Decima Street Surgery (Nexus Health Group)
6 Decima Street, London, Greater London, SE1 4QXContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Great support for my daughter
Rated 4 stars out of 5
by Anonymous - Posted on 10 September 2024
My baby daughter recently caught measles. We had a number of phone calls and appointments booked with GPs who were happy to be flexible in seeing her to check her symptoms & answer my questions. They referred us to the hospital at home team which was really helpful and then called me the following week to check in after our discharge. I felt really supported which made having an ill child much much easier.
Visited August 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 17 September 2024
Dear patient Thank you so much for your positive feedback. We have passed this on to the practice team. Many thanks Nexus Health Group
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Review titled More effort required
Rated 1 star out of 5
by zsuzsanna szvet - Posted on 20 June 2024
My 12 years old daughter has skin problem as well as the blood test few weeks ago showed some inflammation. Needed a GP visit. I have blood pressure problem in the last over 1 year. Received a text message from Nexus that I must come to see GP. As a single, full time working mum, I coordinated the 2 appointments with most care: same day, same morning, close slots etc. Finally i got it. I took day off from my work, my daughter skipped school. When we checked in in the Decima street Nexus GP centre, the receptionist said, our appointments have been cancelled! No efforts were made to try to get an other doctor to see us, the receptionist not even listened, that my daughter only needs 5 minutes to have a look at her skin and fill up a new blood test request form. I would have been happy to see a nurse too. But the answer was no for everything. No alternative was offered. Not even any help to rebook. Not an apology. 1. Why no spare doctor available? 2. Why the doctors do not split their time to try to see the absent doctor`s patients? 3. Why the receptionist doesn`t try to send me over to close-by Nexus (same company) GP practises E.g. Dan Cow, Artesian if available slots are there? 4. Why nurse / other health care practitioner do not try to see the patients in this kind of situations? There might be simple cases like issuing a blood test request what they are able to do. Wasting my day off, wasting time should be the last resort.
Visited June 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 22 July 2024
Dear Zsuzsanna We're sorry to hear that you we have not given you the service you were expecting. If you would like to discuss your concerns with the practice team, please contact us at www.nexushealthgroup.nhs.uk/contact. Nexus Health Group
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Review titled Rude doctor
Rated 1 star out of 5
by Amanda Conian - Posted on 21 May 2024
My daughter is 20 years old and has found 2 lumps we was told by the out of hours doctors that she needs an emergency scan so made an appointment to see a doctor at Decima Street Surgery to which she was told that she is worrying about nothing and it’s probably down to medical anxiety please tell me how her finding lumps is to do with medical anxiety I will be taking this further
Visited May 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 19 June 2024
Dear Amanda We are sorry to read that you did not get the service you were expecting. Please get in contact with the practice team to discuss this matter at nexushealthgroup.nhs.uk/contact. Nexus Health Group
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Review titled Unbelievable incompent reception staff
Rated 1 star out of 5
by Anonymous - Posted on 07 April 2024
This GP surgery needs an complete and utter revamp i have had dealings with them on behalf of a very ill relative who asked me to get a medical form signed by the surgery so he could claim an outstanding private pension. I went in person to do as this what I was told by email..and when I got there I was met with rude and in competent staff who looked at me and my request like I just landed from the moon. After eventually explaining for the 3rd time what was needed.. I eventually left all documentation required and paid the fee duly. I asked could it be expedited due to the recent terminal diagnosis.. and I was told the doctors could take 30 days to attend to it. I said when you are terminally ill you may not have 30 days.. that was met with a raised eyebrow and I was told that was their policy. As it happened...I was right and my relative died 3 weeks later...Still no form completed...just sat in a tray for two weeks...if this is how they treat terminally ill patients..really feel for the normal patients. It was a horrible experience for myself . Surgeries like this needs their licence revoked and put a proper staff training in place. Everyone I came across was rude, showed no interest and had very little compassion for any request.
Visited March 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 16 April 2024
We are sorry to hear of the loss of your relative, and that you did not get what you needed from us in the time required. We expect our staff to be professional, polite and empathetic. If you would like to discuss your experience with the practice team, please get in touch at www.nexushealthgroup.nhs.uk/contact.
