Darwen Healthlink
Darwen Health Centre, James Street West, Darwen, Lancashire, BB3 1PYContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Darwen Healthlink.
Reviews
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Review titled Helpful service
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2025
I saw l, anp today She showed empathy and understanding of my health issues and actively listened to me. She came up with a plan and showed good practice. Many thanks
Visited February 2025
Darwen Healthlink has not yet replied.
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Review titled Extremely good practice
Rated 5 stars out of 5
by MRS LOUISE BROGDEN - Posted on 20 February 2025
At 1.15pm on Thursday 20 February I spoke to a gentleman and he was so pleasant, efficient and helpful, it was a pleasure speaking to him.
Visited February 2025
Darwen Healthlink has not yet replied.
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Review titled Great customer service
Rated 5 stars out of 5
by Karen Davies - Posted on 05 February 2025
I spoke with someone on the prescription line to order some medication and when I mentioned I was also having trouble sleeping rather than just say you need to speak to your doctor. She asked me further questions and was very understanding of my problems. She said that she would put me on the triage list to see if anyone could help and booked me an appointment with my doctor to discuss my hrt medication. I don't know if this was something she could normally do on the prescription line but I felt like she went above and beyond what asked of her and wanted to feed that back. Since it won't let me leave her name on this feedback i would appreciate it if you could check your records so you know who it was i spoke to. It was on the 5th Feb around 3.40pm Thanks Karen
Visited February 2025
Review titled Darwen Healthlink
Replied on 06 February 2025
Dear Karen Thank you for your kind words. We truly appreciate the time that you have taken to share your feedback. As requested, I have passed on your comments to the staff member you spoke with. Kind regards Mrs Frances Procter Practice Manager
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Review titled Doctor very attentive
Rated 5 stars out of 5
by Anonymous - Posted on 19 February 2025
Doctor was very through with my examination and explained everything in detail of what would happen next Thanks
Visited February 2025
Darwen Healthlink has not yet replied.
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Review titled An excellent service!
Rated 5 stars out of 5
by Anne Carus - Posted on 10 February 2025
Many thanks for the very helpful conversation I had with a member of the Reception/Admin staff this morning about a healthy heart review - as I have come to expect of Darwen Health Link, a great service! Many thanks. Anne.
Visited February 2025
Darwen Healthlink has not yet replied.
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Review titled Very efficient reception staff
Rated 4 stars out of 5
by Michelle Warren - Posted on 24 January 2025
Called yesterday to make an appointment and the lady on reception could not have been any more helpful. She went out of the her way to look for an appointment that suited my needs. And even though I could not get in my own practice in Darwen until the 3rd February, she did offer an appointment in Blackburn on Saturday.
Visited January 2025
Darwen Healthlink has not yet replied.
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Review titled Great customer service
Rated 5 stars out of 5
by Julie Davies - Posted on 27 December 2024
Rang this morning to get an appointment, the person on reception was extremely sympathetic and helpful
Visited December 2024
Darwen Healthlink has not yet replied.
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Review titled Great Pracrice
Rated 5 stars out of 5
by Colin - Posted on 25 October 2024
Really good to deal with. Whenever I call they treat me with respect and listen to when I explain my problem and ensure they get me to the correct doctor. When they say they will ring back they do which is just what you want when you are not feeling to good. Keep up the good work.
Visited October 2024
Darwen Healthlink has not yet replied.
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Review titled Good helpful and friendly staff member.
Rated 4 stars out of 5
by Anthony Dawson - Posted on 07 October 2024
I spoke with Darwen Health Link at approximately 9.15am on 7th October 2024. I asked for an appointment, she listened and explained that there wasn't any appointments available but due to the condition I was suffering with she arranged an appointment at another surgery the same day. She also helped me with another issue. I explained I had received a SMS message from a staff member asking me to upload a picture but I wasn't able to reply to the SMS message. She explained I should have also received a link which allowed me to upload a photo. She messaged the staff member and they then sent the link. She went above and beyond her remit and it was a pleasure to speak with someone so helpful and friendly. Mr Dawson
Visited October 2024
Darwen Healthlink has not yet replied.
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Review titled Kindness of Receptionist
Rated 4 stars out of 5
by Hector McMillan - Posted on 18 August 2024
I was struck by the receptionist's warmth over the phone. I shared this with him and got the impression that he was more used to complaints from the public.
Visited August 2024
Darwen Healthlink has not yet replied.