Decima Street Surgery (Nexus Health Group)
6 Decima Street, London, Greater London, SE1 4QXContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Decima Street Surgery (Nexus Health Group).
Reviews
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Review titled Impossible to get timely treatment
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2024
I waited 3 weeks for a telephone appointment - face to face not available. I was called twice outside the agreed 4.5 hour time slot. I was then told they'd call back, but later received a text message saying to rebook.
Visited December 2024
Decima Street Surgery (Nexus Health Group) has not yet replied.
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Review titled Excellent Service
Rated 3 stars out of 5
by Anonymous - Posted on 16 December 2024
I received a phone consultation today that was very helpful. The caller was informative, patient and friendly. It gave me the reassurance I needed. Thank you
Visited December 2024
Decima Street Surgery (Nexus Health Group) has not yet replied.
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Review titled un professional
Rated 1 star out of 5
by Joyce Beaumont - Posted on 16 November 2024
Severe cut on leg, asked to send photo, did. Said I had inadine from 2022, told to come to surgery next day at 8am, then nurse rang, no need to come to surgery, have sent some inadine to pharmacy, call if any change. Pharmacy, have to order. Leg feeling worse, so went to surgery 8am Friday 15 November, no-one here to see you = listen for Telephone call. Text came through, make an appointment for nurse, tried, next available 10 December 2024. Went to Guys Urgent Care and everything dressed properly etc., I never want to have to go to this surgery again, previous problems also.
Visited November 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 19 November 2024
hello Joyce We are sorry that you did not get the service you were expecting. Our clinical team have now made contact with you. If you would like to discuss this matter further, you can get in contact with your practice team at www.nexushealthgroup.nhs.uk/contact. Kind regards Nexus Health Group
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Review titled Great Doctors
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2024
Doctors were knowledgable and experienced. Very precise. Didn’t take long. Easy to book appointment with preferred doctor
Visited November 2024
Decima Street Surgery (Nexus Health Group) has not yet replied.
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Review titled Unreliable and hard to reach
Rated 1 star out of 5
by Anonymous - Posted on 05 December 2024
Very unsatisfactory, telephone calls delays, appointments cancelled, Very/very hard to get to see a doctor for my husband who suffers from neurological and cardio-vascular problems. Was due to be referred to a neurologist back in March - now in Dec we can’t even get a Gp appointment!! Why things need to be So hard for us, ordinary hard-working, law-abiding, taxes-paying people?? Urgent improvement in access is massively overdue!!
Visited October 2024
Decima Street Surgery (Nexus Health Group) has not yet replied.
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Review titled Lack of care and attention in the medical consultation
Rated 3 stars out of 5
by Anonymous - Posted on 09 September 2024
I was seen recently by an assistant physician or not sure the individual's background, but she seemed rushed and annoyed during the medical experience consultation. She also mentioned that she was seeing a lot of patients. I waited an hour to be seen by her. I already have heightened anxiety due to my symptoms and she made it worse. She was also anxious. Probably wanting to finish our session as I asked a number of questions trying to understand my blood results and next steps to improve my health. Her attention to detail in conveying the results were poor and I recieved vague responses so had to ask more questions. I left the appointment feeling disappointed and angry based on the lack of care I received. I don't know why the booking team did not refer me to a doctor when I asked for this- everything seemed so mismanaged . Very disappointing experience on both ends. If the assistant medical support are too busy to provide proper medical support- they need to have breaks. It felt like I was speaking to a project manager and not a medical physician. If waiting time is going to be over an hour- let the patient know.
Visited September 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 17 September 2024
Dear patient We are sorry to hear of your recent experience. If you would like to discuss this event with the Site Manager, please get in touch at www.nexushealthgroup.nhs.uk/contact Kind regards Nexus Health Group
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Review titled Helpful.
Rated 5 stars out of 5
by Sam - Posted on 04 September 2024
I went to my appointment with numerous of problems, I felt it may have been too much to ask but I was wrong. The doctor I saw today was very helpful and he helped every simple problem I had. I couldn’t imagine a more successful appointment, I’m very thankful for this experience.
