Custom House Surgery
16 Freemasons Road, Canning Town, London, Greater London, E16 3NAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 09 November 2022
Yesterday I called again to be told I can’t see a Dr. This has been a norm with this surgery. There’s never an appointment.
Visited September 2022
Review titled Custom House Surgery
Replied on 04 January 2023
I would like to apologise for your experience. We aim to facilitate and provide both pre-bookable and same-day appointments for patients who contact the surgery. When a patient requests a same-day appointment, we aim to provide this to patients who contact the surgery from 8 am on the day. We always strive to meet the needs of patients and have allocated telephone and face-to-face appointments for those patients who need to be seen on the same day. The demand for same-day appointments can vary from day to day and can have an impact on this availability on occasion. On this occasion, we may be unable to offer appointments to you. Our reception team are all trained care navigators and will ensure that some brief details are taken from patients to ensure that patients are supported as much as possible to be seen by the appropriate clinician. We have a varied team of health professionals to deal with patient needs as well as access to refer patients to community services such as pharmacies, for increased same-day access. Thank you for taking the time to raise your concerns. I hope this letter reassures you that we have taken your comments seriously. If you do have any questions or wish to discuss the matter in more detail, please contact the practice manager on 020 7476 2255and we can arrange a convenient time and date to meet.
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Review titled Not great
Rated 2 stars out of 5
by Anonymous - Posted on 09 November 2022
Yesterday I called again to be told I can’t see a Dr. This has been a norm with this surgery. There’s never an appointment.
Visited September 2022
Review titled Custom House Surgery
Replied on 04 January 2023
Dear Patient, I am very sorry that you are not happy with the service you have received. We would like to invite you to discuss these issues in more detail with the Practice manager. It is our aim that all patients receive the highest level of care from our practice. Kind regards Custom House Surgery Practice Manager
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Review titled Very Friendly
Rated 5 stars out of 5
by Dani Brown - Posted on 19 August 2022
I've not even physically been to the practice yet, but I can already tell that when I do I will have a great experience. Everyone I've spoken to on the phone so far has been really friendly, patient and thorough. It's clear already that this practice is exactly what a GP surgery should be, as everyone seems to really care about what they do, and they genuinely want to help. Really impressed and just want to say a huge thanks!
Visited August 2022
Review titled Custom House Surgery
Replied on 04 January 2023
Dear Dani Brown Thank you for taking the time to appreciate the service provided by the team. We are looking forward to welcome you in person to the practice and continue provide you with a excellent service. Thank you. Custom House Surgery Practice Manager
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2022
My family and I have been using the surgery for the last 3 years. The staff at the reception is always polite, calm and helpful. They always find slots when there’s something urgent. The nurses are wonderful and caring. GPs are outstanding – very attentive, always doing their best job to help people. This surgery fairly deserves 5 stars. I’m very grateful to people working in Custom House Surgery. Your work is highly appreciated.
Visited July 2022
Review titled Custom House Surgery
Replied on 04 January 2023
Dear Patient, Thank you for taking the time to leave such positive feedback, it is always nice to hear, our staff certainly do try their very best to provide excellent service and care. Kind regards Custom House Surgery Practice Manager