Crouch Oak Family Practice
45 Station Road, Addlestone, Surrey, KT15 2BHContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Florin Solomonean - Posted on 23 May 2024
I'm very impressed with the care offered by the practice, in specialy for the farmasist (L) which has been repeatedly calling to make sure that I'm understand the medication and has clarified all my questions. I can tell she is not there to do her job only but she shows interest in the patients. Top job. Thank you very much!
Visited May 2024
Review titled Crouch Oak Family Practice
Replied on 30 May 2024
Dear Florin Thank you so much for your kind word. We're delighted to hear that you've had such a positive experience with our Practice and especially with our pharmacist. We strive to provide the best care possible and it's wonderful to know that our pharmacist's dedication and attentiveness have made a difference for you. We'll make sure to pass along your compliments. Best wishes. Susan Goundry - Practice Manager
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Review titled Great service!
Rated 4 stars out of 5
by Anonymous - Posted on 02 April 2024
Great support from first contact with the reception team to the actual doctor's appointment - the GP was supportive, understanding and listened to my concerns! Thank you!
Visited April 2024
Review titled Crouch Oak Family Practice
Replied on 02 April 2024
Dear Patient Thank you for your kind words and taking the time to write a review. It's encouraging for the whole Team to receive positive feedback. I will pass on your comments. Best wishes, Susan Goundry - Practice Manager
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Review titled Great Service
Rated 5 stars out of 5
by Mark - Posted on 18 April 2024
Visit on 17th April. No issues with asking to see a GP and seen same day. Polite reception staff and GP dealt with issue abs gave advice.
Visited April 2024
Review titled Crouch Oak Family Practice
Replied on 07 May 2024
Dear Mark Thank you for taking the time to write a review. It is good to hear about your positive experience during your visit, and we are thrilled that you found our reception staff polite and that you were able to see a GP promptly. Providing efficient service and quality care is our top priority, and we are glad that we could address your concerns and offer helpful advice. Best wishes, Susan Goundry - Practice Manager
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Review titled Friendly Practice
Rated 5 stars out of 5
by colin skilton - Posted on 29 March 2024
Staff are always polite and helpful,although under pressure. Doctor rang at 8am to speak and arranged for appointment the same day and did not rush me with her time which was much appreciated.
Visited March 2024
Review titled Crouch Oak Family Practice
Replied on 02 April 2024
Dear Mr Skilton Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you found our staff to be polite and helpful, despite any pressure they may have been under. Providing compassionate care is at the heart of what we do, and we're glad that you felt supported during your interaction with our doctor. It's important to us that our patients feel heard and cared for, and we're delighted that you felt the doctor took the time to address your concerns without rushing. I will share your comments with the Team. Best wishes, Susan Goundry - Practice Manager
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Review titled First Class Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
Had a stress free experience in obtaining a GP appointment. I called the surgery at 8am. Doctor returned my call within a couple of hours offering me an afternoon appointment. The Doctor was so kind and helpful even thought Doctors and staff are under such pressure at the moment.
Visited March 2024
Review titled Crouch Oak Family Practice
Replied on 27 March 2024
Dear Patient Thank you so much for taking the time to share your positive experience with us. We are so pleased to hear that you had such a pleasant visit to our practice. Providing excellent care and service to our patients is our top priority, and it's incredibly rewarding to know that we were able to meet your expectations. I have passed on your comments to the Team. Best wishes, Susan Goundry - Practice Manager
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Review titled No Issues
Rated 4 stars out of 5
by E Mullins - Posted on 07 February 2024
Was online at 8am filled out the form. Was contacted via text for some further details and had a call at 11am! Really simple and easy process.
Visited February 2024
Review titled Crouch Oak Family Practice
Replied on 05 March 2024
Dear E Mullins Thank you for sharing your experience. We're thrilled to hear that you found our appointment process simple and efficient. Providing convenient service to our patients is important to us, and we're glad we could meet your expectations. Best wishes, Susan Goundry - Practic eManager
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Review titled Great Practise
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2024
Gave great assistance in obtaining appointment at spec savers to examine for foreign body in right eye.Turned out to wooden splinter which was extracted there and then with appointment following day to be given detailed examination .Result eye not scratched 👍
Visited February 2024
Review titled Crouch Oak Family Practice
Replied on 05 March 2024
Dear Patient Thank you for sharing your experience. We're glad we could assist you in obtaining a prompt appointment and that the issue with your eye was resolved quickly and efficiently. Your positive feedback means a lot to us and I will share it with the Team. Best wishes, Susan Goundry - Practice Manager
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Review titled Thank you
Rated 5 stars out of 5
by Steve Hammett - Posted on 18 June 2024
Great practice and amazing diligence and kindness by all, in particular, many thanks indeed to the ANP who went above and beyond any reasonable expectations in dealing with a complex clinical issue today with inordinate professionalism and kindness, sincerely appreciated.
Visited February 2024
Review titled Crouch Oak Family Practice
Replied on 19 June 2024
Dear Mr Hammett Thank you for your wonderful review. It is heartening to hear about your positive experience with our practice. Your kind words about the diligence and kindness of our team, especially the ANP, mean a lot to us. It is gratifying to know that their professionalism and dedication made such a positive impact on your visit. We appreciate your feedback, which will be shared with the Team, and are grateful for your recognition of our efforts. Best wishes, Susan Goundry - Practice Manager
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Review titled Changed for the better
Rated 4 stars out of 5
by Mollie - Posted on 07 February 2024
Had a very stress free easy experience contacting the surgery to get a GP appointment. Filled in form at 8am on the dot and got a call from a doctor within 2 hours. Very easy and was helped very efficiently via phone consultation. Grateful for the hard work that is done behind closed doors at the surgery I know it’s not an easy work place.
Visited February 2024
Review titled Crouch Oak Family Practice
Replied on 05 March 2024
Dear Mollie Thank you for taking the time to share your positive experience. We're delighted to hear that you found the process stress-free and efficient. Providing excellent service to our patients is always our goal, and we appreciate your kind words. Best wishes, Susan Goundry - Practice Manager
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Review titled An excellent practice.
Rated 5 stars out of 5
by Anonymous - Posted on 12 January 2024
My appointment at the practice via the online system was made the same day following a telephone call from the doctor. I was very nicely welcomed at the reception desk and was also able to book Shingles vaccinations there and then as well. The doctor was very welcoming and we thoroughly discussed my concerns. His examinations were fully explained and carried out very well. He talked me through the treatments and I left the practice in a positive and reassured frame of mind. This was an excellent appointment all round.
Visited January 2024
Review titled Crouch Oak Family Practice
Replied on 05 March 2024
Dear Patient Thank you so much for your kind words. We're delighted to hear that your experience with us was excellent from start to finish. Providing quality care and ensuring our patients feel welcomed and reassured is always our top priority. Your welcome comments have been passed on to the Team. Best wishes Susan Goundry - Practice Manager