Visited September 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 17 September 2024
Dear Sam Thank you so much for your positive feedback. We have shared it with the practice team. Kind regards Nexus Health Group
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Review titled Cancellation of appointment at short notice
Rated 1 star out of 5
by Anonymous - Posted on 25 September 2024
Doctor messaged me on wednesday asking to make an appointment to check my skin condition made an appointment for today which has been cancelled at short notice without reason why. Nexus healthcare have made it impossible enough to get appointments as it is without them cancelling appointments at the last minute. I put it for a repeat prescription for my pain medication and the doctor messaged me asking for me to come into for a medication review which I was also wanting to do today how can I do a medication review when the doctors are cancelling. When making an appointment i asked for 1 of the two doctors i feel comfortble with and neither of them got back to me it was unknown doctor. Nexus healthcare should never have taken over it is horrible you cant even speak to the receptionist at your own surgery anymore just a hub in camberwell. The service is appalling. You should consider going back to a single practice as Nexus is really not working out.
Visited September 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 08 October 2024
Hello We are sorry that your appointment was cancelled, there are occasions where this is unavoidable, but you should have been given a reason and offered an alternative appointment. Currently we have telephone and face to face appointments available within 1-2 weeks. If you are wanting to speak to a specific member of our clinical team, there may be a slightly longer wait. We do have a central access hub for telephone queries. They will transfer you to your GP practice reception team if they are not able to deal with your query. Nexus Health Group did not take over your GP Practice. Decima Street Surgery merged with a number of local NHS Practices to form Nexus Health Group. If you would like to speak to the practice team about your experience. Please get in touch at www.nexushealthgroup.nhs.uk/contact Kind regards Nexus Health Group.
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Review titled Great support for my daughter
Rated 4 stars out of 5
by Anonymous - Posted on 10 September 2024
My baby daughter recently caught measles. We had a number of phone calls and appointments booked with GPs who were happy to be flexible in seeing her to check her symptoms & answer my questions. They referred us to the hospital at home team which was really helpful and then called me the following week to check in after our discharge. I felt really supported which made having an ill child much much easier.
Visited August 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 17 September 2024
Dear patient Thank you so much for your positive feedback. We have passed this on to the practice team. Many thanks Nexus Health Group
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Review titled More effort required
Rated 1 star out of 5
by zsuzsanna szvet - Posted on 20 June 2024
My 12 years old daughter has skin problem as well as the blood test few weeks ago showed some inflammation. Needed a GP visit. I have blood pressure problem in the last over 1 year. Received a text message from Nexus that I must come to see GP. As a single, full time working mum, I coordinated the 2 appointments with most care: same day, same morning, close slots etc. Finally i got it. I took day off from my work, my daughter skipped school. When we checked in in the Decima street Nexus GP centre, the receptionist said, our appointments have been cancelled! No efforts were made to try to get an other doctor to see us, the receptionist not even listened, that my daughter only needs 5 minutes to have a look at her skin and fill up a new blood test request form. I would have been happy to see a nurse too. But the answer was no for everything. No alternative was offered. Not even any help to rebook. Not an apology. 1. Why no spare doctor available? 2. Why the doctors do not split their time to try to see the absent doctor`s patients? 3. Why the receptionist doesn`t try to send me over to close-by Nexus (same company) GP practises E.g. Dan Cow, Artesian if available slots are there? 4. Why nurse / other health care practitioner do not try to see the patients in this kind of situations? There might be simple cases like issuing a blood test request what they are able to do. Wasting my day off, wasting time should be the last resort.
Visited June 2024
Review titled Decima Street Surgery (Nexus Health Group)
Replied on 22 July 2024
Dear Zsuzsanna We're sorry to hear that you we have not given you the service you were expecting. If you would like to discuss your concerns with the practice team, please contact us at www.nexushealthgroup.nhs.uk/contact. Nexus Health Group