Denton Park Medical Group
Denton Park Health Centre, West Denton Way, Newcastle Upon Tyne, Tyne and Wear, NE5 2QWContact details and opening times
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Denton Park Medical Group.
Reviews
-
Review titled Not great customer care
Rated 3 stars out of 5
by KMH - Posted on 29 April 2024
I ordered a prescription via the app that wasn't processed. Took over 9 days, 3 phone calls & abrupt responses by the receptionists for it to be sent to the chemist. They were informed I needed meds ASAP as had none left, would receive phone call to say prescription had been sent, never received, and have been without medication for 3 days, which I have noticed the difference in my health.
Visited April 2024
Denton Park Medical Group has not yet replied.
-
Review titled ?Confidentiality
Rated 3 stars out of 5
by Anonymous - Posted on 11 March 2024
Whilst sitting in the waiting room this week. The receptionist sitting at the reception desk was quite loud when speaking and answering the phone, I heard two patients names mentioned while she rang someone upstairs to check something and also heard medical details about said people!! I worked in GP surgeries for over 25 years and a telephone wasn’t allowed in reception for that very reason, confidentiality!!! I will in future be very mindful when I have to ring up. Very disappointing
Visited March 2024
Denton Park Medical Group has not yet replied.
-
Review titled Disatisfied patient
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
Have been a patient with this practice for 20 years but the last 5 years this practice has deteriated to the point where it is no longer fit for purpose the latest having to register on line to obtain a repeat prescition. A farce when trying to get an appointment even when you achieve this the Doctors do not seem interested and simply pass you from pillar to post. Have tried for several days to register on the web site but proved impossible. Told the reason for change of system is there are thousands of requests each day for prescrptions. What a set up when will this surgery be investigated I have mobility issues so telephoning for a repeat prescrition is my answer. Why did I work and pay into a system that I now need but it is unavailable. Seems to me it is a case of the tail wagging the dog.
Visited April 2023
Review titled Denton Park Medical Group
Replied on 01 November 2023
We are very sorry that you felt your experience with our practice did not meet our usual expected standard. Please feel free to contact me Diane Vincent Practice manager to discuss your concerns further.