Crown Street Surgery
2 Lombard Court, Crown Street, Acton, London, Greater London, W3 8SAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
Yesterday 7th May 2024, I had a telephone consultation (at my request). All of the staff from receptionist right through to the doctor treated my concerns with respect and I felt listened to. All of my concerns and questions were answered clearly.
Visited May 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou for taking the time to complete this review. This has been passed on and gratefully received by the team
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Review titled Fantastic Practice
Rated 5 stars out of 5
by Sally Carlton - Posted on 30 May 2024
Great surgery, with a fantastic appointment system. I had a specific issue where there was a miscommunication between a hospital department, myself and the surgery. I phoned for an on the day telephone appointment and the admin guy I spoke to was very helpful and kind. He arranged for the doctor to call me, even providing a specific time frame. The doctor then called within the time frame given, and when I spoke to him, he was quick to offer a resolution and helped to calm me down as I was very upset by the whole situation. He also offered me other options for further treatment. In the main, the doctors are approachable, empathetic, understanding and really helpful. Reception team are helpful and patient, and will do what they can within their remit to help. The nursing team are highly skilled, offering a variety of services. I've been with the practice 27 years so have seen a large number of changes, but it's currently running as good as ever. I recommend this practice to anyone looking for a new surgery and feel safe in the knowledge that I and my whole family are registered here.
Visited May 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou so much for taking the time for this all round review. It is lovely for someone to take the time to do this, as this is important to have positive as well as constructive feedback for the team who works hard to support our patients.
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Review titled I am very thankful to the doctor who saw me today
Rated 5 stars out of 5
by Yan Thompson - Posted on 18 April 2024
I needed an emergency appointment today around 5pm. The receptionist I spoke with (I wish I took his name) was ever so helpful and pleasant to talk to. He explained the process and assured me that a doctor would call. And a doctor called within 20 minutes and he offered to see me straightaway. I am so impressed by how the doctor listened to me and how he explained the possible causes of my problems. He arranged further tests and referrals. He asked some very interesting questions and he went way beyond just prescribing some medicine. I left the surgery feeling in good hands.
Visited April 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Crown street would like to thankyou for taking the time to add this review. It will be forwarded to the team members involved.
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Review titled Very good consultation
Rated 4 stars out of 5
by Mark Baxter - Posted on 18 April 2024
Consultation was extremely reassuring and informative as to my medical condition. It’s nice to come out of a GP appointment feeling listened to.
Visited April 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou so much for your review. We are delighted that we met your expectations and hope to carry on doing this going forward. Many thanks again for taking the time to leave this positive feedback
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Review titled Poor service
Rated 1 star out of 5
by Julie - Posted on 27 March 2024
Contacting the surgery go an appointment is so stressful and has been for a very long time. Calling on the dot at 8am to see a GP is like a lottery, I was caller 36 today . I dread calling and often just don’t bother when I am ill. I need to see a GP to check if my treatment has worked but I can’t get to see the same GP or even get an appointment. GPs are really hit and miss in respect to their ‘bedside manner’. I’ve been made to feel really stupid and like a malingerers or really respected and ‘heard’. I have a neurodivergent condition which is not going to go away and the whole process causes great anxiety. I dread the day I am really unwell.
Visited March 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
I would like to thankyou for your feedback - we have collated patient feedback over previous months and have now changed our appointment system to help patients access to the practice and booking appointments. We hope these changes will make your experience with us smoother going forward. Please do not hesitate to contact a manager at the practice if you have any further feedback- so we can help resolve your issues
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Review titled Great Experience
Rated 5 stars out of 5
by Queenie Egun _lken - Posted on 22 February 2024
Health review experience at Crown Street surgery. The nurse and reception staff were all very emphatic, kind and respectful.l was moved by their selfless care. I am very grateful.
Visited February 2024
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou so much for taking the time to write this review. I have passed on your kind words to the staff.
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Review titled No appointments available.
Rated 2 stars out of 5
by Anonymous - Posted on 15 September 2023
I tried to book a non urgent appointment within the next few weeks. There was not even one available. Not a single one. I didn’t actually know what to say to person on reception as if service is not provided it is not fit for purpose.
Visited September 2023
Review titled Crown Street Surgery
Replied on 14 October 2024
I would like to thankyou for your feedback - we have collated patient feedback over previous months and have now changed our appointment system to help patients access to the practice and booking appointments. We hope these changes will make your experience with us smoother going forward. Please do not hesitate to contact a manager at the practice if you have any further feedback- so we can help resolve your issues
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Review titled Such warm friendly staff
Rated 5 stars out of 5
by Alison L - Posted on 29 May 2023
I have to bring an elderly relative here at least a couple of times a month, the staff always greet her by name, it's really a pleasure to visit
Visited May 2023
Review titled Crown Street Surgery
Replied on 14 October 2024
Thankyou for taking the time to document your experience and your positive feedback. It has been passed on to the team. Many thanks again
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Review titled Poor coordination and communication
Rated 2 stars out of 5
by Anonymous - Posted on 17 February 2023
My aged aunt registered with this practice a year ago but has had very poor service. Her carers call constantly to arrange referrals, but the referrals never happen. The receptionists have been told over and over that my aunt is housebound and immobile but when asked to arrange blood tests or physical therapy constantly ask my aunt to attend a clinic or other outside address. Actually getting through to a GP appears to be impossible. Urgently looking for a new GP, which is why I'm on this site...
Visited February 2023
Review titled Crown Street Surgery
Replied on 14 October 2024
I am sorry to hear your experience at the practice but would like to thankyou for taking the time to leave your feedback. We have looked at patient feedback and practice procedures, and have now changed our appointment system to help patients access to the practice and booking appointments- These changes have also helped to free up the phonelines so it is easier to help patients over the phone. It is difficult to help patients with specific needs if we are unaware and would encourage patients, or their families to never hesitate to contact a manager at the practice so we can help resolve your issues Many thanks again for your time
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Review titled Unprofessional experience
Rated 1 star out of 5
by Anonymous - Posted on 07 November 2022
I had few bad experiences with this GP, today I was waiting for 40 min, after I check in on the reception, and cause they never called me in I went and ask. Found it that the woman who supposed to checked me in left cause her shift was over, around 6pm , and that the doctor won’t be able to see me, cause “I was late” When I was there sitting and waiting for 30 min earlier than my consultation.. and best think they could do for me is a call me and see when they can book me next. Also gp was completely empty.. Horrible and not care experience I would not recommend this place
Visited November 2022
Review titled Crown Street Surgery
Replied on 14 October 2024
I am sorry to hear of your experience and also the delay in responding. I would like to thankyou for taking the time to leave your review and since then we have looked at our procedures and protocols and have discussed and made changes in these with our team. We hope that following experiences with the practice have been at the higher level of patient satisfaction. Please do not hesitate to contact one of the managers at the practice if you have further feedback so we can look into your issues specifically. Many thanks again