
Visited May 2023
Crewkerne Health Centre, Crewkerne has not yet replied.