Cricklewood Health Centre
7 Oaklands Road, Cricklewood, London, NW2 6DJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Service
Rated 1 star out of 5
by Mostafa - Posted on 12 March 2024
I been with this surgery for years but for last year place become worse day by day firstly receptionists are they worse rude unhelpful don’t know why they are still working there plus is Shame this surgery let doctor sawacha to go she was most happy friendly helpful doctor she is always smiling what big lost to this surgery I have been seen with new gp last week I wasing happy at all I have called today to ask reception to ask gp to resend my correct prescription back to the pharmacy as gp me give me wrong prescription I been told by you lovely and friendly reception I have to send email or cal back tomorrow what nonsense is this Instead of helping they making things worse for you surgery As you can see from all reviews are very bad no patient r happy with surgery what shame it was pleasure to come to u surgery but now is not
Visited March 2024
Review titled Cricklewood Health Centre
Replied on 28 March 2024
Dear Mostafa, We are sorry to hear you have been disappointed in your recent interactions with our practice. Our reception will always direct prescription queries to our email address to enable the quickest possible response to patients. Please contact us at cricklewood.healthcentre@nhs.net if you have a specific concern you would like us to address as we are unable to investigate a possible error from the detail you have provided. Kind regards, Cricklewood Health Centre
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Review titled The worst GP & Receptionists
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
Contacted the GP for urgent case which was referred by two hospitals Royal free & Finchley Memorial to see the doctor urgently. Nothing provided. Receptionist were extremely rude, did not give any appointments. This GP is extremely unprofessional, very rude, Dishonest, Useless waste of everything.
Visited March 2024
Review titled Cricklewood Health Centre
Replied on 28 March 2024
Dear Anonymous, We offer urgent appointments every day and have an experienced and friendly clinical and non-clinical team. We are not aware on any circumstances where patients are not offered an appointment or directed to an appropriate alternative service and are unable to investigate what has happened in your specific case based on the information provided. Please can you contact us at cricklewood.healthcentre@nhs.net so we can investigate and provide you with a full response. Kind regards, Cricklewood Health Centre
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Review titled Very bad
Rated 1 star out of 5
by Anonymous - Posted on 01 December 2023
The GP is supposed to help the people around their area with the best health support! But, they always say to visit other emergency departments as they cannot give you the opportunity to see the doctor!
Visited December 2023
Review titled Cricklewood Health Centre
Replied on 15 January 2024
Dear Patient, We are sorry you have been unhappy with your recent interactions with our practice. On occasion we may need to direct patients to a walk in centre or our extended access provision if we are facing higher than usual demand however this should not normally be the case. If you find this is an ongoing problem then please can you email cricklewood.healthcentre@nhs.co.uk so that our complaints manager can investigate this.
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Review titled Brilliant Staff
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
After recently moving to London I was concerned about the quality of care in such a busy area. I was pleasantly surprised to find the staff were very accommodating and helpful. The doctor was friendly, helpful and really made an effort to get what was required done there and then. Thank you so much!
Visited August 2023
Review titled Cricklewood Health Centre
Replied on 25 September 2023
Dear Patient, Thank you for your kind review, we will pass your compliments onto the practice team. Best wishes, Cricklewood Health Centre
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Review titled Rude and unkind receptionist team
Rated 2 stars out of 5
by Anonymous - Posted on 18 July 2023
My recent experience with this GP surgery has unfortunately been tarnished by the service of the reception staff. On 14 July 2023, I called to find out how to make a request for a repeat prescription. The receptionist was rude and patronising and left me feeling very uncomfortable. I sent an email about the request, as she had instructed but received no response or acknowledgement. I called again on 18 July 2023 to follow-up and was met with yet another rude response from another receptionist and was told abruptly to just call the pharmacy. I appreciate the staff are busy but there is no need to speak to patients this way when they are simply asking for guidance. It would also be helpful to actually acknowledge emails to save patients having to follow-up.
Visited July 2023
Review titled Cricklewood Health Centre
Replied on 19 July 2023
Dear Patient, I am sorry for your recent experience with our practice and I hope you have now received your repeat medication. We see all complaints as an opportunity to learn and improve so please can I ask you to send an email to cricklewood.healthcentre@nhs.net addressed to the Complaints Officer with your name and date of birth so that I can investigate your complaint. Kind regards, The Complaint Officer, Cricklewood Health Centre
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Review titled The good staff of Reception
Rated 5 stars out of 5
by Abeer Aldhafari - Posted on 25 April 2024
I would like to say Thank you so much to the staff of Reception on the Cricklewood health centre gb for helping me thank you a lot of
Visited January 2023
Review titled Cricklewood Health Centre
Replied on 23 May 2024
Dear Patient, Thank you for your kind review, we will pass your compliments onto our reception team. Kind regards, Cricklewood Health Centre