Deer Park Family Medical Practice
Wollaton Vale, Wollaton, Nottingham, Nottinghamshire, NG8 2GRContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Very disappointed; poor experience.
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2023
Following an 6+ week old injury; I have booked an appointment with a doctor. Having described the symptom, the doctor took notes with very little interaction. They observed the inflammation and bruising; without applying pressure to the area and despite describing a pain of 8/10; decided not to pursue with an investigation. I was prescribed strong pain killers and a physio appointment. The appointment lasted 10 minutes and the doctor did not make eye contact. After 2 weeks of taking the pain killers, I attended the prescribed physio appointment. Whilst the doctor did take a closer look and also observed the bruise ans inflammation; they applied pressure around the area but dismissed the source of the pain despite me pointing it out. Within 15 minutes, I was sent home and advised to call for a renewed prescription for pain killers if the pain continued and an email with exercises on an attached document; with no support or demonstrations on how to do the exercise correctly. Overall, I feel like I was not listened to, and dismissed. After 2 consultations, and no improvements to the injury; I can summarise the advise given as taking pain killers for an undefined period of time and nothing was done to understand the source of the pain. Very poor experience.
Visited December 2023
Review titled Deer Park Family Medical Practice
Replied on 31 May 2024
We are sorry that you were not satisfied following your recent appointments at the practice - on these occasions if a patient is unhappy with elements of their care we would advise you to speak to a member of the management team who will be happy to look into your concerns
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2023
Went to reception 12.30pm monday to make an appointment with Dr on Friday when next got a day off.Told had to ring 8am Wednesday for Fri 48 hr appointment, yet on the homepage it states appointments can be made up to 4 weeks in advance? Queried this to be told had to ring 8am Wednesday!!! Very confusing and extremely annoying booking system, especially when I actually went in person,and was not advised can book upto 4 weeks in advance. No doubt when I try to ring I will be on hold for ages,to be told nothing available on that day Terrible appt service
Visited November 2023
Review titled Deer Park Family Medical Practice
Replied on 31 May 2024
we are sorry that you did not receive the service that you expected when you tried to book an appointment. The current system allows appointments to be booked up to 4 weeks ahead and some 2 working days ahead - the pre-bookable appointments are limited according to the number of Doctors working on any particular day - hence on some weeks there are limited slots available - if you have access to on-line you can also see the pre-bookable appointments as well. We are aware of the limitations of our current telephone system and we can confirm that we are due to have a new system installed soon which will hopefully help to resolve some of the problems you have experienced
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Review titled Professional and Caring Doctors
Rated 5 stars out of 5
by Pauline Shearstone - Posted on 26 June 2023
I have been with this practise over 40 years ,even though l see different doctors they all so caring and have time to listen . I think we are lucky to have such great doctors in our area
Visited June 2023
Review titled Deer Park Family Medical Practice
Replied on 14 July 2023
Thank you for your lovely comments - they are much appreciated. Your comments will be fed back to the team at the next practice meeting.