Dapdune House Surgery
Dapdune House, Wharf Road, Guildford, Surrey, GU1 4RPContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Dapdune House Surgery.
Reviews
-
Review titled Shocking reception team
Rated 2 stars out of 5
by Anonymous - Posted on 08 January 2024
It is impossible to book an appointment over the phone with this surgery. The reception team simply do not pick up the phone. Have attempted several times and always have to resort to emailing or going to the surgery in-person.
Visited December 2023
Review titled Dapdune House Surgery
Replied on 09 January 2024
Dear Patient, I am very sorry you experienced problems getting through to the surgery on the 8th January 24. After reviewing the staff levels and the call data for the 8th January I could see we had a significant number of calls into the surgery and the maximum number of receptionist working. Mondays are our busiest day of the week so we do try to ensure that we have sufficient staffing levels. That said I can see through certain parts of the day we had more calls not answered. I will of course investigate the reasons for this. I am currently looking into a call back system for or patients so they are not waiting on the phone for long periods of time. Regards Operations Manager.
-
Review titled Excellent Practice
Rated 5 stars out of 5
by Susan T - Posted on 14 November 2023
I had the need to contact the surgery on a Monday morning. From the helpful receptionist to the locum GP with whom I had a face to face appointment that morning, the treatment I received was excellent. I have been a patient here for over 50 years, and whilst there have been many changes, it remains an excellent practice.
Visited November 2023
Review titled Dapdune House Surgery
Replied on 06 December 2023
Dear Susan, thank you for taking the time to leave your feedback. We are extremely pleased that you felt looked after when visiting the surgery. We have locums supporting the surgery and our patients over the busy winter period and It is very pleasing to hear our patients are benefiting. Regards Dapdune House Surgery
-
Review titled Let’s hope you’re not unwell
Rated 1 star out of 5
by Anonymous - Posted on 08 September 2023
Went through automated appointment line, over 2 weeks for a phone appointment, then went through reception which was about 2 days earlier. Explained that it’s a serious issue, but not an emergency to be going to the hospital, but still no change in date. Absolutely ridiculous, no wonder people misuse A&E when you have to wait over 2 weeks for an appointment, start booking in advance for just in case you fall sick.
Visited September 2023
Review titled Dapdune House Surgery
Replied on 04 October 2023
Thank you for your feedback. I apologise you felt that the service did not meet you expectations. If you would like to contact the surgery directly on 01483 400200 I would be happy to discuss your concerns with you. Dapdune House Surgery Operations Manager
-
Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2024
Obstructive receptionist. She seemed disinterested in the wellbeing of others and antagonistic in her behaviour. I was regrettably five minutes late for my appointment for reasons beyond my control and couldn’t be seen. The receptionist refused to help me re book my cervical screening appointment. Not sure where this leaves me…? I rarely go to the GP and just trying to arrange a simple screening visit as part of the national screening program has been such a challenge! Upsetting when I had taken time off work for this appointment
Visited June 2023
Review titled Dapdune House Surgery
Replied on 10 June 2024
Dear Patient, I am sorry to hear you were disappointed with the level of service the surgery provided. Our appointments have a specified duration to ensure that the procedure is carried out safely and recorded appropriately. Currently we are experiencing high levels of requests for smear tests. Our receptionist may not have been able to book an appointment due to appointment availability. However they should have offered to add you to a waiting list for the next available appointment. I would be more than happy to discuss this matter with you. Please contact the surgery and ask to speak to the operations manager. Regards Operations Manager Dapdune House Surgery