Dawley Medical Practice
King Street, Dawley, Telford, Shropshire, TF4 2AAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Another big shout out for Dawley
Rated 5 stars out of 5
by Lynn Pickavance - Posted on 26 June 2024
A practice that listens to patients and acts on feedback. Patients can still make an appointment by phone, or by popping in or by completing an online form. I chose face to face appointments. Over the last week I have seen two fantastic nurses for my health condition. They listened carefully to my concerns, offered choices, offered support and involved me in my treatment plan. My appointment today needed more help on medication being prescribed. The nurse made a quick call to the clinical pharmacist who joined us. It was great to be part of the discussion and be given advice on medication and side effects. I really felt supported by both members of staff. A caring and very friendly appointment. Well done and Thank you to the lovely nurses. A follow up appointment made to check my progress in a weeks time. Fantastic service. The changes Dawley are making really does have a positive impact on the patient experience.
Visited June 2024
Dawley Medical Practice has not yet replied.
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Review titled Brilliant practice
Rated 5 stars out of 5
by Lynn Pickavance - Posted on 09 December 2023
Twice in the last few weeks I have contacted the practice in the afternoon. I was given the same day appointments both times. I had two face to face appointments. Great reception staff and excellent care given to me by the clinicians. Highly recommend.
Visited December 2023
Dawley Medical Practice has not yet replied.
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Review titled Awful service
Rated 1 star out of 5
by Anonymous - Posted on 10 February 2023
I dropped a request from my optician for eyedrops to the gp 7 days ago. It was to be added to my repeat prescription list. I included a note explaining that I was finding it hard to buy over the counter and the first bottle was running out. Called after a week and after being on hold for 30 mins I was told the request had not yet been actioned. No indication of when it will be. This is urgent as I am due to have eye surgery soon. It took me 82 calls one morning to book an appointment. I thought London GPS were bad. This is much much worse
Visited February 2023
Dawley Medical Practice has not yet replied.
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Review titled Worst practice ever encountered
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2023
I can honestly say this practice is the worst I have ever encountered. Had an MRI back in Nov (it’s now Jan) and was told to expect 2 weeks for results. Still not heard. No one answers phones, won’t answer queries at the door (can’t even enter the building without being buzzed in), they tell you to call. Last time I tried to get an appointment for my daughter I ended up going to urgent care in A&E as was on hold for over an hour (and still no answer), tried to go to the practice to see if they could make appointment, was told I had to call. Poor guy in front of me had been trying to call for 4 hours and after finally giving up and going to the practice was told “you’ll just have to keep trying”. Due to moving around lots, I have been to many doctors practices over the years, but this one is by far the worst I have ever encountered. Avoid at all costs if you can!
Visited January 2023
Dawley Medical Practice has not yet replied.