Darwen Healthcare
James Street West, Darwen, Lancashire, BB3 1PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Excellent care
Rated 5 stars out of 5
by Candice Lucas - Posted on 14 November 2024
During a recent bout of illness my dad required emergency & immediate care. I contacted the doctor & spoke with a receptionist who was exceptional. Her response was swift & reassuring & her kindness was beyond the call of duty. We were able to see an advanced nurse practitioner who was patient, kind & reassuring & who was able to ensure my dad received the correct care. My gratitude can’t be put into words.
Visited November 2024
Review titled Darwen Healthcare
Replied on 11 December 2024
Good Morning Candice Thank you so much for providing feedback in relation to your dads recent experience at the practice. The feedback has been shared with the whole practice team but also with our Advanced Nurse Practitioner and Receptionist. Kind Regards Ann Neville Practice Manager
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Review titled Happy with my doctor
Rated 5 stars out of 5
by Rachel Baines - Posted on 08 November 2024
I visited the doctors with my 6 year old daughter. The doctor had a really friendly demeanour which put my daughter at ease straight away and her smile was extremely warm. The doctor took the time to explain everything to me and included my daughter in the conversations too, making sure she wasn’t left out. We really appreciated how kind and caring she was.
Visited November 2024
Review titled Darwen Healthcare
Replied on 11 December 2024
Good Morning Rachel Thank you for taking the time to provide positive feedback following you recent experience at the practice. I have passed your feedback onto the team and also the doctor that you saw. Kind Regards Ann Neville Practice Manager
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Review titled Care above and beyond expectations .
Rated 5 stars out of 5
by Anne Watson - Posted on 12 November 2024
After having a traumatic experience , during my late husbands illness and passing .I have been given loving care and attention from a Lady and Gentleman GP. The Lady GP even took the time to contact me on the Anniversary of my husbands death offering extra support.I am so grateful and feel honoured to have received such care . The Lady Practice Manager has been invaluable in every aspect , by arranging appointments and general well being chats which have helped me enormously. I cannot praise the practice enough. I am so grateful has my family are Thank you .
Visited October 2024
Review titled Darwen Healthcare
Replied on 11 December 2024
Good Morning Anne Thank you so much for providing feedback at what will have been a difficult time for you. I am so pleased that you feel that the care and support has been beneficial. In terms of the feedback you have mentioned towards me I am so pleased that i have been able to help. Kind Regards Ann Neville Practice Manager
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Review titled Helpful & Caring Staff
Rated 5 stars out of 5
by Chris - Posted on 28 August 2024
Just want to let you know how great your staff are. Today I ran for an urgent appointment for my husband. It was 12.30 as he’d only just admitted how rough he was feeling. I spoke to a lady who was lovely & apologetic that they were no appointments available, however she explained that there could be some more released at 1 pm & she said she’d call me back if there was any availability. Promptly at 1.00pm she rang back with an appointment at Darwen @ 5:45. During both calls she was really very helpful & caring. I know many folk complain so I wanted to make a change & compliment staff.
Visited August 2024
Review titled Darwen Healthcare
Replied on 30 August 2024
Good Evening Chris Thank you for taking the time to provide positive feedback. Delighted that you felt our Receptionist was very helpful and caring and phoned you back to offer you an apt later in the day. Your feedback has been forwarded to the whole practice team but will be discussed in more detail at the weekly Reception Team Meeting. Kind Regards Ann Neville Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Christine - Posted on 30 December 2024
Hello Practice Manager I Just want to let you know how great your staff are. Today I ran for an urgent appointment for my husband. It was 12.30 as he’d only just admitted how rough he was feeling. I spoke to a receptionist who was lovely & apologetic that they were no appointments available, however she explained that there could be some more released at 1 pm & she said she’d call me back if there was any availability. Promptly at 1.00pm she rang back with an appointment at Darwen @ 5:45. During both calls she was really very helpful & caring. I know many folk complain so I wanted to make a change & compliment staff. Best wishes Christine
Visited August 2024
Darwen Healthcare has not yet replied.
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Review titled Outstanding support
Rated 5 stars out of 5
by Deborah Taylor - Posted on 02 September 2024
Following major surgery, my partner had remained unwell with an infection. Despite several hospital trips, this wasn't identified until we attended the surgery for an appointment. The Advanced Nurse Practitioner was so knowledgeable and supportive. A GP was consulted as a matter of urgency due to concerns around sepsis and admission to hospital was arranged for treatment. Without the support and quick action of the ANP, the situation could have been so much worse and we are so grateful for the intervention. Subsequent contact with the surgery including clinicians and receptionists has been of the same high standard and we would like to thank the team for their wonderful care of us all as a family going through a very difficult time. You're all wonderful!
Visited July 2024
Review titled Darwen Healthcare
Replied on 02 September 2024
Good Morning Deborah Thank you so much for taking the time to provide your Partners recent experience at the practice. Really wonderful to hear that you both felt our ANP was knowledgeable and supportive. As you mention a GP was consulted which is our normal process of having a GP on call throughout the core hours of Monday to Friday 08:00 am to 18:30. I am also really pleased that you both felt subsequent contact with other clinicians and receptionist has been to a high standard. The feedback has been shared with the whole practice team and our ANP can use in her Appraisal this year. Kind Regards Ann Neville Business Manager
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Review titled Great service and support
Rated 5 stars out of 5
by Jay - Posted on 29 April 2024
My son and I came to see the paramedic practitioner today and I want to share that his approach, friendliness, words of support and advice were a breath of fresh air. He was encouraging and understanding and is a wonderful people person. My son, who gets anxious in medical appointments and is autistic, was put at ease straight away, felt listened to and understood and after leaving commented on what a nice person he is and hopes he sees him again whenever he next has to come for an appointment. A huge thank you to the practitioner for taking the time to listen, being down to earth and human! I also want to say thank you for how easy it is to make appointments at your practice. I have friends who complain they can’t get appointments when needed at different practices and I’m so pleased to say that has never been an issue for me or my family and I always recommend your service.
Visited April 2024
Review titled Darwen Healthcare
Replied on 30 August 2024
Dear Jay Thank you for providing such positive feedback following your appointment with our Paramedic Practitioner in particular his listening skills and putting you the patient at ease. Also lovely to hear that you find it easy to book appointments . Your feedback has been shared with the whole practice team. Kind Regards Ann Neville Business Manager
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Review titled outstanding practice
Rated 5 stars out of 5
by Mrs Anne Crook - Posted on 19 June 2023
I had a fibromyalgia flare up and was in a lot of pain, i used the e-consult facility on the MyGP app to request advice, I was phoned back by a clinician within an hour for assessment and was invited to attend clinic for a face to face assessment later the same day. Always an outstanding service, I have never struggled to get an appointment and the app makes it extremely easy and quick, the staff are helpful and clinicians are all brilliant.
Visited December 2022
Review titled Darwen Healthcare
Replied on 21 June 2023
Dear Anne Firstly, thank you for taking the time to write and provide your feedback and its great to get such positive feedback. I am pleased that you can see the benefits of the e-consultation facility on the MyGPPapp. It is proving very popular with our patients and is a very effective way of communicating with us. I am delighted that you find the staff and clinicians helpful and i will share your feedback with the rest of the practice team. Kind Regards Ann Neville Business Manager