Darwen Healthlink
Darwen Health Centre, James Street West, Darwen, Lancashire, BB3 1PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Kindness of Receptionist
Rated 4 stars out of 5
by Hector McMillan - Posted on 18 August 2024
I was struck by the receptionist's warmth over the phone. I shared this with him and got the impression that he was more used to complaints from the public.
Visited August 2024
Darwen Healthlink has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Yvonne Guilfoyle - Posted on 12 August 2024
Rang to arrange review of BP. Referred to local Pharmacy who arranged 24hour monitoring on 10th August. On 12th August surgery rang to offer me an appointment to discuss results for 21st August. The receptionist I spoke to was so helpful and polite
Visited August 2024
Darwen Healthlink has not yet replied.
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Review titled Travel vaccinations
Rated 3 stars out of 5
by Dave Chatterley - Posted on 05 August 2024
I have requested an appointment for travel vaccinations through a link sent to me from the health centre. I am still waiting for a response. I fear time is running out to be properly immunised before I travel
Visited August 2024
Review titled Darwen Healthlink
Replied on 06 August 2024
Dear Mr Chatterley Thank you for your feedback. I have looked into your request and as this was only received on the 1st of August, it has not been processed as yet due to the time frame. The practice is closed over the weekend and therefore this does delay the response time. I can reassure you that the Practice Nurse team is aware of your request and will contact you to arrange the appointment Kind regards Frances Procter Practice Manager
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Review titled Great help
Rated 5 stars out of 5
by Margaret - Posted on 26 July 2024
I have just rang for a appointment for a doctor and the lovely lady I spoke to helped me a great deal , I wanted a appointment for today but I couldn't get one for today , she got me one for another day which I appreciated it , as long as I saw a doctor soon I'm ok with that , the lady I spoke to was very understanding and tried to get me a appointment as soon as she could, brilliant help
Visited July 2024
Darwen Healthlink has not yet replied.
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Review titled Professional helpful service
Rated 5 stars out of 5
by Christine Lambe - Posted on 17 July 2024
Just dealt with a young gentleman professional and friendly,he located my husbands repeat prescription details quickly and sent them to Everest, sadly I wish the lady in prescriptions would have offered the same level of service today 17th July
Visited July 2024
Darwen Healthlink has not yet replied.
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Review titled Very good practice
Rated 5 stars out of 5
by Yvonne - Posted on 30 July 2024
I find all staff and doctors to be both kind and caring with a friendly and approachable manner. The waiting time to get an appointment has greatly improved of late I’m pleased to say. This practice takes your health seriously and gets to the root of the problem
Visited July 2024
Darwen Healthlink has not yet replied.
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Review titled Good, caring and hardworking staff
Rated 5 stars out of 5
by P T Eckersley - Posted on 10 July 2024
This is on behalf of my mum and our family. My mum is 80 and normally pretty fit and healthy, but recently a couple of things have not gone her way. Darwen Health Link have cared and done their best to help her. She has been listened to and had quick attention, from both the surgery and the hospital. Whilst the 'service' she has received at the hospital has been good, it is down to staff at Darwen Health Link for pursuing treatment for her. Most of us have stress in our lives, but it’s great when people care and help. Credit to you all and thank you.
Visited July 2024
Darwen Healthlink has not yet replied.
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Review titled Appointments with nurses
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
I’ve had two appointments this week for different things. The nurses that I saw were caring and welcoming and put me at ease. I felt treated with respect on both occasions . They are a credit to the practice. Thank you
Visited July 2024
Darwen Healthlink has not yet replied.
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Review titled Lovely receptionist
Rated 3 stars out of 5
by Jess Villaccio - Posted on 25 July 2024
The receptionist I was speaking to was very helpful, compassionate and understanding of my problem. The review won’t let me write her name, but I believe her initials are v.l according to the text I received directly after the phone call. I have been experiencing a personal issue for quite some time now, in which has been affecting my mental health and social life. It really made me feel better talking to someone who empathised and understood my concerns and took action accordingly. I’ve felt in the past that the problem I’m having is being overlooked, but the receptionist did not make me feel this way at all. Resulting in a telephone appointment the same day. I then asked her another query unrelated to the first one, despite this, she was more than happy to listen and help. Due to this, please give her the recognition she deserves :)
Visited July 2024
Review titled Darwen Healthlink
Replied on 25 July 2024
Dear Jess Thank you for your kind comments. The reception team work extremely hard to provide all our patients with a high level of service. I will ensure that your review is passed on to her. Kind regards Mrs Frances Procter Practice Manager
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Review titled Appointment
Rated 5 stars out of 5
by Karen Porter - Posted on 18 July 2024
Staff very helpful and professional made me feel at ease and advised me what to do next it always helps when I have to ring up the service is great even the prescription line as well
Visited July 2024
Darwen Healthlink has not yet replied.