Derby Road Health Centre
336 Derby Road, Lenton, Nottingham, Nottinghamshire, NG7 2DWContact details and opening times
Patient ratings and reviews
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Reviews
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Review titled Good service
Rated 4 stars out of 5
by Stephen Brazier - Posted on 25 November 2022
Same-day appointment system is working well. Phone queue dealt with efficiently. Doctor phoned in half an hour and I saw him later that morning. After 12 years of government disinvestment in the health service, this practice is managing to achieve some of its former excellence
Visited November 2022
Review titled Derby Road Health Centre
Replied on 30 November 2022
Dear Stephen, Many thanks for this excellent review. We are glad that our new appointment system is being well received by patients. We have received lots of positive feedback and over all we feel the new system meets the needs of patients who want to be quickly assessed and treated by the GP. Kind regards, Anna Benner Practice Assistant
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Review titled Difficult to make appointment
Rated 2 stars out of 5
by Anonymous - Posted on 30 November 2022
The practice website advertises an online booking system, but this will not accept bookings requests. I therefore attended the practice reception in person. I was informed that even a straightforward request would need an appointment with a doctor, which could only be arranged by phoning the practice at 8 am. This seems wholly impractical, since, according to the receptionist, the identical advice is given to everybody.
Visited November 2022
Review titled Derby Road Health Centre
Replied on 16 February 2023
Dear Patient, It is not necessary to see a GP to request access to the online booking system, we can only assume that there has been some misunderstanding and mis-communication regarding online access. Please contact the practice who will be able to provide you with your unique log-in details and for more information, please visit our website at: https://www.drhc.org.uk/doitonline.aspx Please accept our apologies for any confusion. Kindest regards, Anna Benner Practice Assistant