Cross Hills Group Practice
Holme Lane, Cross Hills, Keighley, North Yorkshire, BD20 7LGContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 4 stars out of 5
by Doris Shaw - Posted on 26 June 2024
No reply to the form completed. Attended the surgery a week later on the morning of Monday 24th of June and was not very nice to the receptionist. She did not take offence but treated me respectfully and sorted out my problem there and then. A big thank you for her customer service.
Visited June 2024
Review titled Cross Hills Group Practice
Replied on 03 July 2024
Dear Doris, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated. Kind regards Frankie Patient Experience Team
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Review titled Terrible Practice
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2024
Crosshills Group Practice is a terrible practice i am still waiting for a doctor to get back to me about my medical condition, i filled an online form in as requested by the practice but i feel that they are ignoring me, i think this behaviour is unacceptable and unprofessional.
Visited June 2024
Review titled Cross Hills Group Practice
Replied on 04 July 2024
Dear Patient Thank you for taking the time to leave a review. I am sorry to hear that you are not happy with the service that you have received. I would be happy to discuss your concerns further with you. You can contact me directly using the following link: https://www.modalitypartnership.nhs.uk/contact Kind regards Frankie Patient Experience Officer
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Review titled Outstanding
Rated 5 stars out of 5
by A Clarke - Posted on 01 February 2024
Thank you , Thank you Was in total distress today with no appointment, just took myself to the practice and the receptionist could see this and went above and beyond for ME ! Thank you so much and all the other staff that helped me . You all were truly amazing.
Visited February 2024
Review titled Cross Hills Group Practice
Replied on 29 February 2024
Dear A Clarke Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by V.P - Posted on 19 September 2023
I have been very impressed with new system . Every time I have had to use the service I have been able to contact the practice easily and been contacted swiftly and triaged appropriately. Lovely friendly staff too. Thoroughly recommend them.
Visited September 2023
Review titled Cross Hills Group Practice
Replied on 13 October 2023
Dear V.P Thank you for your review. We are so pleased to see that you are happy with our services. Kind regards Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by Denise Watson - Posted on 30 August 2023
Struggling elsewhere to get support socks to fit. Made the appointment with a nurse here, early access to an appt, no delay in seeing nurse who was very aware of the problem and the process of size availability. Cant fault either the speed of being seen or the knowledge and friendliness of the nurse. Very impressed.
Visited August 2023
Review titled Cross Hills Group Practice
Replied on 13 October 2023
Dear Denise Watson We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Poor accessibility to services for chronic treatment
Rated 1 star out of 5
by Robert Nevin - Posted on 07 July 2023
Have tried and tried to get an appointment for an asthma review. Used the modality system for a time and date. Never honoured (no phone call at the time I was told). Tried again with time and date available online. Received a text to say a phone call would be made on a day I was working (clinically) and not available. I texted back with this information only to receive a text saying my case was closed? Appalling.
Visited July 2023
Review titled Cross Hills Group Practice
Replied on 28 July 2023
Dear Robert We pride ourselves on listening to our patient’s concerns and making positive change where we identify this needs to happen. I would be grateful if you could contact us so as we can investigate why you have had a negative experience with us. You can contact us via the feedback form on our website. Please find the link below. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Credit where credit is due!
Rated 5 stars out of 5
by Anonymous - Posted on 13 July 2023
Great, fast treatment. Quick response to appointment request, seen the same day, referred to a specialist and test within the week.
Visited July 2023
Review titled Cross Hills Group Practice
Replied on 28 July 2023
Dear Patient Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Terrible Service and patient care
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
I used the online service to contact the practice (after trying to avoid the practice and manage symptoms for over a month). Condition worsened significantly and after reporting chest pain and difficultly breathing (where I was advised on the system I may need urgent care), I received a follow up text saying the doctor will give me a routine appointment between 2-4 weeks. I was expected to sit at home struggling to breath and with bad chest pains for a month. I was then left with no other option but to visit an urgent care department at a hospital where I was reviewed as an urgent case (due to chest pain and breathing difficulties) and given two prescriptions for a condition which would have had a significant impact on a pre-existing medical condition - and seen within 30 minutes. I consider myself relatively healthy outside of this issue but I dread to think of anyone older with long term health issues who contacts the doctor with chest pain and breathing issues being told to wait it out for 4 weeks. I would consider a routine 2-4 week appointment for a cough and cold etc but chest paints and issues breathing - that to me is significant and requires much better service and patient care from a doctors. Avoid registering here if possible - trying to see a doctor has historically not been great, it’s now much much worse.
Visited July 2023
Review titled Cross Hills Group Practice
Replied on 30 August 2023
Dear Patient Thank you for taking the time to leave a review. I am sorry that you are not happy with the service you have received. I would be happy to discuss your concerns with you. You can contact me using the following link https://www.modalitypartnership.nhs.uk/contact Kind regards Patient Experience Officer