Derby Road Health Centre
336 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Really helpful receptionists
Rated 5 stars out of 5
by Anonymous - Posted on 08 September 2023
My experience of the receptionists at the surgery has been excellent. We have shared-care for specialist injections that involves ordering a prescription from the GP, picking it up, taking it to the pharmacy to get the medication in before taking it back to the GP for administering. In the last week I needed to get a prescription processed in time for an injection. When I went to pick the prescription up it couldn’t be located and the receptionist there went above and beyond to locate it, understanding how time-sensitive it was. When it came for the date of the injection the pharmacy had not got in all the parts needed, which meant that we couldn’t attend the appointment. We explained this to the receptionist who offered us an afternoon appointment for the same day. However, we couldn’t be sure that the injection would be available in time. This was really stressful as there are certain timescales that the injection needs to be given in. The receptionist made a provisional afternoon booking (so we didn’t loose the slot) and liaised directly with the pharmacy on their anticipated schedule. When it became clear the injection could not happen that day the receptionist phoned us and booked us in the following day despite there technically not being any slots available. I was really happy with the service we were given. On both times the receptionists took ownership of the situations, reassured me and made a stressful situation a whole lot easier.
Visited September 2023
Review titled Derby Road Health Centre
Replied on 11 September 2023
Dear patient, Thankyou for the wonderful feedback, we are very proud of our care navigation team and their willingness to go above and beyond to look after our patients. Regards, Andrew Carson Operations & Facilities Manager
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Review titled Staff not polite
Rated 1 star out of 5
by Anonymous - Posted on 22 August 2023
Had an appointment with a nurse but she was not polite at all. A very rude and non professional attitude was shown by her.
Visited August 2023
Review titled Derby Road Health Centre
Replied on 30 August 2023
Hello, Unfortunately as you have left this review anonymously and we have received no formal or informal complaint to the surgery, we cannot comment on the legitimacy of this review or provide any resolution. If you would like to raise a concern about any member of staff please do inform one of the care navigation team or email the surgery on nnicb-nn.contact-drhc@nhs.net
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Review titled Practice in decline
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2023
Last time, when I ordered my repeat prescription online the GP did not approve it and send me a message asking me to see a GP. I stayed for 3 weeks without medication till I got an appointment with the GP. Now I was supposed to have a blood test on 28/02/2023, to be started on a new medication. On 27/02/2023 I was contacted to be told my appointment has been cancelled. I was able to make another one in two weeks time which is today, 15/03/2023, to my surprise wgen I woke up I found an sms, sent at 8:45, saying it is cancelled. Now I am calking the reception. It's been 44 mins and I am in queue position 3. This is the new system they introduced to pass their problems to the patient. It is frustrating..
Visited March 2023
Derby Road Health Centre has not yet replied.