Dashwood Medical Centre
158-160 Grange Road, Ramsgate, Kent, CT11 9PRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Missed Appointment
Rated 3 stars out of 5
by Stuart mullins - Posted on 01 November 2024
I had a telephone appointment booked for 08.30 on the 1st of November 2024. I set my alarm for 08.00 I received a call at 07.54 and did not wake in time for the appointment. Now I can’t get through on the phone.
Visited November 2024
Review titled Dashwood Medical Centre
Replied on 17 December 2024
Dear Mr Mullins, Thank you for your feedback. I am sorry to hear of your experience. please do contact me at kmicb.dashwoodcomplaints@nhs.net if you wish to discuss this in more detail Kind regards Louise Dobbyn Practice Manager
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Review titled Prescription
Rated 2 stars out of 5
by Anonymous - Posted on 21 June 2024
For some reason the practice doesn't appear to be receiving online prescription requests. Having rang them to confirm whether my prescription had been sent to its usual pick up place as the chemist said they hadn't received it from the surgery. Spoke to someone who then put it in as an emergency. 5 hours later and the chemist still hasn't received it. Apparently its with the duty doctor. I don't have anyone this time of day to go and retrieve it now even if they did send it through to chemist. What part of 'emergency' is being misunderstood?!
Visited June 2024
Review titled Dashwood Medical Centre
Replied on 24 June 2024
Dear patient, Thank you for your feedback. I am sorry to hear that you had a bad experience with our practice. I can confirm that our on line prescription request service is available and processing requests. We are still currently working through the requests from 21.06.2024 and advise that it can take up to 5 working days for requests to be processed. We are constantly reviewing our policies and processes to improve patient care. If you would like to discuss this in more detail, please contact me directly at kmicb.dashwoodmedical.centre@nhs.net Kind regards Lisa Baldry - Operations Manager
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Review titled Worse than ever
Rated 1 star out of 5
by Anonymous - Posted on 05 March 2024
After being discharged from hospital,was sent a text to say there was a telephone consultation arranged for Sunday 3/3/2024,with regard to heart medications Rang to confirm as the appointment was for a Sunday, told it was correct. Stayed in all day, finally at 3o,clock my phone rang once and then the doctor hung up. No follow-up no nothing. This used to be an amazing doctors surgery, now the reception staff seem to be the doctors and attempt to give medical advice ,with serious ongoing health issues its not good enough
Visited March 2024
Review titled Dashwood Medical Centre
Replied on 05 March 2024
Dear Anonymous, We apologise for the inconvenience you encountered on Sunday waiting for your telephone consultation, unfortunately we experienced some technical issues whilst the clinic was being held. If you would like to discuss your concern further with a member of the management team, please contact the surgery directly by emailing kmicb.dashwoodmedical.centre@nhs.net Many thanks Management Team
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 06 March 2024
For the past 7 months, I've attempted to contact the clinic at 8 am using five different numbers, but I've never been able to get through. On Monday, after finally getting through, I found myself 13th in the queue, making it nearly impossible to secure an appointment. It took me five tries to connect with the practice. It seems appointments are only available when ambulance assistance is required. Today, I finally reached the clinic as I awaited my test results, only to be told by the receptionist that my results aren't promising and I need to wait for a doctor to call, but they're unavailable today. This news, coupled with the lack of communication from the doctors, is incredibly stressful. I'll wait for my results from the doctors and then seek to switch from this clinic, which clearly lacks compassion for its patients. I'll be searching for a different practice as I can't tolerate this abysmal service.
Visited March 2024
Review titled Dashwood Medical Centre
Replied on 17 December 2024
Dear patient, Thank you for your feedback. I am sorry to hear of your experience, if you would like to discuss this in more detail please do contact me at kmicb.dashwoodcomplaints@nhs.net Kind regards Louise Dobbyn Practice Manager
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Review titled They make it nearly impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 11 January 2024
Their website says under the appointment sections to call this number between 08:00 and 18:30: However, that's not the complete story, once you get through to God, sorry the receptionist, you are told to ring back the next day at 8 am, whereby you join a queue for available places, as the surgery has upwards of 12,000 patients you have little to no chance of being in the first few lucky callers to get an appointment. This setup appears to be detrimental to the patient, as no risk assessment of the patient's needs is undertaken, it's a simple lottery of the fastest callers first... The website also has a link for online bookings! This is just false, following the link takes you to the NHS site which states this GP surgery doesn't accept online bookings. It's no wonder A&E are under so much strain when it's almost impossible to get a GP's appointment...
Visited January 2024
Review titled Dashwood Medical Centre
Replied on 15 January 2024
Dear patient, Thank you for your feedback. I am sorry to hear that you had a bad experience with our practice, we are constantly reviewing our policies and processes to improve patient care. If you would like to discuss this in more detail, please contact me directly at kmicb.dashwoodmedical.centre@nhs.net Kind regards Lisa Baldry - Interim Practice Manager
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Review titled Wrong Information
Rated 3 stars out of 5
by Peter John Coborn - Posted on 02 January 2023
Please can the online information you provide be correct? I needed to drop a form into the surgery, and I checked online to see if you were open. It told me you were open until 8pm, so I have just been round. Unfortunately you were closed, but it's only just after 7pm.
Visited January 2023
Review titled Dashwood Medical Centre
Replied on 03 February 2023
Dear Patient the practice is very sorry if wrong information is on our website we will look at this and amend we do work some days later we will see how this is shown and apologise for any misunderstanding
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Review titled Helpful staff
Rated 3 stars out of 5
by Anonymous - Posted on 09 January 2023
Even though the wait times on the phone are long and appointments are not readily available when they are needed, the staff you do speak to and see are always patient, helpful and respectful. The staff have been able to signpost me as to where to seek help and who to contact. Following exploring further contact within the surgery I have felt supported and have begun to find a resolution to the issues I’m experiencing. The surgery is sadly understaffed and the staff who remain are navigating a complex and challenging time and staff at Dashwood are doing your best to navigate it.
Visited January 2023
Review titled Dashwood Medical Centre
Replied on 03 February 2023
Dear Patient Thank you for your understanding when we are working and trying our very best to help where we can at all times the staff appreciate understanding and explaining things with us we advise if a consultation come prepared for that and anything else leave written questions with reception we understand but cant alwaya offer everything at the same time
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Review titled Just gets worse
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
It took me 15 mins and 35 attempts to get into the queue. At which point I was 15th in line and sat in that queue for another 29 mins to actually speak to someone to find out that they have absolutely no spaces left. I never call the docs it’s my absolute last resort because of this. They just seem to be getting worse each time. All I do online says ‘consult your doctor’ before doing anything… uuuurrrmmmm… what doctor is that??? Because I can’t get hold of one!
Visited December 2022
Review titled Dashwood Medical Centre
Replied on 19 December 2022
Dear Anonymous Please contact the practice to arrange a meeting with staff to discuss your concerns It is getting worse we have 4 times the amount of calls daily than we have ever had we are experiencing a reduced workforce in Thanet of doctors/ clinical staff which then impacts on appointments daily we can only apologise if you have time to email kmicb.dashwoodmedical.centre@nhs.net I will ask staff to inform me so we can arrange a meeting with you as soon as possible