Davenport House Surgery
Davenport House, Bowers Way, Harpenden, Hertfordshire, AL5 4HXContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Davenport House Surgery.
Reviews
-
Review titled Great online service.
Rated 5 stars out of 5
by Anonymous - Posted on 31 August 2024
I contacted the surgery via their on line booking service. I was expecting a response in one to two days as my request was not urgent. Approximately one hour later I had a call from a receptionist saying I would receive a phone consultation appointment later that day. The GP called me early afternoon & she was excellent. She was very considerate & explained all the options for me. Very happy with the whole experience.
Visited August 2024
Davenport House Surgery has not yet replied.
-
Review titled Nebules for severe asthma
Rated 2 stars out of 5
by Anonymous - Posted on 04 June 2024
Waited 5 days for a nebule prescription when it was put down as an emergency from Friday 31st/5/2024 then having to put up with your staff passing the buck everytime i phoned your surgery. And then finally the prescription only to be sent down to the chemist on the 3/6/2024 this is disgusting when you have someone with a life threatening illness I am not impressed at all with your service.
Visited May 2024
Davenport House Surgery has not yet replied.
-
Review titled Call waiting gone wrong
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2024
Problem now for years with phoning for appointments. My wife is still awaiting phone pickup after 1 hour 32 minutes and over 40 minutes with “one caller ahead of you”. They have also stopped making appointments at reception pushing all on to the phones. Particularly given all the modern technology available, including NHS app, this service is unbelievably poor. There has to be a better system and I’m sure any patients with a technical capability would be more than happy to offer advice. Please sort out this problem for the sake of your patients, the GP’s and the staff!
Visited January 2024
Davenport House Surgery has not yet replied.
-
Review titled Long waiting times. Do not respond
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2023
It took 85 minutes to get to make an appointment. When I finally managed to see a doctor they promised to text an update within 2 days. 5 days on I'm still waiting....
Visited November 2023
Davenport House Surgery has not yet replied.
-
Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Receptionist was clearly in a hurry to end her working day. I had rang to arrange a test on the day I was told after ringing a week prior to this phone call. The receptionist talked over me and when politely asked to let me finish my sentence without being interrupted, she said ‘good bye’ and put the phone down. I had been in the queue for 47 minutes by then. There are some very polite and friendly staff members at the surgery and it is a shame that the team is let down by one member of staff. I understand the need to wait when the surgery is busy, albeit anything over twenty minutes seems an extraordinary long time, but I expect to be treated with the same respect staff members can and should expect from patients.
Visited October 2023
Davenport House Surgery has not yet replied.
-
Review titled Awful Customer Service
Rated 1 star out of 5
by Anonymous - Posted on 11 September 2023
After calling 111 regarding some head and neck injuries, they said they would send a referral to my GP Davenport House so that I could see a GP on the day. I called the surgery and it took me 2 hours 32 minutes until I got through to reception. To no surprise, they said there are no more appointments for today and after I told them it’s probably because it took them so long to answer my call, they were very unapologetic for the time I was kept waiting. Don’t bother with this GP, you’ll get nowhere.
Visited September 2023
Davenport House Surgery has not yet replied.
-
Review titled Waiting time to speak to someone
Rated 3 stars out of 5
by Anonymous - Posted on 14 July 2023
Was in the queue for over an hour and a half as was told to book a doctors appointment based off a 'rejected repeat prescription' only to be told that it has infact been authorised and is ready for collection. Systems need to be much better to stop wasting receptionists and our own's time when its infact not necessary.
Visited July 2023
Davenport House Surgery has not yet replied.