Denham Medical Centre
Queen Mothers Drive, Denham Garden Village, Uxbridge, Middlesex, UB9 5GAContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Amazing helpful receptionist
Rated 5 stars out of 5
by Hayley Jones - Posted on 19 March 2024
I called the surgery earlier today to be told to call back in the morning. I explained my symptoms and that I thought needed antibiotics ASAP. The receptionist went out of her way to fit me in. I had an appointment booked within the hour. She was kind, polite and I can't thank her enough for going above and beyond to fit me in - its really appreciated and yes, I was given antibiotics!
Visited March 2024
Review titled Denham Medical Centre
Replied on 21 March 2024
Dear Mrs Jones Thank you for taking the time to feedback a positive review it really makes a difference to our staff. The receptionist that helped you is a new member of staff and has only been with us a few weeks, so this is great to hear. I will be passing your comments onto her which will definitely give her a confidence boost.
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Review titled Rude receptionist, useless GP
Rated 1 star out of 5
by Anonymous - Posted on 14 February 2024
The lack of compassion and professionalism is absolutely disgusting from the receptionist. The receptionist was shouting down the phone and did not want to help. The receptionist then hang the phone up. The GP is always busy and never can get an appointment, needed a virtual appointment for my mother as she was hospitalised while in Newcastle and needed a prescription sent and they did not have a duty of care and a complete lack of putting the patients best interest first. I really hope the receptionist job is looked at and she is assessed with her behaviour.
Visited February 2024
Review titled Denham Medical Centre
Replied on 09 April 2024
Dear Anonymous, thank you for your feedback and we're sorry for your experience, however because of the information you provided we were able to look into this for you. You spoke to multiple receptionists trying to get an appointment for medication that was issued by the hospital which is something we can't do without a discharge letter. The receptionist you mention then went above and beyond her duty by ringing your mum to try and get some clarification on what medication she needed. Your mum offered to contact the hospital to try and get the letter with the information and the receptionist then put your mums best interests first by arranging a telephone call with the GP to see if she could help, so duty of care was given. Going forward if you have any issues we have a dedicated Reception Manager and a Complaints lead that you can ask to speak with.
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Review titled Good practice
Rated 5 stars out of 5
by Janet Lewis - Posted on 23 August 2023
Attended this practice since our move to Denham 1976 Of course there has been lots of changes. Overall, doctors, nurses and staff have been great. They tried their best over the long Covid period. Speaking to people out of area, we seemed to do well compared to other surgeries Managed to get an appointment without waiting weeks. We say to you all, well done for doing your best, under difficult circumstances. We the patients are not perfect, likely worrying with a health issue, making us more tense than usual. Speaking as we find. A good practice. Lovely doctors and staff. Thank you all
Visited August 2023
Review titled Denham Medical Centre
Replied on 25 August 2023
Dear Mrs Lewis Thank you so much for taking the time to give us your feedback. Our staff always try and give a positive experience when dealing with all patients and try to give reassurance when the patient has a worrying health issue as we understand it can be a stressful time. I will make sure to pass on your comments to all the staff as it always gives them a lift.
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Review titled Fantastic
Rated 5 stars out of 5
by Anonymous - Posted on 28 April 2023
Brought our elderly mum to the Surgery today and she received the best care. The Doctor who saw was extremely attentive and had so much patience. Our mum is very frail and slow these days and he didnt rush her atall. When we got home she said cant wait to see him again. The Reception staff were all extremely friendly and efficient. Great Surgery.
Visited April 2023
Review titled Denham Medical Centre
Replied on 02 May 2023
Dear Patient, thank you for your lovely feedback. I'm glad the doctor took his time with your mother and made her feel at ease and also that the reception team were friendly and efficient. I will be sure to pass on your comments as it will means alot to them when they work so hard.