Cumberland House Surgery
Waters Green Medical Centre, Sunderland Street, Macclesfield, Cheshire, SK11 6JLContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Try to contact GP for getting appointments
Rated 1 star out of 5
by Sara - Posted on 07 June 2024
I called to get appointments for an important mole map check . The person I spoke didn’t help Too much since it’s was my first time try to booking appointments and didn’t explain well . She sent me the link that she said I have to click and complete , before I get the appointment. When I went to open , the link didn’t work. I called back again and I said that and she told me with rude and disappointing tone to me ^i told you ^. Honestly this is not a nice customer service should receive since I try to book appointment for my first time . Really disappointed to the clinic , better to go private, pay and be treat well then try to get appointments, you don’t know when and have someone other line of the phone rude to you. Also the phone line said, please don’t be rude to our staff, but your staff is actually rude with the patient. I think you shoud review your customer care
Visited June 2024
Cumberland House Surgery has not yet replied.
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Review titled Exemplary care .
Rated 5 stars out of 5
by Anonymous - Posted on 30 December 2023
Saw a newish partner in the practice who I had seen before.He was everything a doctor should be;caring,knowledgeable and very thorough.He also reassured my wife on the same visit about a hip problem she had been having.Nice to see the NHS at its best!
Visited December 2023
Cumberland House Surgery has not yet replied.
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Review titled superb service
Rated 5 stars out of 5
by Sheila Margaret Sinclair - Posted on 11 August 2023
Developed worrying symptoms, Receptionist extremely patient, sympathetic and efficient. Speedy appointment with GP who was superb, reassuring and instilled confidence, in fact the usual Cumberland House experience!
Visited August 2023
Cumberland House Surgery has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Maureen - Posted on 28 February 2023
The member of staff who took my call was very helpful and considerate. As a result of their actions l received a consultation appointment after being referred to the on call doctor at Southport hospital. They also sorted a physio appointment which was recommended for me too as l was anxious and in pain. Thank you
Visited February 2023
Cumberland House Surgery has not yet replied.
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Review titled Quick, efficient, effective
Rated 4 stars out of 5
by Anonymous - Posted on 27 February 2023
I had a recurring issue that needed antibiotics to solve. I sent an email over the weekend explaining my symptoms and on Monday morning received a response advising me to phone to see the GP in person. I phoned at 10.30, and was advised of my position in the queue, after 5 minutes delay the call was answered and after explaining I was asked if I could attend at the Surgery at 11.10 the same day. I was in front of the GP and examined at 11.30 and out with the prescription by 11.45. Thanks to Cumberland House staff - very impressive. I
Visited February 2023
Cumberland House Surgery has not yet replied.
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Review titled GP service at its best
Rated 5 stars out of 5
by MIKE BAKER - Posted on 25 January 2023
Your Review: Submitted an online Klinik form to the surgery at 10am Monday (23rd January), got a response by 11am, asking me to phone and make appointment for a face to face consultation the same day. Attended appointment at 1.40pm. Explained what had led me to submit the Klinik form and the GP did some quick tests and made his assessment of medications required, which I collected from our local pharmacy about 2.30 pm. GP also took the opportunity to review my statin medication and organise associated blood tests. You do hear a lot of stories about problems accessing GP services, but based on my experience last Monday, I cannot fault it - GP service at its very best.
Visited January 2023
Cumberland House Surgery has not yet replied.
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Review titled efficient, speedy service
Rated 5 stars out of 5
by Anonymous - Posted on 23 December 2022
As advised on the phone message, I did an on line referral and was a bit sceptical as to how long it would be before I had a response. How wrong I was when within 5 minutes I had a phone call offering me an appointment that afternoon! That was followed up by a GP call at lunch time asking if I could go the surgery now. This was not possible, but a discussion resolved that a prescription for antibiotics would be suffice. This was written up, sent to the my local pharmacy and within an hour I had the medication. How good is that! Efficient use of everybody’s time.
Visited December 2022
Cumberland House Surgery has not yet replied.
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Review titled Fantastic care givers
Rated 5 stars out of 5
by Helen Watchorn - Posted on 14 December 2022
Cumberland House Surgery have just been fantastic whilst supporting my father through severe pain the past couple of weeks. The GP’s and staff have gone above and beyond whilst trying to get a diagnosis for my fathers health condition. The GP’s have seen him and called him numerous times and each has been in a timely manner with the utmost care and attention; referrals have been done quickly and efficiently by the secretaries and nothing has been too much trouble. I cannot thank them enough and all staff have been amazing.
Visited December 2022
Cumberland House Surgery has not yet replied.