Deptford Surgery
502-504 New Cross Road, London, Greater London, SE14 6TJContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Never have appointment available, short of staff
Rated 2 stars out of 5
by Anonymous - Posted on 15 November 2024
I only ever call this surgery for my kids, Today I called and each time I do, I am faced with the same frustrating issue: there are consistently no appointments available. It doesn't matter when I call – whether it's early in the morning or later in the day – it’s always the same result: no slots to book. If you're looking for reliable care for your family, I would strongly advise avoiding this practice. It's not just inconvenient – it's downright stressful trying to get an appointment when it's needed most.
Visited November 2024
Review titled Deptford Surgery
Replied on 15 November 2024
I am really sorry to receive this review, and that you believe we are not providing good healthcare to your family. We are always working urgently and reviewing systems to increase appointment availability as much as possible; 1. Hiring additional GPs (not as easy as it sounds) 2. Reducing double bookings - making sure patients are only booked in once for the same reason and appropriately booked 3. Removing patients who are persistent non-attenders (a huge number of appointments are wasted each month by patients making appointments and thoughtlessly not attending/not cancelling, so the appointment can be given to another patient in need) If a patient misses three appointments without reason, we may remove them from the practice list Please contact me directly so I can look into what's happened here and make sure we are providing the correct service to your family, which I cannot do from an anonymous review. complaints.deptfordsurgery@nhs.net Julie Patient Experience Manager
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Review titled Great practice
Rated 5 stars out of 5
by Rose - Posted on 09 August 2024
Doctor’s, Management and staff were professional, capable, caring and supportive. Booking appointments as promptly as possible, actively listen to me, proffer good support. Thank you.
Visited August 2024
Deptford Surgery has not yet replied.
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Review titled Great service!
Rated 5 stars out of 5
by Mary Cajahuanca - Posted on 23 July 2024
I’m very grateful I chose this surgery to register as a new patient. From my New Patient Health Check up until my medication review appointment, everyone in this surgery has been very kind, helpful and very professional. I haven’t had any problems scheduling appointments and all my concerns very addressed with patience and care. Thanks a lot to everyone on this surgery, excellent practice!
Visited July 2024
Deptford Surgery has not yet replied.
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Review titled Recently Switched and very happy
Rated 4 stars out of 5
by Deptford Family - Posted on 22 May 2024
We recently moved our family from another area GP practise, and this was such a pleasant surprise. Efficient and friendly, and everyone seems caring. Thank you; we would recommend this surgery in our area to others.
Visited April 2024
Deptford Surgery has not yet replied.
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Review titled Incredible work from nurses and reception
Rated 5 stars out of 5
by Anonymous - Posted on 15 January 2024
I have been constantly wowed by the helpfulness, kindness, knowledge and patience of everyone working at Deptford Surgery. I have had appointments with two nurses, both of whom went above and beyond to give great advice and make sure that every need and concern was addressed. At my previous surgery this was certainly not the case, and while this is understandable with an underfunded and overstretched NHS, everyone at Deptford Surgery somehow manages to commit so much time and consideration for each patient. I am so grateful to have found this practice and want to commend and thank everybody working there for your incredible work! ⭐⭐⭐⭐⭐
Visited January 2024
Review titled Deptford Surgery
Replied on 16 January 2024
Thank you so much for your lovely, honest and positive review! Our team works incredibly hard every day, so I am so pleased this has been your experience of the practice so far. Julie Patient Experience Manager
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Review titled My experience as a new patient so far
Rated 4 stars out of 5
by Somayeh Herron - Posted on 25 September 2023
If I could give 10 out of 10, I would. I am extremely impressed with this practice organisation and management. As a dental care clinician myself and being surrounded by medics my whole life, I know how much GPs and their teams are under pressure, especially in the NHS. Despite this, this practice is trying its best in all aspects. The care is visible. As a new patient, I haven't been disappointed yet. Even if I do experience some disappointment later .. it is normal, like at any other place. But what I can see now is an incredible front desk/reception team and brilliant doctors whom are trying their best to accommodate and locate me to the right person and give me the best care possible. I have come across two GPs so far and both have been amazing. Thank you for your hard work and care. We appreciate what you do and how much stress and pressure you are under, but you are still trying your best to give us the care we need.
Visited September 2023
Deptford Surgery has not yet replied.
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Review titled Great medical care
Rated 3 stars out of 5
by Debbie Johns - Posted on 11 November 2023
I have to commend My doctor for the amazing service and care she has given every time I see or speak to her. In my opinion, she’s one of the best doctors I’ve ever had. I’m a new patient and she has effortlessly, reviewed and managed my medical concerns. When I registered with the practice earlier this year, my first visit with one gp and a member of the admin team did not go well. Additionally, appointment availability isn’t the best. With that being said, the quality of the service once you get an appointment, is up there with the best I’ve experienced. I never feel rushed during consultations with my doctor, she thorough with great attention to detail. Highly recommend her as your gp. Many Other hospital staff and clinicians I see regularly have praised my Dr to me regarding the investigations and referrals for further care made by her. Thank you Dr for ever thing you’ve done to help with my ongoing medical concerns. You deserve to be praised. Sorry I can’t name who you are in this platform. You deserve 10 stars Thanks so much.
Visited September 2023
Deptford Surgery has not yet replied.
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Review titled Excellent practice.
Rated 5 stars out of 5
by Gabriele - Posted on 11 July 2023
Excellent practice. I have always been able to get timely appointments and care - something I have never experienced with any other GP in London. Thank you!
Visited July 2023
Deptford Surgery has not yet replied.
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Review titled I give up! I'm moving to another practice.
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
Impossible to get an appointment anymore and over the last ten years I've been prescribed the wrong dose or medication for ongoing medical conditions three times.
Visited April 2023
Review titled Deptford Surgery
Replied on 13 April 2023
I am sorry you are having difficulty in making an appointment - please contact me directly so I can help with this, and also investigate your concerns regarding medication. complaints.deptfordsurgery@nhs.net Julie Patient Experience Manager
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Review titled Excellent! They do care about their patients
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
All my health concerns have been taken seriously, been called by the doctor when the tests results spotted something not quite right! Very good doctors, friendly and accommodating team at the reception. Absolutely happy about them.
Visited March 2023
Deptford Surgery has not yet replied.