Cross Street Health Centre
Cross Street, Dudley, West Midlands, DY1 1RNContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Cross street Dudley
Rated 2 stars out of 5
by Anonymous - Posted on 21 October 2024
Un able to get an appointment Even when calling early on a morning Receptionist before 12 amwho I spoken very unhelpful kept mentioning to call 111 Even when I ask her to leave a message with doctor
Visited October 2024
Review titled Cross Street Health Centre
Replied on 28 October 2024
Thank you for your feedback, We apologise that we couldn’t schedule an appointment for you. When our appointment book is full, we recommend calling 111 for medical advice. I will forward your feedback to the receptionists. If you’d like to discuss this further, please visit the surgery. Practice Manager
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Review titled Prescription
Rated 1 star out of 5
by Anonymous - Posted on 29 July 2024
Very un happy with one of the receptionist Today very rude unpleasant I’m am on brown inhalers which no longer is working and I have been prescribed the pink one now which was meant of been ready for Saturday which I was meant to be taken Immediately when calling into surgery today to collect notified by chemist that it hadn’t been sent through from surgery I then went to surgery receptionist to asked them about my urgent prescription to be spoken to rudely tried to explain that the pink inhaler was an inhaler I needed straight away wasn’t interested still rude saying it wouldn’t be ready till tomorrow When it should of been ready Saturday just gone no the the first time she has been rude with her attitude with other Prescriptions which reguarding my children Very unhappy patient
Visited July 2024
Review titled Cross Street Health Centre
Replied on 29 July 2024
Thank you for taking the time to share your feedback regarding your recent visit to our practice. We deeply regret to hear about your unsatisfactory experience with our reception staff and the delay in having your inhaler ready. Regarding the behavior of our receptionists, we take such matters very seriously. Professionalism and courtesy are core values at our practice, and any deviation from this is unacceptable. We will be addressing your concerns with our staff to ensure this does not happen again. Your feedback will be used as a learning opportunity to improve our service. As for the issue with your inhaler, we understand how critical it is to have your medication readily available. We are currently reviewing our prescription processing procedures to identify any gaps and ensure that such delays are minimized in the future. Practice Manager
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Review titled Incompetent staff yet again
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
Yet again I am down to my last prescription tablet as they have been mysteriously ’removed’ from my repeat prescription. This is not the first time my poor pharmacist has had it in the neck for my GP Surgery incompetency. The pharmacist has told me previously that Limestone Surgery/Cross St have a terrible reputation amongst Dudley pharmacists for missing items from prescriptions and blaming the pharmacists! And when their patients dare to ring to chase, the receptionists are rude and unhelpful. Would not recommend this practice.
Visited December 2023
Review titled Cross Street Health Centre
Replied on 03 January 2024
Dear patient, Thank you for your feedback. I apologise for your poor experience and understand your frustration when your tablets are short. We work very close with the pharmacy's in Dudley to do our uttermost to help patients with their prescriptions and any queries. If you would like to call the surgery and talk to us regarding you prescriptions, please call 01384 459044 and I will be happy to speak to you. Kind regards. Jayne Sibley Practice Manager
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Review titled Awful reception staff
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
How many patients are going to have to leave this doctors before their reception staff are called to account? Such a bad reputation with is no surprise when you have experience of them. They are consistently rude, ill mannered and never smile. Inhumane and no empathy. The sign displayed says that they will not tolerate bad behaviour from patients…. Surely this works both ways?? Basic Training required on how to talk to other humans with respect. Disgraceful.
Visited December 2023
Review titled Cross Street Health Centre
Replied on 03 January 2024
Dear patient, Thank you for your feedback. I apologise for your poor experience with our reception staff and understand your frustration. I will forward your response to the staff to improve service to our patients. Our reception staff are very experienced, and again I apologise for any upset this has caused. If you would like to call the surgery to talk about your experience, please call 01384 459044. Kind regards Jayne Sibley Practice Manager
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Review titled Receptionist
Rated 5 stars out of 5
by Linda Taylor - Posted on 25 July 2023
I recently came out of hospital after an operation when ringing the surgery for assistance with pain relief and getting a sick note receptionist was very helpful and very friendly I was treated with kindness and nothing was too much trouble which when you are not feeling your best is exactly the service you want thank you very much for your care and attention I would love to be able to name the receptionist but unfortunately I didn't get her name.
Visited July 2023
Review titled Cross Street Health Centre
Replied on 08 December 2023
Thank you very much for you feedback. Our receptionist work very hard to provide good patient care. I will pass your feedback to the staff and we hope you are feeling better after your operation. Jayne Sibley Practice Manager
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Review titled Excellent care
Rated 5 stars out of 5
by Mrs B Thrift - Posted on 21 April 2023
I rang the surgery for a telephone consultation at 8.08am, Dr called back at 8.33am, invited me to attend at 9.10am and I was in out, diagnosed, treated and an onward referral put through by 9.20 The whole process was a pleasant experience, the Dr was absolutely fantastic, and I'm very grateful to have been treated so quickly. I'm also very fortunate to recieve wonderful care from them for my daughter, each time I've ever reached out for help we have been helped quickly and efficiently. The receptionists are always polite and as accommodating as possible to.
Visited April 2023
Review titled Cross Street Health Centre
Replied on 13 May 2023
Dear Mrs Thrift thank you so much for your very positive comments - as a practice we do try our very best to help. We are under an extreme amount of pressure and it is so nice to have positive feedback and this has been passed on to the staff. Kind regards Kerry - Practice Manager Limestone Surgery