Dearne Valley Group Practice
The Thurnscoe Lift Building, Holly Bush Drive, Thurnscoe, Rotherham, South Yorkshire, S63 0LUContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Failing service
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2024
Impossible to get an appointment despite supposedly having “experts” in to improve this. Working full time, long days, can’t get through on the phone so have to take a day off and cancel my clinic to try to get an appointment. This has been ongoing for years now and despite numerous complaints nothing changes. This morning I queued from 7:30am to be told all the drs are in a meeting and not available until this afternoon and to go back and queue at 10. To have to stand and queue when you’re feeling very ill is not acceptable. I know there are many practices who can and do offer appointments successfully without the hassle these patients have to go through so why does this practice not change the way it operates to actually provide a reasonable service to patients? A prime example of how to fail your patients.
Visited June 2024
Dearne Valley Group Practice has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Jo r - Posted on 06 April 2024
Impossible to get an appointment. Receptionists think they are doctors and refuse to make an appointment at all. They left me 11 weeks without having seen my GP (and no money) and told me to go to A&E instead of seeing the doctor. Had to refuse any details except my name and address and they used the fact it was an "emergency appointment" as some kind of threat. I have no idea what my GP looks like as this was a telephone appointment. If they can't give appointments, scrap them and have a walk in clinic where we can actually see a doctor. I'd rate them as zero but that's too high! I've had no correct painkillers for 3 years and was told to take paracetamol.... For hyper mobility and potential fibromyalgia.
Visited March 2024
Dearne Valley Group Practice has not yet replied.
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Review titled Absolutely jokers.
Rated 1 star out of 5
by Anonymous - Posted on 12 October 2023
Spent an hour on hold this morning to be told "we don't have any appointments, try again after 10" to then be given one an had it cancelled straight away. I've been seeking help for a chest infection since July and I get nothing but messed around by this practise. They're absolutely ridiculous an don't seem to care to help at all for anyone.
Visited October 2023
Dearne Valley Group Practice has not yet replied.
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Review titled Absolute joke
Rated 1 star out of 5
by Anonymous - Posted on 28 August 2023
Impossible to book an appointment. Waiting an hour on a call and still no answer. Practise staff is appalling and unresponsive.
Visited August 2023
Dearne Valley Group Practice has not yet replied.
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Review titled awful service
Rated 1 star out of 5
by Aleksandr Liapin - Posted on 23 June 2023
Absoliut joke. Full time working person can't see doctors. There is no vhance to get throught telephone. taking day off to book same day appointment - and then comiing to them no appointments available or "Your problem not classified as urgent" advising trying to come next day to get appoinent for a 3d day... Today is Friday. receptionist quote " next available open window for appointments will open on Monday 10 a. m. to get appointments for Tuesday". not a first time like this. been trying to see somebody for a long time. no phone appointments, no face to face consultation.
Visited June 2023
Dearne Valley Group Practice has not yet replied.