Deepcar Medical Centre
271 Manchester Road, Deepcar, Sheffield, South Yorkshire, S36 2RAContact details and opening times
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Reviews
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Review titled Impossible to Book Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2023
Absolutely ridiculous system at this GP, if you call for an appointment you get told you can only do so by phoning at 8.30am. There is no call waiting system so you have to just repeatedly call and hope you are lucky. I called 172 times on this occasion and when I did get through they said there were no appointments left and I had to try again tomorrow. Very impractical when you work/have children, I sat for 30min doing this. Also they do not open all day every day, have few appointments outside of work hours and close the phones for the staff to have lunch! All very archaic. There should be a waiting system on the phone to book an appointment, appointments should be staggered release (maybe in the afternoon some for the following morning could be released?) at least 2 days a week with evening appointments up to 8pm (a colleague says hers is open until 9pm every night!) And staff should stagger lunch so there is always someone able to answer the phone. Working people often can only phone at lunch, the fact it closes is ridiculous. If you actually get to see a doctor they do seem good doctors...but that is if!
Visited February 2023
Deepcar Medical Centre has not yet replied.
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Review titled Communication and Attitude Issues
Rated 2 stars out of 5
by Anonymous - Posted on 30 November 2022
Have been at this practice since I was born in 1964 it bears no resemblance to the caring helpful surgery it once was I have two long term health conditions which are managed by Sheffield Teaching Hospitals very well but this Gp surgery does not read their letters look at the results reporting system and repeatedly ask me to have repeat blood tests which have already been taken at the hospital there is just no joined up service here now The drs talk over you will just not let you tell them what has happened it is like they are not interested even though you might know more about your condition than them I was recently told that I was lucky to have had several covid vaccines as I’m immunosupressed I would not consider myself to be lucky at all with a chronic condition I am a health professional and I know more about the NHS than most, know what bloods I need when and do not appreciate being asked to have them repeated at this Gp because they cannot look on the hospital reporting system! When you call for an appointment it is like you are asking for an hours consultation you barely get 5 mins on the telephone the receptionists want to know all your private business and it’s just not appropriate to ask patients the questions Recently they lost blood pressure readings I was asked to take in and asked if I would do them all again I am speechless Please stop talking and treating long standing patients or indeed anyone like cattle we deserve a bit of compassion and care Listen to the patient please Tick box exercises do not make for good care And perhaps open earlier and later so appointments can be accessed for shift workers Please don’t just take repeat medications off the online system so they cannot be ordered as this can stop important medication being obtained in a timely manner Thankyou in anticipation of change
Visited November 2022
Deepcar Medical Centre has not yet replied.