Darwin Medical Centre
Greenwood Health Centre, Lichfield Road, Burntwood, Staffordshire, WS7 0AQContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Awful Practice Management
Rated 1 star out of 5
by Anonymous - Posted on 30 September 2024
This practice seems to just be a "money factory" for the owners. They advertise that they are still accepting new patients, but cannot cope with the volume of patients they already have. I had an appointment today which was booked over five weeks ago. On arrival at the Greenwood surgery I signed in using the tablet on the wall and was instructed to take a seat in the waiting room and wait to be called. After 30 minutes I queried the delay with the receptionist and was told that I had been booked in at St Chads. This was not something I would have done myself, and the booking-in system did not alert me to the fact that there was no appointment logged for me at Greenwood. Today, there are no appointments being offered at Burntwood, just Lichfield, and that is more than five weeks from now on 8th November. Darwin practice seem quite happy to take whatever fees they get from the nhs for having people on their register, but make it virtually impossible for those patients to see a doctor. They send lots of online questionnaires, so they can demonstrate to whoever assesses them that they are proactive regarding patient "care", but it is impossible to see a doctor within an acceptable time frame. Had high hopes for this place when the new facility opened up but they are providing a poor service to the Burntwood community. I have registered with another practice.
Visited September 2024
Darwin Medical Centre has not yet replied.
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Review titled Poor service for new patients
Rated 2 stars out of 5
by Sal - Posted on 06 March 2024
Highly disappointed with the current level of service regarding appointments and referrals, been waiting on a referal for possible surgery since January 24 and kept being told the referral had been done, 8wks later and they have finally admitted it hasn't been sent despite numerous calls to both the practice and the hospital and being told by the surgery it had been sent, also been told despite my medical issues it's a 5wks wait for a prebooked appointment with a female dr, on the up side if you need an immediate appointment for the same day due to unwell they can gladly give you that but not anything asap for possible life threatening problems
Visited March 2024
Review titled Darwin Medical Centre
Replied on 09 April 2024
Good morning, thank you for taking the time to write your review about the service you have received from the team here at Darwin Medical Practice, I am sorry to read that this has not met your expectation and would welcome the opportunity to discuss this with you, I can be contacted via our main reception who will direct your call to me, alternatively if you would prefer to email darwinmedical.practice@nhs.net details of your experience and I will look into what happened. Karen Cooper-Sollom Patient Liaison Officer.
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Review titled Fantastic
Rated 5 stars out of 5
by Sarah - Posted on 12 February 2023
I submitted an e-consultation earlier this week, 2 days later I was called up by a lovely lady In reception who had booked me in a face to face appointment with a GP registrar. I was assessed and referred to a consultant on a 2 week wait, by the time I got home after my appointment I had received a text from the medical secretary with my referral appointment already having been set up. The process was really easy and everyone I encountered was lovely. A great practice.
Visited February 2023
Review titled Darwin Medical Centre
Replied on 13 June 2023
Thank you for taking the time to provide us with feedback on your positive experience of the service you were provided with by the team. I will make sure that I share your comments with the team in our practice newsletter Karen Cooper-Sollom Patient Liaison Officer