Darwen Healthlink
Darwen Health Centre, James Street West, Darwen, Lancashire, BB3 1PYContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great help
Rated 5 stars out of 5
by Margaret - Posted on 26 July 2024
I have just rang for a appointment for a doctor and the lovely lady I spoke to helped me a great deal , I wanted a appointment for today but I couldn't get one for today , she got me one for another day which I appreciated it , as long as I saw a doctor soon I'm ok with that , the lady I spoke to was very understanding and tried to get me a appointment as soon as she could, brilliant help
Visited July 2024
Darwen Healthlink has not yet replied.
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Review titled Professional helpful service
Rated 5 stars out of 5
by Christine Lambe - Posted on 17 July 2024
Just dealt with a young gentleman professional and friendly,he located my husbands repeat prescription details quickly and sent them to Everest, sadly I wish the lady in prescriptions would have offered the same level of service today 17th July
Visited July 2024
Darwen Healthlink has not yet replied.
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Review titled Good, caring and hardworking staff
Rated 5 stars out of 5
by P T Eckersley - Posted on 10 July 2024
This is on behalf of my mum and our family. My mum is 80 and normally pretty fit and healthy, but recently a couple of things have not gone her way. Darwen Health Link have cared and done their best to help her. She has been listened to and had quick attention, from both the surgery and the hospital. Whilst the 'service' she has received at the hospital has been good, it is down to staff at Darwen Health Link for pursuing treatment for her. Most of us have stress in our lives, but it’s great when people care and help. Credit to you all and thank you.
Visited July 2024
Darwen Healthlink has not yet replied.
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Review titled Appointments with nurses
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
I’ve had two appointments this week for different things. The nurses that I saw were caring and welcoming and put me at ease. I felt treated with respect on both occasions . They are a credit to the practice. Thank you
Visited July 2024
Darwen Healthlink has not yet replied.
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Review titled Lovely receptionist
Rated 3 stars out of 5
by Jess Villaccio - Posted on 25 July 2024
The receptionist I was speaking to was very helpful, compassionate and understanding of my problem. The review won’t let me write her name, but I believe her initials are v.l according to the text I received directly after the phone call. I have been experiencing a personal issue for quite some time now, in which has been affecting my mental health and social life. It really made me feel better talking to someone who empathised and understood my concerns and took action accordingly. I’ve felt in the past that the problem I’m having is being overlooked, but the receptionist did not make me feel this way at all. Resulting in a telephone appointment the same day. I then asked her another query unrelated to the first one, despite this, she was more than happy to listen and help. Due to this, please give her the recognition she deserves :)
Visited July 2024
Review titled Darwen Healthlink
Replied on 25 July 2024
Dear Jess Thank you for your kind comments. The reception team work extremely hard to provide all our patients with a high level of service. I will ensure that your review is passed on to her. Kind regards Mrs Frances Procter Practice Manager
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Review titled Appointment
Rated 5 stars out of 5
by Karen Porter - Posted on 18 July 2024
Staff very helpful and professional made me feel at ease and advised me what to do next it always helps when I have to ring up the service is great even the prescription line as well
Visited July 2024
Darwen Healthlink has not yet replied.
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 23 July 2024
I am suffering with Menopause symptoms, I messaged Darwen Healthlink using the My GP app for advice and it was answered within 24 hours. They also phoned me to make an appointment with the Doctor. Always helpful thank you.
Visited July 2024
Review titled Darwen Healthlink
Replied on 25 July 2024
Dear Anonymous Thank you for your feedback. The online service we now offer has been introduced to try to provide a more effective and efficient service to our patients. I am pleased to see that this was a positive experience for you and that your health need was addressed promptly. Kind regards Mrs Frances Procter Practice Manager
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Review titled forever waiting
Rated 3 stars out of 5
by Anonymous - Posted on 06 September 2023
shocking automated phone system, they phoned me and didnt leave a message (I'm not ill, waiting on results and haven't been in to see them for 5 years) so no idea what they wanted. Nearly put the phone down with all the waffle before picking an option, did put it down after waiting 10 mins and still being 3rd in a queue. Maybe they'll call back, maybe they won't who knows lol
Visited September 2023
Darwen Healthlink has not yet replied.
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Review titled Diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 03 May 2023
Diabolical service, not sure what's happened in the past 12 months but the Practice has gone majorly downhill. Been at the surgery since birth (over 30 years) and never had a problem until the past 12months. Ordered a prescription at the start of April and I still don't have the correct prescription, same medication I have been on for years, why is it so complicated! Definitely looking at moving surgery!
Visited April 2023
Darwen Healthlink has not yet replied.
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Review titled Worst practice
Rated 1 star out of 5
by Alice - Posted on 19 March 2024
I can safely say that this doctors is the worst I have ever had. The problem I have is that the receptionists pass you on to a different service, that you don’t need, which is a waste of my time. I rang up and was unable to get an appointment unless it is in a months time. This is unacceptable when you are in pain which can only be resolved by prescription. The receptionist said someone would call me back and they never did… Absolute shambles of a practice!!
Visited March 2023
Review titled Darwen Healthlink
Replied on 19 March 2024
Dear Alice I am sorry that you have experienced problems with obtaining an appointment today. Please be advised that the receptionists are trained to navigate your call to the most appropriate service which may not always be a GP. The waiting time for a routine appointment with a GP is nearing 4 weeks as we are currently being impacted by an increase in demand and the recent junior doctors strikes. However, I would like to reassure that we do have emergency appointments available on the day and we also operate an on-call GP system for those patients who require more urgent treatment. If you require a prescription, we have a dedicated team that can assist you with this. If you would like to contact the practice directly to discuss this further, I would be more than happy to try to assist you. Kind regards Frances Procter Practice Manager