Daybrook Medical Practice
Daybrook Health Centre, Salop Street, Daybrook, Nottingham, Nottinghamshire, NG5 6HPContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Above and beyond
Rated 5 stars out of 5
by Lindsey Jamson - Posted on 10 February 2025
I attended an appointment with my daughter on Saturday morning. She was extremely frightened about the procedure and was distressed. The doctors treated her with such kindness and compassion. They didn’t treat her like she was wasting their time- instead offering her gentle and constructive support. I can’t thank them enough for their service. It’s so very appreciated by us both.
Visited February 2025
Review titled Daybrook Medical Practice
Replied on 12 February 2025
Thank you for sharing your experience with us. We're delighted to hear that our team were able to provide your daughter with the kindness and support she needed during her appointment. Our team is committed to ensuring that every patient feels valued and cared for, and it's wonderful to know that we achieved this for you and your daughter. Your appreciation means a lot to us, and we'll be sure to pass on your kind words to the team. Thank you once again for your feedback. Deborah Rattray Practice Business Manager
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Review titled Once again so listened to and left feeling I mattered.
Rated 5 stars out of 5
by Anonymous - Posted on 28 February 2025
I have had so many ongoing health issues over the last 10 weeks, my GP has left no stone unturned to find out what's going on that is making me feel so ill. With my GP's help we have got to the bottom of a lot of things. I feel very valued by them.
Visited February 2025
Review titled Daybrook Medical Practice
Replied on 06 March 2025
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that you felt listened to and valued during your consultations. Our team is committed to providing comprehensive care, and it's wonderful to know that your GP's efforts have helped address your health concerns. Your feedback is greatly appreciated and motivates us to continue delivering the best possible care to all our patients. Deborah Rattray Practice Business Manager
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Review titled Good appointment with Nurse
Rated 4 stars out of 5
by Anonymous - Posted on 05 February 2025
I saw a Nurse last week and she was wonderful, answered all my questions and nothing felt too much trouble.
Visited January 2025
Review titled Daybrook Medical Practice
Replied on 06 February 2025
Thank you for your positive feedback. We're delighted to hear that our nurse provided excellent care and answered all your questions. Your kind words are appreciated and will be shared with the team Deborah Rattray Practice Business Manager
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Review titled I felt heard
Rated 5 stars out of 5
by Anonymous - Posted on 18 December 2024
Breath of fresh air seeing my GP today. I felt they had time for me, showed empathy and didn't try and rush me through my issues.
Visited December 2024
Review titled Daybrook Medical Practice
Replied on 18 December 2024
We truly appreciate your lovely feedback. Its fantastic to know are efforts made a difference . Thank you for taking time to share your experience - it means a lot to the entire team. Deborah Rattray Practice Business Manager
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Review titled Excellent Practice
Rated 5 stars out of 5
by Sharon - Posted on 18 December 2024
Having attended the surgery for two relatively minor issues, I was delighted with the concern of the GP, the actions taken to refer me to specialist hospital services and to organise follow up appointments at the surgery. In addition the GP was extremely warm, welcoming and explained everything thoroughly and in a way that was easy to understand. Indeed my whole experience in the Practice with all staff has been fabulous all year. Vaccinations are carried out very efficiently and I never have to wait long in the surgery. I would highly recommend this Practice. Thank you Daybrook Surgery.
Visited December 2024
Review titled Daybrook Medical Practice
Replied on 18 December 2024
Thank you for your wonderful comments about our team. Its always rewarding to hear our care has a positive impact. Deborah Rattray Practice Business Manager
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Review titled Caring practice
Rated 5 stars out of 5
by Philip Arnold - Posted on 26 November 2024
Seen on time , test results explained very clearly, possible medication offered to me without being pushed . Nurse very polite and put me at ease with her carm and clear advice Thank you
Visited November 2024
Review titled Daybrook Medical Practice
Replied on 26 November 2024
Thank you for your comments I will feed them back to the nursing team thanks Deborah Rattray Practice Business Manager
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Review titled Gone downhill
by Anonymous - Posted on 25 November 2024
Used to really rate this doctors but the last few months they have really gone downhill. I have had problems on more than one occasion but since they have changed their booking system to "booking 2 days in advance" you can't get an appointment at all. I rang this morning after waiting 35 minutes to get through at 8.35am I was told they had no appointments that they could book and to ring back tomorrow for a problem that could potentially turn life threatening. So after waiting in a queue of 10 people from when they open they had no appointments at all for today or the next 2 days? That means only 10 appointments available then? You've definitely ruined what used to be a good service by changing the booking system, there is actually no point being registered to a GP when the only advice is to wait hours at the walk I'm centre and the only reason the wait is hours at the walk in centre is because of GP practices like this.
Visited November 2024
Review titled Daybrook Medical Practice
Replied on 26 November 2024
Thank you for you comments, I am sorry you were dissatisfied with the service you received. The practice is working to the British Medical Association guidance help GP practices make decisions that will allow them to best prioritise patient care. Once the available appointments have been booked we signpost patients to alternative services as per guidance. Practices must provide enough appointments to meet the reasonable need of their patients. This must be done in a way that is safe for patients and GPs. Inevitably, some patients with non-urgent problems will have to wait longer. Other patients with issues your practice is not equipped to deal with or are of an urgent nature when the practice is at a full capacity will have to be directed elsewhere. The practice care navigators are trained to signpost you to the appropriate provider of care and prioritise care for those most in need. Care Navigators are appropriately trained reception staff that can safely direct patients to suitable alternative services that work to protocol and are under good clinical governance. This is in addition to present triaging arrangements used by the practice. These alternative arrangements could include (but are not restricted to): Extended access appointments Walk in clinic services Clinical pharmacy consultation service – Pharmacy First Deborah Rattray Practice Business Manager
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Review titled Professional and helpful
Rated 5 stars out of 5
by Anonymous - Posted on 26 November 2024
I will skip over the long wait times on the phones which is the only negative experience of my recent series of phone calls and a visit. Firstly, the young (sounded young) receptionist who took my Initial phone call. "Thank You". You were very Professional and gave me a call back just as promised, twice. You have a great future. To the GP who supported her to provide swift info necessitating me to go to A&E, Thank you. To the Nurse today who took time to listen, understand and help me resulting in removal of stitches, Thank you. All of you treated me in a professional yet caring manner. All of you did what you said you were going to helping me to receive the right treatment at the right time. You made a difference. Please share this review with your staff members. They deserve it.
Visited November 2024
Review titled Daybrook Medical Practice
Replied on 18 December 2024
Thank you for your comments. We're thrilled to hear you had a positive experience with our team and will feed this back to them. Deborah Rattray Practice Business Manager
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Review titled Caring & helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 23 September 2024
I rang on Friday & was given an appointment with my preferred doctor on Monday. She gave me her full attention, listened carefully & never rushed me. She is extremely kind & understanding.
Visited September 2024
Review titled Daybrook Medical Practice
Replied on 19 October 2024
Thank you for your comments. I will pass on to the Clinical Team Deborah Rattray Practice Business Manager
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Review titled Friendly staff
Rated 5 stars out of 5
by Kellie Reilly - Posted on 15 August 2024
My appointment with the nurse this morning was very informative and helpful. She was very friendly, reassuring and helpful, nothing was too much trouble!
Visited August 2024
Review titled Daybrook Medical Practice
Replied on 19 October 2024
Thank you for your comments. I will pass on to the Clinical Team Deborah Rattray Practice Business Manager