Derby Urgent Treatment Centre
Entrance C, Derby Urgent Treatment Centre, Osmaston Road, Derby, Derbyshire, DE1 2GDContact details and opening times
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Derby Urgent Treatment Centre.
Reviews
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Review titled Very rude and unfriendly staff.
Rated 3 stars out of 5
by Anonymous - Posted on 21 April 2023
I visited Derby UCC today. I am very disappointed with my experience. I found the receptionist and triage nurse to be uncaring, unprofessional and overall very rude indeed. They had no communication skills at all, they barely looked up from the computer when talking to me. These people should not be in public facing roles, they have no compassion or communication skills.
Visited April 2023
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hello, We appreciate your honest feedback and we’re sorry to hear that your experience with us wasn’t positive on this occasion. We pride ourselves on providing a good service, so are disappointed that we didn’t deliver on this. We have shared your feedback to make sure we use it to improve our services going forward. If you want to contact us directly regarding your experience, then please don’t hesitate to get in touch. Best wishes, Derby Urgent Treatment Centre Team
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Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
We have had an appointment for my daughter as she wasn't feeling well but we still waited an hour. The nurse was kind and friendly but I was very unsatisfied with the GP, he has only talked to my 7 years old, only asked her questions while it was visible that she was having a fever and didn't have much energy to even talk.. Also he was talking about things like bad habits of touching our face, telling her to use hand sanitiser after touching anything and told her to take Nurofen for her fever while was not even looking at me. I tried to talk instead of my child as every parent would and should but the situation was very uncomfortable and disrespectful. My child has told me that she has felt bad there too. I have met a few doctors and GP's in my life but I have never experienced such an unprofessional and unpleasant behaviour.
Visited April 2023
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hello, I'm sorry to hear of your experience. There are a number of services that operate from our building - our service is Nurse Led and if you were seen by a GP its unlikely you were treated by the OneMedical Group team. Your experience is important and the team who treated you can help you if wanted to get in contact with them. Please don’t hesitate to get in touch if we can help you further. Best wishes, Derby Urgent Treatment Centre Team
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Review titled Awful reception staff
Rated 1 star out of 5
by Anonymous - Posted on 28 February 2023
Incompetent staff members , visited the clinic with an appointment booked, was told the appointment cannot be seen on their system and made to believe I am at the wrong location. I came back to the clinic after 30 minutes , staff had changed in the reception and gentlemen checked records and confirmed I did have an appointment and was at the right location all along. This is really Inconvenient especially when you’re in a lot of discomfort. Due to the staff not checking system properly, I ended up waiting at the clinic for several hours .
Visited February 2023
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hello, Thanks for taking the time to share your experience. I’m sorry to hear about confusion with your check in and can understand how frustrating this must have been. I have passed your comments on to the team. We want to make sure your voice is heard and use your feedback to help us to improve our service. Best wishes, Derby Urgent Treatment Centre.
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Review titled Terrible place
Rated 1 star out of 5
by Surjit Dhinsa - Posted on 15 February 2023
The worst medical Centre I have ever visited, went because I couldn't get a gp appointment, only to be told to go and see my gp , this cost me 4 pounds to park the car and 1 hour of my time, this place is a total waste of tax payers money, So moral of this story is wait weeks for gp appointment rather than waste your time visiting this horrendous place
Visited February 2023
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hi Surjit, We appreciate your honest feedback and we’re sorry to hear that your experience with us wasn’t positive on this occasion. We pride ourselves on providing a good service, so are disappointed that we didn’t deliver on this. We have shared your feedback to make sure we use it to improve our services going forward. If you want to contact us directly regarding your experience, then please don’t hesitate to call us on 01332224700. Best wishes, Derby Urgent Treatment Centre Team
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Review titled Great service
Rated 5 stars out of 5
by Rachael Hobson - Posted on 21 December 2022
On both occasions that I have used the urgent care centre because I can't get through to my doctors for my two young daughters they have been brilliant. Friendly from start to finish and really helpful, and not a long wait . Thankyou
Visited December 2022
Review titled Derby Urgent Treatment Centre
Replied on 02 May 2023
Hi there, We appreciate your kind words and we’re thrilled to hear that your experience with us was a positive one. It’s always humbling to hear how we’re able to help our patients and I will make sure this is shared with the team. Have a great day, and thanks for the review! Derby Urgent Treatment Centre Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2022
Staff are very helpful, and when you can't get a normal GP appointment and don't need A&E this is an invaluable service. I've always had a good experience, even when I've had to wait a few hours.
Visited September 2022
Review titled Derby Urgent Treatment Centre
Replied on 04 November 2022
Thank you for taking the time to review us! I’m sure that the team will be thrilled to hear this. We’re always trying to improve our services to make sure we can continue to have a positive effect on our patients, so it’s great to read such lovely feedback. Thanks again – we appreciate it! Derby Urgent Treatment Centre Team
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Review titled Great Team
Rated 5 stars out of 5
by Susan McDonnell - Posted on 11 August 2022
From the pleasant welcoming chap on reception today to the triage nurse and the treatment nurse/ doctor all explains everything to me in detail what a team of professional’s ! you must be proud of your team from a grateful pensioner regards again and thank you for your time . Susan McDonnell
Visited August 2022
Review titled Derby Urgent Treatment Centre
Replied on 06 October 2022
Hi there Susan, Thanks for the positive review! We love hearing from our patients – especially when our services make a positive difference to them. I know our team here at the Derby Urgent Treatment Centre put a lot of work into making sure our patients have the best care, so I’ll be sure to pass your kind words onto them. Thanks again, Derby Urgent Treatment Centre team.