Crosslands Surgery
1 Crosslands Avenue, Southall, Middlesex, UB2 5QYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled No service at all
Rated 1 star out of 5
by Ahmed Hassan - Posted on 26 June 2024
They are very unprofessional and no appointment Available at any day even u called early morning 8:00 am And when u called there’s 30/40 patience before they answer the phone. When they answer they tell u Call 111 there’s no appointment left I been this Gp more then 23 years And never experienced like this
Visited June 2024
Review titled Crosslands Surgery
Replied on 02 July 2024
We are sorry to hear you are unhappy with the service provided to you. Please call the surgery to speak with the Practice Manager so we can address your concerns with you. It is important to us that we work with the feedback provided to improve our services. Many thanks
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Review titled Unbelievable
Rated 1 star out of 5
by Daniela - Posted on 30 January 2023
I have been a patient at this practice for over 20 years and have constantly been battling with the reception staff. The lack of care and compassion towards patients is second to none. Every request, whether it be an appointment or a sample, seems to be the biggest inconvenience ever known to man. The only reason I have continued to take my family to this practice is because of the doctors but this surgery should really be reconsidering their front of house staff’s capabilities, customer service and care. Patients already feel vulnerable and anxious, there is no need to be belittled and dismissed when trying to seek help.
Visited January 2023
Crosslands Surgery has not yet replied.