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Cumberland House Surgery

58 Scarisbrick New Road, Southport, Merseyside, PR8 6PQ

Contact details and opening times

Patient ratings and reviews

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Help others by sharing your thoughts and experiences about Cumberland House Surgery.


Reviews

Displaying 1 to 8 of 8

  1. Review titled Excellent service

    Rated 5 stars out of 5

    by Chiara - Posted on 18 July 2024

    I recently needed some medical advice at very short notice. Having spoken to a member of staff on the phone who gave me instructions to email my request I was delighted to have such a supportive text from one of the Drs. This avoided an unecesaary blood test and enabled me to commence treatment in a timely manner- thank you

    Visited June 2024

    Report as unsuitable

    Review titled Cumberland House Surgery

    Replied on 06 August 2024

    Dear Chiara, Thank you for your feedback. Its good to hear that our reception staff have offered advice on alternative methods of contact and it was resolved in a timely manner for you. Many thanks, Vicki Deputy Practice Manager

    Report as unsuitable


  2. Review titled Great service

    Rated 5 stars out of 5

    by Alan Hadfield - Posted on 01 July 2024

    Very professional. Extremely friendly, prompt and nothing is too much trouble. Sorted all problems and very reassuring.

    Visited May 2024

    Report as unsuitable

    Review titled Cumberland House Surgery

    Replied on 06 August 2024

    Dear Alan, Thanks for your review. We really appreciate it. We aim to assist when possible. Thanks again, Vicki Deputy Practice Manager

    Report as unsuitable


  3. Review titled Cumberland House

    Rated 4 stars out of 5

    by P.D - Posted on 29 December 2023

    My husband and I both got a same day appointment with a doctor within 2 hours of contacting Cumberland House. We saw a very knowledgeable, helpful and friendly Doctor. The care was like being back at the old Cumberland House as it used to be before Covid. Thank you.

    Visited December 2023

    Report as unsuitable

    Review titled Cumberland House Surgery

    Replied on 29 January 2024

    Dear P.D, Many thanks for your feedback. We are extremely happy that you have been able to see a doctor when you needed to. We will pass on your comments to our staff. Many thanks, Vicki, Deputy Practice Manager

    Report as unsuitable


  4. Review titled Fantastic service

    Rated 5 stars out of 5

    by Vicky Morris - Posted on 03 October 2023

    Having experienced problems with a repeat prescription the reception and prescription team have now resolved my issue. I have received a call wothin 1 hour of spezking to the surgery from prescription department who provided a detailed explanation as to the issue. I received assistance in downloading and registering various apps and even had a follow up from reception team to advise that my prescription has been authorised and sent to pharmacy. Very impressed.

    Visited October 2023

    Report as unsuitable

    Review titled Cumberland House Surgery

    Replied on 21 November 2023

    Dear Vicky, Many thanks for your feedback. We are very happy that we have resolved any issues and provided information in helping you manage your own health. Our reception team are always willing to help. Kind regards, Vicki Deputy Practice Manager

    Report as unsuitable


  5. Review titled Great service

    Rated 5 stars out of 5

    by Malamar - Posted on 02 August 2023

    I had a tablet crisis, and the Cumberland House team and Pharmacy dept pulled out the stops for me, and arranged for an alternative pharmacy to supply my needs. Thank You All

    Visited August 2023

    Report as unsuitable

    Review titled Cumberland House Surgery

    Replied on 21 November 2023

    Dear Malamar, Many thanks for your feedback. We are always willing to help resolve any issues within our remit. We will feedback to our teams. Vicki Deputy Practice Manager

    Report as unsuitable


  6. Review titled Review

    Rated 5 stars out of 5

    by Anonymous - Posted on 12 July 2023

    Sister was very helpful, explained everything clearly, happy to answer questions, and completed the promised follow up actions promptly.

    Visited July 2023

    Report as unsuitable

    Review titled Cumberland House Surgery

    Replied on 21 November 2023

    Dear patient, Pleased you were happy with the service received. We are very proud of our nursing team and will pass on your feedback. Many thanks, Vicki Deputy Practice Manager

    Report as unsuitable


  7. Review titled Really good Doctor

    Rated 5 stars out of 5

    by Anonymous - Posted on 09 April 2024

    I travelled into the practice just after 08:30 for an emergency appointment. I was very disappointed with the receptionists approach and as a result, my experience of this was not favourable at all. I was concerned by the message about using a link being the fastest way to see a doctor and how people on front of me may have felt being given similar advice. I'm very happy to provide more info on this directly, but not here. I returned late morning for my appointment. The Doctor I saw was really good indeed and very efficient on his approach and evaluation and suggested next steps. Thank you very much Doctor!

    Visited April 2023

    Report as unsuitable

    Review titled Cumberland House Surgery

    Replied on 09 April 2024

    Hello Anonymous, Please make contact with the practice by emailing gp.n84005@nhs.net and we can make contact to discuss your experience. We can either email you back or place a call to you at a mutually convenient time. Kind regards, Vicki Brown, Deputy Practice Manager

    Report as unsuitable


  8. Review titled I would just like to say big thank you for your service

    by Yasmink - Posted on 07 April 2023

    I have two children - 5 and 2, I have always managed to get an appointment for them whenever I have called, even throughout the pandemic. I have even called at 12pm for an appointment for the same day. All the appointments have been face to face which is very reassuring when you have children. I would just like to say big thank you for your service and keep up the good practice. Majority of my friends complain about their practice, but I am always full of praise of the reception team to the nurses and doctors.

    Visited March 2023

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    Provided by Care opinion

    Review titled Cumberland House Surgery

    Replied on 18 April 2023

    Dear Yasmink, Thank you for your feedback. We are pleased to hear your experience for yourself and your family has been reassuring at Cumberland House Surgery. We will feedback to our staff your experiences. Many thanks, Cumberland House Management Team

    Report as unsuitable