Dapdune House Surgery
Dapdune House, Wharf Road, Guildford, Surrey, GU1 4RPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Let’s hope you’re not unwell
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
Went through automated appointment line, over 2 weeks for a phone appointment, then went through reception which was about 2 days earlier. Explained that it’s a serious issue, but not an emergency to be going to the hospital, but still no change in date. Absolutely ridiculous, no wonder people misuse A&E when you have to wait over 2 weeks for an appointment, start booking in advance for just in case you fall sick.
Visited September 2023
Review titled Dapdune House Surgery
Replied on 04 October 2023
Thank you for your feedback. I apologise you felt that the service did not meet you expectations. If you would like to contact the surgery directly on 01483 400200 I would be happy to discuss your concerns with you. Dapdune House Surgery Operations Manager
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2024
Obstructive receptionist. She seemed disinterested in the wellbeing of others and antagonistic in her behaviour. I was regrettably five minutes late for my appointment for reasons beyond my control and couldn’t be seen. The receptionist refused to help me re book my cervical screening appointment. Not sure where this leaves me…? I rarely go to the GP and just trying to arrange a simple screening visit as part of the national screening program has been such a challenge! Upsetting when I had taken time off work for this appointment
Visited June 2023
Review titled Dapdune House Surgery
Replied on 10 June 2024
Dear Patient, I am sorry to hear you were disappointed with the level of service the surgery provided. Our appointments have a specified duration to ensure that the procedure is carried out safely and recorded appropriately. Currently we are experiencing high levels of requests for smear tests. Our receptionist may not have been able to book an appointment due to appointment availability. However they should have offered to add you to a waiting list for the next available appointment. I would be more than happy to discuss this matter with you. Please contact the surgery and ask to speak to the operations manager. Regards Operations Manager Dapdune House Surgery
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Review titled Fantastic, well organised surgery!
Rated 5 stars out of 5
by Melissa Jane Rainbird - Posted on 08 March 2023
Could not fault the excellent service I received from dapdune staff and or Gp! Telephone appointment made,kept, great advice, able to upload photographic evidence of condition to get a prescription very easily. Other repeat prescriptions ordered at the same time and sent through to pharmacy close by. All medicines were available for collection 3 days later, extremely pleased with the service I received, totally recommend!
Visited March 2023
Review titled Dapdune House Surgery
Replied on 09 March 2023
Dear Melissa, thank you so much for taking the time to leave feedback. It is fantastic to hear that from your initial call to the surgery to you getting the medication you needed it went very efficiently. Your feedback will be shared with the Dapdune team. Dapdune House Surgery
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Review titled Outstanding practice
Rated 5 stars out of 5
by Anonymous - Posted on 01 December 2022
I have been a patient at this practice for over 40 years and have always had very good care. This last year I have had a number of contacts with the surgery and every one, from the understanding and caring reception staff to the professional expertise of the clinical staff I feel very fortunate. Very timely and thorough investigations, follow ups, explanations and referrals have minimised anxiety. To know this surgery has your back health wise is such a comfort and I am very grateful
Visited December 2022
Review titled Dapdune House Surgery
Replied on 03 January 2023
Thank you for your fantastic feedback. Over the past 40 years you must of seen a lot of change at the surgery. It is very pleasing to know you feel that the service we offer our patients is good. Your feedback will be shared with the Dapdune team.
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Review titled The best practice by far
Rated 5 stars out of 5
by Roger Keen - Posted on 28 November 2022
I always get great support from the reception staff doctors and nurses,this surgery is by far the best around especially when you hear about long waiting for appointments at other practices
Visited November 2022
Review titled Dapdune House Surgery
Replied on 03 January 2023
Dear Mr Keen Many thanks for taking the time to leave feedback on how you feel about the surgery. It is really great to hear you are satisfied with the Dapdune team and the wait time for appointments, especially with the current demand to see a doctor. I will share your feedback with the wider team. Dapdune House Surgery
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Review titled Very good practice
Rated 5 stars out of 5
by Angie - Posted on 17 November 2022
Only been with them 5/6 mths.. receptionist are friendly compassionate kind emphatic &helpfull.. drs are friendly welcoming listern. I have always got an appointment when rang weather a phone call or face to face.. I have rang up in distress a couple times and a dr has rang me back.. I can’t fault them at all always been patient, empathetic kind ( receptionist dr) if I have been anxious.. my experience with the surgery has been very good even though this is a difficult time for every one I have always felt listerned too understood and felt my needs have been met.. I only moved into the area a while ago and found this surgery to be better than the one I had been with for years before.. would 100% recommend to others.. bonus as well is there is a pharmacy right next door too so no need to go else where..
Visited November 2022
Review titled Dapdune House Surgery
Replied on 23 November 2022
Thank you for taking the time to share your feedback it is really appreciated. Your comments really do reflect our team ethos. It is fantastic you feel comfortable and happy with the surgery. I will share your feedback with the team.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anne Roberts - Posted on 06 November 2022
Excellent arrangements for flu vaccinations. Courteous staff as always and, although we were a little early for our appointment, we were seen immediately.
Visited October 2022
Review titled Dapdune House Surgery
Replied on 14 November 2022
Thank you for taking the time to share your experience with us. Your positive feedback will be shared with the team. A lot of planning goes into the flu clinics, so I am really pleased it ran smoothly for you.
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Review titled Weekend vaccination super efficient
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2022
No messing around, just confirmed who I was, walked down the corridor, rolled up my sleeve, had the jab, and walked out. Everyone was friendly and relaxed.
Visited October 2022
Review titled Dapdune House Surgery
Replied on 23 November 2022
Thank you for taking the time to share your feedback it is really appreciated. It is great to hear everything ran smoothly when you came for your vaccination. I will share the feedback with the team that worked that day.
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Review titled Exceeds expectations
Rated 5 stars out of 5
by local patient for 30+ years - Posted on 10 August 2022
Staff at all levels from partners through associates nurses, admins and even cleaners without exception are excellent, treating people as individuals and with care and respect combined with knowkedgeable and professional manner. They areable to balance their patient -facing role with the wider needs of the community. A good practitioner shpukd understsnd the patient as well as their health to provide the best care and instill trust and confidence and the holistic approach combined with good systems one experiences at this surgery does this. The ability to talk to a doctor face to face or on a call or to use online services for many queries online if one prefers is good.
Visited August 2022
Review titled Dapdune House Surgery
Replied on 06 September 2022
Dear patient, many thanks for your kind words and taking the time to leave your feedback I will share the feedback with the Dapdune team in our team meeting. It is great to hear that you feel valued as a patient and are receiving the care you require.