Cuckfield Medical Centre
Glebe Road, Cuckfield, Haywards Heath, West Sussex, RH17 5BQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Poor reception desk skills
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2025
I attended a blood test early for 09:30am appointment, Mon 27th Jan. Approached the desk, receptionist ignored me briefly. Didn't look up at me, continued to type and asked if I could help. I asked to check in, told abruptly to use the machine. I used the machine, it didn't work. She then reluctantly signed me in. Last year, at The Vale I also met the same receptionist on the desk. Ignored me for over 5mins whilst she typed. My baby daughter was quietly in her car seat carried below the desk, but getting restless. I was quietly talking to her. Then the receptionist then interacted with me and asked if it was a dog. I suggest your staff attend customer engagement training and learn some manors.
Visited January 2025
Cuckfield Medical Centre has not yet replied.
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Review titled unkind member of staff
Rated 1 star out of 5
by Anonymous - Posted on 07 October 2024
I recently had an appointment where the sonographer, unfortunately, was quite unkind and impatient during my scan. Although I don’t recall her name, she was of South Asian ethnicity. Every time I asked a question, she seemed agitated, which made me feel uneasy and not reassured about the process. As a patient, I believe it’s important to feel supported and informed, especially during medical procedures. And as a registered nurse who has worked for the nhs, I understand the importance of patient care and communication. It was really disappointing to experience this lack of empathy, especially during such an important procedure. Overall, this experience left me feeling quite anxious.
Visited October 2024
Review titled Cuckfield Medical Centre
Replied on 14 October 2024
Thank you for your review. Although this service is delivered out of the premises of Cuckfield Medical Practice, it is not actually a service provided by the practice. Feedback would need to be sent to the community ultrasound team which is managed by Sussex Medical Chambers.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 29 May 2024
I used the e consult and got a face to face appointment next day. I felt I was listened to and given appropriate advice.
Visited May 2024
Cuckfield Medical Centre has not yet replied.