Dalefield Surgery
Avondale Health Centre, Avondale Street, Bolton, Lancashire, BL1 4JPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great experiences.
Rated 5 stars out of 5
by Anonymous - Posted on 06 June 2024
I've been with this GP for 4 years and have nothing but praise for them. I get quick responses when they tell me they will contact me back (within 30 mins today), the receptionists always help me with appointments and medication queries and the Dr's, nurses and HCAs are understanding and approachable. It is very rare I have issues with anything at Dalefield. It is the best experience I've had with any GP surgery in Bolton. Today I went throught the econsult form online which concluded by telling me to ring the surgery, which I did. When I explained this the receptionist took my concerns immediately and advised me the triage Dr would review it and contact me back. The receptionist returned my phone call within 30 minutes with the Dr's instructions.
Visited June 2024
Dalefield Surgery has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 25 March 2024
Staff very unhelpful! No help what so ever in booking an appointment as can no longer book over phone/person must all be done online even though my 90 year old mum had been told to book an emergency appointment due to a bleed on the back of the eye yet I’m just told by staff to go online when I’m already at the practice and can book in person yet getting told I can’t book an appointment with them at the reception I have to go online! I’d like to know how you expect older people to book online when half of them don’t even have Wi-Fi? Seems like this practice is Just forgetting the older people making it easier for them to die now than book an appointment absolutely ridiculous!!
Visited March 2024
Dalefield Surgery has not yet replied.
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Review titled Not good
Rated 2 stars out of 5
by Anonymous - Posted on 13 October 2023
Line is constantly engaged, managed to speak to someone at 8:40 to be told there is no appointments for my 2 year old when they should be seeing children under the age of 8 on the same day. Wasnt even offered a GP federation appointment for today. It is the second time they tell me to go accident and emergency. Was there a week ago because again, none of the GP's can see my 2 year old.
Visited October 2023
Dalefield Surgery has not yet replied.
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Review titled Abrupt and Lacking in Empathy
Rated 1 star out of 5
by Anonymous - Posted on 01 June 2023
Several experiences of this now. Everytime we make a phonecall to Dalefield Surgery we really polite and everytime we are greeting with a very abrupt person on the phone, who is usually lacking in empathy and wants to end the phonecall as soon as possible. We've had occasions where we were not given the opportunity to fully explain our issue. These issues have been reported to the practice manager several times but still remain.
Visited June 2023
Dalefield Surgery has not yet replied.
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Review titled Eating for hours
Rated 1 star out of 5
by Anonymous - Posted on 28 July 2022
My mum has dementia they made her wait for over a hour for her appointment she's been going to this doctors about 50 years its disgusting that she has to wait this long
Visited July 2022
Dalefield Surgery has not yet replied.