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Review titled Rude receptionist
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2024
After politely saying I can’t hear you, could you say that again please? The girl on the phone repeated herself in such a condescending manner, I ended up hanging up and the phone. I’m sorry but if you don’t know how to speak to people politely, you’re in the wrong job. If you’re having a bad day, don’t take it out on the patients. She called me between 3-4pm today on the 1st Feb 2024. I hope managment address her stinking behaviour
Visited February 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 08 April 2024
Dear patient We're sorry that you did not get the service you were expecting from us. We would encourage you to make contact with the practice team to discuss your experience. www.nexushealthgroup.nhs.uk/contact. Many thanks Nexus Health Group
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Review titled They don’t attempt to call a second time
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2024
I was waiting for a call back regarding my econsult on Tuesday. I didn’t receive a call. On Wednesday day they texted me to say it would be reviewed and they would call on Friday. Today on Friday I awaited a call, the phone rang for 1 second and hung up so I “missed” the call (this was probably due to low data signal) but they said they would call within the hour. Two hours later I hadn’t received a call so I went to the GP in person and asked the receptionist if I was still on the list to be called, she said I would be called soon. I was not called again and received a text saying I had to make a new econsult. I had no missed calls so they did not even attempt to make the second call.
Visited January 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 29 January 2024
Dear patient We're sorry that you did not get the service you were expecting from us. We would encourage you to make contact with the practice team to discuss your experience. www.nexushealthgroup.nhs.uk/contact. Many thanks Nexus Health Group
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Review titled Horrible practise and rude staff members
by Anonymous - Posted on 25 March 2024
I was running out of birth control and I was trying to ask the receptionist when they will call me but they were very rude about it. I then went to another receptionist who was being so sweet to one person and helping her out and giving her a hug but when it came to me asking for help she responded in a rude manner. I would like to say that the receptionist any of them dont have a welcoming smile and I feel like they pick and choose who to be nice with and they take their anger out on you. I know they work hard and have so much on their plates but that does not give then the right to treat people the way they treat people
Visited January 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 08 April 2024
Dear patient We're sorry that you did not get the service you were expecting from us. We would encourage you to make contact with the practice team to discuss your experience. www.nexushealthgroup.nhs.uk/contact. Many thanks Nexus Health Group
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Review titled Rude receptionist
Rated 2 stars out of 5
by Anonymous - Posted on 01 November 2023
I went to the reception desk to ask the receptionist to check me in as there was a queue for the self check in there was another patient in front of me asking for the same thing. The Receptionist pointed at the self check in and said to the patient before me you can use the self check in I’m not doing it for you. I asked the receptionist for the same thing she said ’use the self check in I’m not doing it on the desk for you’ with an attitude. I thought that receptionists were there to help patients the receptionist was quite rude with the way she said it to me
Visited November 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 15 November 2023
We're sorry you did not get the experience you were expecting from us. We would encourage you to make contact with the practice team to discuss your issues further. https://www.nexushealthgroup.nhs.uk/contact
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Review titled Osteopath experience
Rated 5 stars out of 5
by Kim wall - Posted on 08 November 2023
Saw the ostapath at decima street and artesian. Had a right side pain and numbness muscle spam. She was proffession got my blood result which was low in folic gave me all the imformation to get medication. Her empathy with my condition was caring. Listening to me so i could explain where i was suffering. Planning out best exercise for my condition. And using gentle massage . My condition is improving. I cannot thank her enought for her kindness and support that she shown to me.
Visited November 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 27 November 2023
Dear patient. Many thanks for your positive feedback that we will feed back to the practice team. Nexus Health Group.
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Review titled bad practise
Rated 1 star out of 5
by Sharon Keane - Posted on 26 September 2023
I have been trying to get a doctors app since 8.40 it is now 3pm. doctor was originally ringing between 9/10.30 but never rang till 12.50 unfortunately my phone picked this up as a spam call. I rang doctors again and asked to ring me on my work number ,I then get a call to go to decima street at 3.50,ok then I receive another call to say the doctor will ring you at 3.50 , when I mentioned work number, they replied this was not previously put on system. what is the point of me telling someone this if they don't put it on system . I have a water infection and need antibiotics , which now i will have to wait for till tomorrow . why do these doctors not get back to normal , how it was before the pandemic rather than sitting at home answering phones , absolutely disgusting the way the doctor system is running these days , we are still paying ni contributions but we are not getting the service.
Visited September 2023
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 27 September 2023
Hi Sharon We're sorry to read that you did not get the service you were expecting. Face to face and telephone appointments are available at all of our surgeries. We would encourage you to make contact with your practice team to discuss your concerns. You can do this via https://www.nexushealthgroup.nhs.uk/nexus-complaint-form Nexus Health Group