DE Montfort Surgery
Student Health Centre, 100 Mill Lane, Leicester, Leicestershire, LE2 7HXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Outstanding service!
Rated 5 stars out of 5
by Muriel Russell - Posted on 28 February 2024
I feel compelled to write this review as I have sadly have moved away and had to leave De Montfort surgery, after 28 years as a patient. I have been a patient since I was a student in 1996. In those days staff were used to dealing with students and were less than polite. But then things changed, and since the surgery moved to Mill Lane the service has been outstanding. I cannot list the many occasions when I praised the service to friends and colleagues. The ability to get an appointment on the day, the clear and efficient communications, the way I was treated, always with compassion and respect. I never felt rushed, or talked down, I always felt listened to and my needs taken care of. The fact the surgery has specialists GPs has helped me get the right care fast on many occasions. More recently, I have appreciated phone appointments when there was no need for a face to face one. I honestly cannot thank you enough, all the staff at De Montfort surgery, past and present. I will miss you enormously. Please pass on my thanks to colleagues. Keep up what you are doing, it's brilliant, and maybe see to sharing your good practice more widely? From the bottom of my heart, again thank you! A very grateful, ex - patient.
Visited February 2024
Review titled DE Montfort Surgery
Replied on 29 February 2024
Dear Muriel Russell, Thank you so much for taking the time to share your kind words and feedback about your experience at De Montfort Surgery. We are thrilled to hear that you have found our service outstanding during your 28 years as a patient. It is truly heart warming to know that you appreciated the care and compassion provided by our staff, and that you felt respected and listened to during your visits. We are glad that you found our appointment system efficient and that you benefited from the expertise of our specialist GPs. We are sorry to see you go as you move on to your next practice, but we are grateful for your support and for being part of the De Montfort Surgery community for so many years. Your words of encouragement mean a lot to us, and we will certainly pass on your thanks to our colleagues. We wish you all the best with your new healthcare provider and hope that you continue to receive excellent care wherever you go. Thank you once again for your kind words and for being a valued patient at De Montfort Surgery. With best wishes, Sarah, Patient Engagement Officer De Montfort Surgery, Willows Health
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Review titled Unacceptable waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 04 October 2023
I arrived in good time for my appointment and then had to wait over an hour to be seen after my appointment time. When I asked at the desk I wasn't given any estimate of when I would be seen, or an apology for the inconvenience.
Visited October 2023
Review titled DE Montfort Surgery
Replied on 03 January 2024
Dear patient, We are deeply sorry to hear about the inconvenience you experienced during your recent visit. Your time is valuable, and we understand how frustrating it can be to wait longer than expected for your appointment. We sincerely apologise for the delay and for the lack of communication regarding the wait time. We are committed to providing timely and respectful service to all our clients, and it is clear that we fell short of this commitment in your case. Your feedback is important to us, and we will use it to make improvements to our appointment scheduling and communication processes. We appreciate you bringing this matter to our attention, and we hope that your next visit to practice is a more positive one. Sincerely, Sarah. Patient engagement officer, Willows Health.