Davenport House Surgery
Davenport House, Bowers Way, Harpenden, Hertfordshire, AL5 4HXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Long wait on the phone
Rated 2 stars out of 5
by Anonymous - Posted on 19 October 2022
Today I phoned reception at 1403 and was told there were 6 calls ahead but I ended up waiting 30 minutes! It turns out there was one receptionist available to handle a queue building by the minute. She was very helpful and surprisingly calm. Her attitude was much appreciated. Surely their are others to help once the queue starts to get longer.
Visited October 2022
Davenport House Surgery has not yet replied.
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Review titled Phone call appointments
Rated 1 star out of 5
by Anonymous - Posted on 06 July 2022
Made a prebookable appt and was then told rudely it didn’t exist when I attended ! Had to wait another week & drove down to make an appointment in person then waited 1.5 hours for phone call. How on earth can gps continue to ‘diagnose’ on the phone ? ! I am not well and need to wait another week for a face to face which is booked. It is about time patients were seen back in the surgery. I am pretty annoyed.
Visited July 2022
Davenport House Surgery has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2022
I’ve had the unfortunate need to need a GP recently. I spoke to reception, who took basic details & explained it would be best to speak to one of the two doctors who specialised in that field. She arranged a telephone consultation, which I love, so efficient for me. The consultation took place as planned & included making an appointment for a minor procedure at the surgery. The procedure took place as planned. It was unpleasant, as expected, but the doctor was lovely before & after, as was the nurse assisting. Thank you
Visited July 2022
Davenport House Surgery has not yet replied.