Dalton Terrace Surgery
Glentworth, Dalton Terrace, York, North Yorkshire, YO24 4DBContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled gone downhill
Rated 3 stars out of 5
by Anonymous - Posted on 30 May 2024
This was a fantastic surgery, indeed the GPs and medical staff are very good. The problem is in admin/burocracy: With reference to two specific experiences which involved getting a prescription changed and another trying to get an appointment: Since they implemented a new IT system that has caused a number of problems and the general unhelpfulness of reception staff, the minority are fine, but seems to be someone different every time I call or visit, so it is a lottery: Many have no problem-solving ability and just input info into said IT system and often 'computer says no'. Getting appointments is hard, often referring you to 'call back tomorrow when we release more' which often there are not, but most dangerously requests for changes in medication don't get signed off meaning not getting medication. There is communication problem between receptionists, other clerical staff and medical staff exacerbated by the over reliance on IT. Clerical staff will not communicate directly with medical staff, only via IT. Front desk not always interested in patient well-being in the first place. Dysfunctional.
Visited May 2024
Review titled Dalton Terrace Surgery
Replied on 09 July 2024
I'm sorry that your experience hasn't been as good as you would have wished. I would be happy to you about it so please forward your contact details to daltonsurgery.reception@nhs.net marking the e-mail for the attention of the Practice Manager, and I will contact you.
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Review titled What a GP Practice should bet!
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
Excellent local practice with clear 'old fashioned values' and a very person centred approach from all employed there, I continue to see the same GP unless a emergency appointment, my initial consultation was with a friendly, respectful GP who genuinely listened to my concerns, a refreshing change for me and a welcome one, keep up the good work, your shared values are evident and you are exactly what a GP practice should be.
Visited February 2024
Review titled Dalton Terrace Surgery
Replied on 05 March 2024
Thank you for your kind words. All the staff here have been made aware of your comments.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 February 2024
Having relocated to York last year I was nervous about finding a good doctor. I feel incredibly lucky that our nearest practice is Dalton Terrace. I need regular blood tests & the nurse here is just lovely. Always welcoming and smiley. My husband & I have never struggled getting an appointment & our prescriptions are processed very efficiently. I’ve seen two doctors now & both have spent time discussing my issues.
Visited January 2024
Review titled Dalton Terrace Surgery
Replied on 28 February 2024
Thank you for taking the time to give us some feedback. I'm glad to hear that you are happy with the service we are providing to you.
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Review titled Receptionists still won’t put me through to Practice Manager
Rated 1 star out of 5
by Anonymous - Posted on 21 April 2023
Im response to my reviews the practice manager has asked me to call twice but the receptionists will not put me through. I have complained to NHS England about their behaviour but they say it is the responsibility of the practice manager - hence why you can never get through to the practice manager. The receptionists police any type of communication & will only let you speak with a doctor or the practice manager if they approve of it - this is dangerous as they appear out of control & couldn’t care less. The receptionists let the practice down.
Visited April 2023
Review titled Dalton Terrace Surgery
Replied on 11 May 2023
I'm sorry that you were unable to get through to speak to me. The Reception Team receive numerous calls each day asking to speak to me, the majority of which are 'sales calls' which I ask them to 'filter out' as I simply don't have enough time to speak with them all. I suspect that your call was caught in that filtering process for which I apologise. As an alternative can I suggest that you send an e-mail containing your telephone number, marked for my attention to daltonsurgery.reception@nhs.net and I will call you at a time convenient to you to discuss the problems that you have encountered? I look forward to hearing from you.
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Review titled Great doctors
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
I recently joined the practice along with my two children having just moved to the area and I am very pleased to have done so. I have needed two appointments for my child who has been unwell over several weeks and did not have trouble seeing a doctor& getting an appointment. On both occasions, in the appointment I felt listened to and appreciated how thorough the questions were by each doctor and that they clearly explained their assessment and the reasons for their recommendations. I also found them to be empathetic and gave me choices as the parent and the option to return if symptoms did not improve which is always reassuring particularly with a baby. Great doctors!
Visited April 2023
Review titled Dalton Terrace Surgery
Replied on 20 April 2023
Thank you for your feedback, it is much appreciated and has been passed on to the GP's and staff members who were involved.
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Review titled Very Satisfied Patients
Rated 5 stars out of 5
by ADM & JMM - Posted on 09 February 2023
We should like to express our gratitude for the help and support we were given, and are still receiving, during 2022 by the Doctors Nurses and Clerical Staff during what was for us a very challenging year We were always able to book an appointment to see a practitioner personally or book a telephone appointment with an appropriate member of staff. The above very much reflects the surgery’s approach to their work and their patients. Very many thanks
Visited February 2023
Review titled Dalton Terrace Surgery
Replied on 14 February 2023
Thank you for taking the time to write a review. I hope that the coming year proves less challenging for you.
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Review titled Not allowed to speak with practice manager
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
I can’t get past reception to speak to the practice manager even though the practice manager asked me to ring (see my previous review below). Receptionists are awful - really hostile & controlling.
Visited February 2023
Review titled Dalton Terrace Surgery
Replied on 20 April 2023
I'm sorry to hear that you feel that the Receptionists are hostile and controlling. I would really appreciate it if you could ring into the surgery to speak to me (Practice Manager) so we can discuss this.
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Review titled Caring
Rated 5 stars out of 5
by Carlos O Agosto - Posted on 09 February 2023
I registered as a temporary resident from Florida. I needed their services and it was superb!!! The front desk and the pharmacist were very caring and ensured I was cared for. I highly recommend this surgery.
Visited January 2023
Review titled Dalton Terrace Surgery
Replied on 14 February 2023
Thank you for your feedback. I'm glad that we were able to help.